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Full Description
This book offers an in-depth look at developing effectiveness in the public sector and how to achieve the best possible outcomes for people rather than just good or efficient outputs.
In 15 comprehensive chapters, the authors present structured ideas and practical approaches for achieving a more effective public sector. The book sets out a framework for visualising success in complex situations with multiple stakeholders. Topics include how you stimulate change and influence people to adopt changes, how you manage politics, set targets and standards, and measure them, and how you create a culture of high performance with a focus on getting the right things done. Effectiveness does not arise from excellence in one area alone and the book weaves together ideas on leadership, managing expectations, and keeping focus on the longer term.
Creating an Effective Public Sector will be of interest to decision makers in the public sector, project managers working on central and local government projects, and senior civil servants. It will also be invaluable for advanced undergraduate and post-graduate students studying in the fields of government, project management, and public-sector management.
Contents
List of illustrations
Preface
Acknowledgements
Introduction
Part 1: Creating the Environment for Change
Chapter 1: What are the Challenges?
Chapter 2: Leadership and Creating a Culture of Effectiveness
Chapter 3: The Skills of Leadership
Chapter 4: Changing the Thinking
Part 2: Approaches for Making it Happen
Chapter 5: Creating Supportive Structures
Chapter 6: Effectiveness and Planning for Change
Chapter 7: Stakeholders and Change
Chapter 8: Capacity and Capability for Change
Chapter 9: Theory of Change Tools
Chapter 10: Measuring Performance: The Performance Framework
Chapter 11: Linking Measurement to Strategy
Chapter 12: How to Measure Performance
Chapter 13: Reviewing Performance
Chapter 14: Governance
Part 3: Bringing it all Together
Chapter 15: Four Pillars of Effectiveness
Chapter 16: Reflections
