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Full Description
'This is an excellent 'do-it-yourself' introductory study to public sector management, covering a wide range of issues, including recent public service reforms. I recommend it to anyone interested in the practice and study of public sector management.' - Tony Ayers, National President, Institute of Public Administration Australia
The traditional view of public sector management is under challenge. The shifting boundaries of the public-private sector are transforming the nature of the public sector in the 21st century and placing increasing demands on managers. This user-friendly handbook examines the changes that have taken place over the last twenty years and addresses the practical issues faced by public servants today. It makes abundant use of exhibits, case studies and real world examples to illustrate key concepts in public sector management. By including many 'points for reference', the authors challenge readers to apply both theory and practice to those public services situations with which they are familiar.
Australian Handbook of Public Sector Management is a unique blend of academic and practical approaches to current management practices in the public sector. It has been designed to assist students and those new to the public sector to develop the knowledge and skills they require to provide high quality public services.
Contents
Contributors ix
Preface xii
Chapter 1 The public sector - Chris Aulich and Sandra Nutley 1
Chapter 2 Public sector management - Chris Aulich, John Halligan and Sandra Nutley 11
Chapter 3 The public policy process - Jenny Stewart and Russell Ayres 20
Chapter 4 Politics and the policy process - Jennifer Curtin and Craig Symes 36
Chapter 5 Strategic management and corporate planning - Jules Wills 47
Chapter 6 Financial management and budgeting - Grant Jones 60
Chapter 7 Human resource management - Helen Coventry 74
Chapter 8 Diversity management - Anne Junor and Helen Coventry 86
Chapter 9 Managing the employment relationship - Chris Fisher and Anne Junor 99
Chapter 10 Public management in the information age - Alan Jarman and Sandra Nutley 111
Chapter 11 Performance management - Grant Jones 124
Chapter 12 Managing quality - Russell Ayres 138
Chapter 13 Competitive tendering and contract management - Chris Aulich 150
Chapter 14 Change managemen
