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Full Description
Social media use is a confounding aspect of organisations, aiding interconnection, communication, and productivity. Its use has undoubtedly impacted on human resource management and the establishment of harmonious contemporary employment relationships. Its use challenges the traditional boundaries which existed between work and privacy and, in doing so, seemingly increases organisational power and management control. This book discusses the impact social media has on work; how it is used to stage the organisation, self-identity, power, and control using four conceptual themes: adoption, shaping, and staging of social media in organisations; digitised regimes of power, control, and surveillance; evolving identity, employee voice, and dramaturgical performance online; and employee forms of resistance, sousveillance, and social media misbehaviours. These themes are brought to life through the lived experiences and narratives of workers who hold roles in human resources, management, and frontline operations. This approach highlights a unique multi-perspective on social media use by giving voice to these workers. The book uses these individual narratives to reposition the ways employees utilise social media for sousveillance, dissent, and resistance purposes. In doing so, the book encourages wider debate, critical reflection, and self-reflexivity on rarely discussed management approaches or (mis)behaviours associated with social media use and their profound implications for power dynamics in organisations.
Contents
Introduction: About this book Section 1: The Opening: Concepts, Corporate Environments and Central Characters Section 2. Act 1: Adopting, shaping, and staging social media use in organisations Act 1. Scene 1: Hegemonic forces: How organisations adopt, stage and use particular social media in work Act 1. Scene 2: Players and voices: How differing organisational actors adopt, stage and use a variety of social media in work Section 3. Act 2: Digitised regimes of power: How control and surveillance are established at work Act 2. Scene 1: Discipling discourses; social media rules and regulation Act 2. Scene 2: Digital panopticons; Towers of surveillance in social media use Section 4. Act 3: Evolving identities and dramaturgical performance online Act 3. Scene 1: The multi-dimensional self: Identity and new ways of being online Act 3. Scene 2: Keeping up appearances: aesthetic labour in digitised working contexts Section 5. Act 4: Conflict, resistance, and social media (mis) behaviours Act 4. Scene 1: Can you hear me? Stories of resistance, employee voice and sousveillance in online contexts Act 4. Scene 2: People do dumb stuff on social media: Novel crimes and contradictory social media (mis)behaviours Section 6. Finale: Illusory social butterflies: Conclusions, future research and reading
