Full Description
A Concise Guide to Technical Communication takes a situational approach, emphasizing issues of audience and purpose for any technical communication task. The first text of its kind to acknowledge that most technical communication today takes place electronically, this Concise Guide offers a seamless connection between the new and old worlds of technical communication.
Contents
(NoteCollaboration Window" and "The Global Window" activities)I. TECHNICAL COMMUNICATION TECHNIQUES AND CONSIDERATIONS. 1. An Introduction to Technical Communication. Communicating About TechnologyMain Characteristics of Technical CommunicationTypes of Technical CommunicationTechnical Communication in the WorkplaceTeamwork, Virtual Teams, and Project ManagementSocietal Dimensions of Technical CommunicationEthical Dimensions of Technical CommunicationChecklist for Quality in Technical Communication 2. A World of People and Purposes. People, Purposes, and CommunitiesAnalyzing Your AudienceAnalyzing the Communication PurposeAnalyzing the Communication ContextConducting an Audience/Purpose InterviewMore Tools for Understanding AudienceUsing Information from Your AnalysisAudiences Are Not PassiveTypical Audiences and Purposes for Technical CommunicationChecklist for Analyzing Audience, Purpose, and Context3. Designing Usable Information. Usability and Technical InformationUsability-During the Planning StagesUsability-During the Writing and Design ProcessUsability-After the Information Is ReleasedWriting and Organizing Information for UsabilityChecklist for Designing Usable Information4. Performing Research for Technical Communication. Thinking Critically About ResearchPrimary ResearchInternet and Digital ResearchOther Electronic Research ToolsHard Copy ResearchChecklist for Research5. Technical Communication in a Digital World. Communicating in Digital SpaceTechnical Communication Principles Still ApplyDesigning Information for the New MediaOnline Documentation and Interface DesignCorresponding Over the Wires: Email, Blogs, and Instant MessagingTelecommuting and Virtual TeamsPresentation SoftwareChecklist for Digital Communication6. Ethical Issues in Technical Communication. Ethics, Technology, and CommunicationCase Examples of Ethical Issues in Technical CommunicationTypes of Ethical ChoicesWhat Is Legal Is Not Always EthicalAdditional Ways in Which Actions Can Be UnethicalTypes of Technical Communication Affected by Ethical IssuesResponding to Ethical SituationsChecklist for Ethical Communication7. Copyright and Privacy. Why Technical Communicators Need to Understand Copyright and Privacy.Copyright - An OverviewDocumenting Your SourcesElectronic Technologies and CopyrightPrivacy - An OverviewComputer Technologies, Privacy, and Technical CommunicationChecklist for Copyright and Privacy8. Page Layout and Document Design. Creating Visually Effective DocumentsFormatting the Page EffectivelyUsing Typography EffectivelyCreating Effective Search OptionsDesigning Electronic DocumentsCreating and Using Style Sheets and ToolsChecklist 9. Graphics and Visual Information. The Power of the PictureWhen to Use VisualsDifferent Visuals for Different AudiencesText into TablesNumbers into ImagesIllustrationsDiagramsSymbols and IconsWordless InstructionPhotographsMapsVisualization and Medical ImagingSoftware and Web-Based ImagesUsing ColorAvoiding Visual NoiseVisuals and EthicsCultural ConsiderationsChecklist for Visual CommunicationII. TECHNICAL COMMUNICATION SITUATIONS AND APPLICATIONS. 10. Everyday Communication Situations. EmailMemosLettersResumesShort ReportsOral CommunicationChecklist11. Product-Oriented Communication Situations. SpecificationsBrief InstructionsProceduresDocumentation and ManualsTechnical Marketing MaterialChecklist12. Complex Communication Situations. Definitions and DescriptionsLong ReportsProposalsChecklistAppendix A: Grammar. PunctuationListsAvoiding Sentence Fragments and Run-On SentencesUsage (Commonly Misused Words)Subject-Verb and Pronoun-Antecedent AgreementFaulty ModificationMechanicsAppendix B: Documenting Sources. Quoting the Work of OthersHow You Should DocumentMLA Documentation StyleAPA Documentation StyleCSE Documentation Style
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