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Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. "In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, Jon Gordon, a bestselling author, consultant and speaker, shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude." Based on one company's successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.
Contents
Acknowledgments ix
Introduction xi
1 Hope 1
2 On Fire 3
3 Morale 7
4 The Phone Call 11
5 The Real Problem 15
6 Traffic 17
7 The Talk 23
8 The Cost of Negativity 27
9 It Could Be Worse 31
10 Cancer 35
11 The Positive Road 41
12 The Complaining Fast 45
13 Three No Complaining Tools 49
14 No News Is Good News 51
15 Fundamentals of Prosperity 53
16 The Bloggers 59
17 The Yard Guy 63
18 Friday 67
19 The Meeting 73
20 Positive Principles 75
21 Questions 83
22 More Traffic 87
23 Sunday 89
24 Monday 93
25 Hope Shares the No Complaining Rule 95
26 The Rollout 101
27 Play to Win 105
28 Hope Receives the News 107
29 Six Months Later 111
30 It's All Good 115
31 No Complaining Rule Action Plan 121
No Complaining Week Personal Action Plan 129
Are You a Complainer? Assessment 133
www.NoComplainingRule.com Web Site Information 137
Is Your Organization Positive or Negative? 139
Invite Someone On Your Bus 140
The Energy Bus Training Program 141
Other Books by Jon Gordon 143
Index 145
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