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Full Description
Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable-until now. Designing the Conversation: Techniques for Successful Facilitation is a complete guide to developing the facilitation skills you need to communicate effectively and design fully engaging experiences. Learn to take control as Russ Unger, Brad Nunnally, and Dan Willis show you how to use your skills as a facilitator to deftly extract information from different types of people in various scenarios and address any problems and needs that arise along the way.With this book, you will learn how to:Bring together different cross-functional project teams, stakeholders, and clients while balancing their needs, goals, and requirements with those of usersPrepare for activities through agenda setting, planning for different types of personalities, and identifying the method of practicing that works best for youPerform group facilitation in workshops, brainstorming sessions, and focus groupsManage individual facilitation activities through interviews, usability testing, sales calls, and mentoringConduct one-to-many facilitation activities such as presentations, virtual seminars, and lecturesUnderstand how to manage Q & A from audiences of all sizes
Contents
Section 1 Facilitation PreparationChapter 1 PreparationChapter 2 Define the WhysChapter 3 Set the AgendaChapter 4 Preparing for PersonalitiesChapter 5 Managing the EnvironmentChapter 6 PracticingSection 2 Group FacilitationChapter 7 WorkshopsChapter 8 BrainstormingChapter 9 Focus GroupsChapter 10 Participatory DesignSection 3 One-on-One FacilitationChapter 11 InterviewsChapter 12 Usability TestingChapter 13 Sales CallsChapter 14 MentoringSection 4 One-on-many FacilitationChapter 15 Conference PresentationsChapter 16 Virtual SeminarsChapter 17 LecturesSection 5 Post-FacilitationChapter 18 Managing Q&AChapter 19 Measuring SuccessChapter 20 Horror Stories
