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Full Description
Retaining international scope and a balance between theory and practice, this new edition of Bill Donaldson's highly successful textbook is fully updated throughout, making it the definitive text for undergraduate, postgraduate and MBA students of selling and sales management. Also available is a companion website with extra features to accompany the text, please take a look by clicking below - http://www.palgrave.com/business/donaldson/
Contents
PART 1buying and selling Types of selling Sales people and selling skills PART 2: force organisation Technology Sales forecasting and setting targets Selling OPERATIONS) The selling process in practice Recruitment and selection Training and leadership (including coaching) Motivation and rewards Monitoring and measurement (including customer evaluation) Ethics Cases