Full Description
Written in a clear, engaging style, Plunkett's Procedures for the the Health Services Administrative Assistant, 6th Edition provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada - whether they work in a medical office, a complementary care office, or in a hospital setting. Plunkett's contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more; three new chapters on health care's evolving landscape, therapeutic communication, and pharmacology; and a revised art program. Accompanied by a robust offering of invaluable instructor and student resources on Evolve, Plunkett's Procedures for the Health Services Administrative Assistant, 6e is the only text you'll need to prepare for your career in health care administration assistance.
Written in an accessible, clear, engaging, and easy to understand style
Quintessentially Canadian content and viewpoint
Examples and exercises delve deeper into topic areas
Teaching and learning tools including learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know boxes, end-of-chapter assignments, and discussion questions throughout
Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
Coverage of healthcare plans across Canada
Coverage of Electronic Medical Records (EMR)
Four colour design and art program illustrates current concepts and improves readability and visual appeal
Evolve site including TEACH lesson plans, a test bank, TEACH PowerPoint slides, image collection for instructors; chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
UPDATED! Thoroughly updated to reflect contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
EXPANDED coverage on top-of-mind topics including confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more! . NEW! Chapter on Therapeutic Communication
NEW! Chapter on Health Care in an Evolving Environmen
NEW! Chapter on Pharmacology
EXPANDED and UPDATED art program provides greater current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support student comprehension
NEW! Additional Evolve resources: SimChart® for the Medical Office exercises and Practicum Activities
Contents
Part 1: Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant
2. Health Care in an Evolving Environment
3. Health Associations and the Law
4. Therapeutic Communication
5. Pharmacology (new chapter)
Part 2: Tools and Procedures for the Medical Administrative Assistant
6. Reception, Booking Appointments and Clinical Responsibilities
7. Patient Records Management
8. The Telephone and eCommunication Tools
9. Office Correspondence: Mail, Memos, Letters, and Envelopes
10. Health Insurance Plans
11. Financial Records
12. Managing Office Supplies
13. The Procedures Manual
14. Meeting Organization
15. Hospital Records, Requisitions, and Reports
Part 3: Career Development
16. Your Job Search
Appendix
A: Common Abbreviations Used in the Health Care Field
B: Laboratory Medicine
C: List of Commonly Prescribed Drugs (formerly pharmacology)
D: Reference Resources
