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基本説明
Including integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated real-world examples.
Full Description
The 3rd edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions' unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated, real-world examples in applying quality methods. In addition, existing understanding of the environmental impact of the quality movement will be extended into a broader understanding of environmental, financial, regulatory and behavioral sustainability. The book also addresses the issues of Corporate Governance and Corporate Social Responsibility which are now informing the decision making and behavior of managers.Key features include:Complete introduction to quality in the context of management thinkingIn depth reviews of the contributions of `Quality Gurus'Contemporary developments in theory and practiceInternational case studies drawn from both public and private sectorsEqual emphasis on both manufacturing and service sectorsPractical `case study' focused toolkits and applications
Contents
List of Figures and Illustrations List of Vignettes Preface to Third Edition Acknowledgements Preface to Second Edition Preface to First EditionPart One: Introducing QualityUser Guide 1 The Quality Imperative 2 Quality: A Strategic Decision? 3 Barriers to Quality 4 The Emergence of Management Part Two: The Quality GurusUser Guide 5 Philip B. Crosby 6 W. Edwards Deming 7 Armand V. Feigenbaum 8 Kaoru Ishikawa 9 Joseph M. Juran 10 John S. Oakland 11 Taiichi Ohno 12 Shigeo Shingo 13 Genichi TaguchiPart Three: Contemporary ThinkingUser Guide 14 Contingency Theory 15 Organisations as Systems 16 Organisational Cybernetics 17 Soft Systems Thinking 18 Critical Systems Thinking 19 Business Process Re-engineering 20 Organisational Learning 21 Systemic Quality Management Part Four: Methods, Tools & TechniquesUser Guide 22 SB Foods: A Quality Problem? 23 First Intervention 24 Second Intervention 25 Final Intervention Afterword Glossary of Terms and Abbreviations Further Reading References Index
