業績改善のためのスコアガードの活用 Metrics 2.0 : Creating Scorecards for High-Performance Work Teams and Organizations

業績改善のためのスコアガードの活用<br>Metrics 2.0 : Creating Scorecards for High-Performance Work Teams and Organizations

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業績改善のためのスコアガードの活用
Metrics 2.0 : Creating Scorecards for High-Performance Work Teams and Organizations

Huwe, Ruth A.

ウェブストア価格 ¥12,575（本体¥11,432）
Praeger Publishers Inc（2010/04発売）
外貨定価 US$ 58.00
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製本 Hardcover:ハードカバー版／ページ数 349 p.
言語 ENG
商品コード 9780313384561
DDC分類 658.3

基本説明

Focusing on performance improvement, it describes the intellectual foundation behaind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.

Full Description

This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.

Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.

The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.

Includes a statistics chapter with an expanded discussion of power analysis and a reprint of Cohen's classic power charts

Offers a conceptualization section in each chapter that provides a vocabulary of metric terms

Presents an expanded discussion of Katz and Kahn's properties of an open system

Provides a description of how generic system theory concepts can be applied to the workplace

An extensive reference section with a step-by-step summary helps managers put it all together