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Full Description
The first edition of The Practice of System and Network Administration introduced a generation of system and network administrators to a modern IT methodology. Whether you use Linux, Unix, or Windows, this newly revised edition describes the essential practices previously handed down only from mentor to protege. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even the most advanced experts through difficult projects.The book's four major sections build your knowledge with the foundational elements of system administration. These sections guide you through better techniques for upgrades and change management, catalog best practices for IT services, and explore various management topics. Chapters are divided into The Basics and The Icing. When you get the Basics right it makes every other aspect of the job easier--such as automating the right things first. The Icing sections contain all the powerful things that can be done on top of the basics to wow customers and managers.Inside, you'll find advice on topics such asThe key elements your networks and systems need in order to make all other services run better Building and running reliable, scalable services, including web, storage, email, printing, and remote access Creating and enforcing security policies Upgrading multiple hosts at one time without creating havoc Planning for and performing flawless scheduled maintenance windows Managing superior helpdesks and customer care Avoiding the "temporary fix" trap Building data centers that improve server uptime Designing networks for speed and reliability Web scaling and security issues Why building a backup system isn't about backups Monitoring what you have and predicting what you will need How technically oriented workers can maintain their job's technical focus (and avoid an unwanted management role) Technical management issues, including morale, organization building, coaching, and maintaining positive visibility Personal skill techniques, including secrets for getting more done each day, ethical dilemmas, managing your boss, and loving your job System administration salary negotiationIt's no wonder the first edition received Usenix SAGE's 2005 Outstanding Achievement Award!This eagerly anticipated second edition updates this time-proven classic:Chapters reordered for easier navigation Thousands of updates and clarifications based on reader feedback Plus three entirely new chapters: Web Services, Data Storage, and Documentation
Contents
Preface xxvAcknowledgments xxxvAbout the Authors xxxviiPart I: Getting Started 1Chapter 1: What to Do When . . . 3Chapter 2: Climb Out of the Hole 27Part II: Foundation Elements 39Chapter 3: Workstations 41Chapter 4: Servers 69Chapter 5: Services 95Chapter 6: Data Centers 129Chapter 7: Networks 187Chapter 8: Namespaces 223Chapter 9: Documentation 241Chapter 10: Disaster Recovery and Data Integrity 261Chapter 11: Security Policy 271Chapter 12: Ethics 323Chapter 13: Helpdesks 343Chapter 14: Customer Care 363Part III: Change Processes 389Chapter 15: Debugging 391Chapter 16: Fixing Things Once 405Chapter 17: Change Management 415Chapter 18: Server Upgrades 435Chapter 19: Service Conversions 457Chapter 20: Maintenance Windows 473Chapter 21: Centralization and Decentralization 501Part IV: Providing Services 521Chapter 22: Service Monitoring 523Chapter 23: Email Service 543Chapter 24: Print Service 565Chapter 25: Data Storage 583Chapter 26: Backup and Restore 619Chapter 27: Remote Access Service 653Chapter 28: Software Depot Service 667Chapter 29: Web Services 689Part V: Management Practices 725Chapter 30: Organizational Structures 727Chapter 31: Perception and Visibility 751Chapter 32: Being Happy 777Chapter 33: A Guide for Technical Managers 819Chapter 34: A Guide for Nontechnical Managers 853Chapter 35: Hiring System Administrators 871Chapter 36: Firing System Administrators 899Epilogue 909Appendixes 911Appendix A: The Many Roles of a System Administrator 913Appendix B: Acronyms 939Bibliography 945Index 955
