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"Microsoft Voice and Unified Communications is essential reading for anyone using-or considering-Microsoft's range of VoIP options, from consumers to small business owners to enterprise customers."--Xuedong Huang, General Manager, Microsoft Research Communications, Innovation Center "Joe Schurman has captured the essence of Microsoft's vision and implementation in the areas of Voice and Unified Communications. This is an important book for those interested in connecting the dots between the present and the future in human communications and understanding why things are evolving in that way."--Gurdeep Singh Pall, Microsoft Corporate Vice President, Unified Communications Group Microsoft (R)Voice and Unified Communications is a book that provides insight into Microsoft's Voice and Unified Communications portfolio of products and services related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform. Here's What You'll Find Inside. . . * Microsoft's vision of voice products and services for consumer, small/medium businesses, and enterprise organizations including a foreword by Gurdeep Singh Pall, Microsoft Corporate Vice President, Unified Communications Group, and commentary by Xuedong Huang, General Manager of the Microsoft Research Communications Innovation Center.* Technical guidance and information related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform, including the newly released Microsoft Office Communications Server 2007 R2.* Sales guidance for selling Microsoft voice solutions in the SMB and Enterprise markets.* Examples of customized Microsoft voice and unified communications applications.* Overview of Microsoft voice and unified communications security.* Latest Microsoft voice and unified communications research and development.* Understanding of voice, unified communications, and telephony concepts and terms as well as the history and evolution of communications technology.
Contents
Foreword xiiiPreface xvAcknowledgments xviiAbout the Author xxChapter 1: The Communications Renaissance 1Telephony Revolution 1Telephony Evolution 5SIP'ing VoIP 8The Presence of SIP 10The Battle for Voice Quality 12Voice Protocols and Codecs 15Securing Voice Communications 16The Microsoft Vision of Software-Powered Voice 17Chapter 2: Consumer Voice Communications with Windows Live 19Setting Up a Windows Live Messenger Account 21Signing Up for VoIP Service 23Adding Contacts 25Communicating with a Contact 27Collaborating Using Microsoft Messenger for Mac 32Windows Live Call Voice Architecture 35Chapter 3: Small Business Voice Communications with Microsoft Response Point 37Microsoft Response Point Hardware 38D-Link VoiceCenter 39Syspine Digital Operator Phone System 42Aastra AastraLink RP 44Microsoft Response Point Software 48Microsoft Response Point Base Unit Software 48Microsoft Response Point Administrator 50Microsoft Response Point Assistant 51Microsoft Response Point Internet Telephony Service Providers 54Innovative Microsoft Response Point Features 56Response Point and Small Business Server Integration 60The Gateway to Voice and Unified Communications 62Quintum Response Point Gateways 62Evangelyze Communications SmartVoIP 63Experiencing Voice with Microsoft Response Point 64Step 1-Purchase a Response Point System 64Step 2-Configure Microsoft Response Point Hardware 65Step 3-Configure Response Point Software 66Step 4-Configuring Phones, Users, and Features 67Step 5-Testing Response Point Features 72My Personal Response Point Response 82Microsoft's Internal Perception of Microsoft Response Point 83Chapter 4: Enterprise Voice with Microsoft Unified Communications 85Microsoft Office Communications Server 88From RTC to UC 88Office Communications Server Editions 89Microsoft Office Communicator 108Office Communicator (PC Edition) 109Office Communicator Attendant Console 113Office Communicator Web Access 114Group Chat Client 115Office Communicator Mobile 116Office Communicator Phone Edition 117Microsoft Messenger for Mac OS X 118Microsoft Office Live Meeting 121Microsoft Exchange Server 122Unified Messaging 123Microsoft Office Live Meeting and Communicator Integration 126Calling Features within Outlook 2007 128Microsoft Exchange Server Push E-mail for Outlook Mobile 128Microsoft Unified Communications Devices 129Microsoft Entourage 2008 for Mac OS X 131Microsoft Exchange E-mail for the Apple iPhone 132The Microsoft Unified Communications Vision 134Chapter 5: Simply Speaking: The Integration of Speech Recognition with Voice and Unified Communications 135The Vision of Speech within Microsoft's VoIP Products and Services 136Microsoft Voice and Speech Integration 137Microsoft Office Communications Server Speech Integration 137Microsoft Response Point and Speech Recognition 140The Future of Speech with Voice-Enabled Applications 143Chapter 6: Voice Collaboration 145Microsoft Office and Voice 145Microsoft Office SharePoint Server 152Microsoft Office Outlook 153Microsoft Unified Communications and Microsoft Office "Better Together" Videos 160Chapter 7: Customizing Voice Applications 161Microsoft Office Communications Server Customization 161Office Communications Server 2007 SDK 162Unified Communications Managed API SDK 163Microsoft Office Communicator Customization 167Office Communicator Automation API 168Microsoft Office Communicator Tabs 169Unified Communications Client SDK 171Unified Communications AJAX SDK 171Microsoft Office Live Meeting Customization 174Live Meeting Portal API 175Microsoft Exchange Server Customization 176Exchange Web Services for Unified Communications 176Exchange Server Unified Messaging Web Service 178Custom Speech Development 179Developer Resources 180Chapter 8: Securing Voice 181Voice and UC Security Threats 181Voice and Unified Communications Security Solutions 183Providing a Secure Platform Architecture 184Instant Messaging Filtering 195Industry-Recognized Voice Security Products 197Chapter 9: How to Sell Voice and Unified Communications 201Know the Lingo 202Understand the Voice and UC Competitive Landscape 203Microsoft Versus Cisco 206Microsoft Versus IBM 209Microsoft Versus Nortel, Avaya, Siemens, and NEC 211Microsoft Versus the SMB VoIP Competition 213Leverage Microsoft Voice Sales Incentive Programs 215Step 1-Become a Microsoft Partner 215Step 2-Engage with Microsoft 217Step 3-Differentiate Yourself 218Learn How to Sell Voice and UC Consulting Services 220Introducing the UC 1-2-3 Methodology 220UC 1-2-3 Business Plan 221Microsoft Response Point 1-2-3 228Sales Summary 229Chapter 10: The Virtualization of Voice 231Virtualizing Microsoft Unified Communications 231Virtualizing Microsoft Response Point 235The End of Telephony-Based Hardware 238The Partner Opportunity for Voice Software Services 241Virtual Resources 243Appendix A: Closing Comments and Resources 245Resources 246Index 249
