The New Operational Culture : The Case of the Theatre Industry

Munoz-Seca, Beatriz/ Riverola, Josep

Palgrave Macmillan（2009/01発売）

• 製本 Hardcover:ハードカバー版／ページ数 270 p.
• 言語 ENG
• 商品コード 9780230220966
• DDC分類 792.5068

基本説明

Imparting experiences from the theatre world to show how to manage operations in the twenty-first century, this book provides the key ideas necessary to implement a new operational culture that will lead to excellence in service.

Full Description

Imparting experiences from the theatre world to show how to manage operations in the 21st century, this book provides the key ideas necessary to implement a new operational culture that will lead to excellence in service. This is a must read for executives who wish their operations to be effective and to find satisfaction in shared success.

Contents

Introduction A New Operational Culture The Teatro Real PART I: EFFICIENCY The Teatro Real's Mission The Mission's Concepts The Leading Characters Understanding Our Characters The Operational Dream and a 5-star Service Achieving a 5-star Service Operations The Structure of Operations Operations Management and Translation Profile of the Operations Manager PART II ATRACTIVENESS The Innovation Process Implementing Innovation Rehearsal and Training The RT Concept The Creative Process: The Opera Don Giovanni Basic Concepts of the Creative Process PART III: UNITY Relevance and Operational Culture Talent Management and Operational Culture The Management Style of the Teatro Real's Operations Management Management Style The Icosalogue Epilogue Conversations with Maestro López Cobos