ＩＴアウトソーシングの実践 The Practice of Outsourcing : From Information Systems to BPO and Offshoring

Willcocks, Leslie P./ Lacity, Mary Cecelia (EDT)

Palgrave Macmillan（2009/08発売）

• 製本 Hardcover:ハードカバー版／ページ数 493 p.
• 言語 ENG
• 商品コード 9780230205413
• DDC分類 658.4058

基本説明

A close look at the main developments in IT, business processes and offshore outsourcing.

Full Description

A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.

Contents

PART I: INTRODUCTION IT Outsourcing Practices: Lessons from Experience PART II: REALIZING OUTSOURCING EXPECTATIONS: INCREDIBLE PROMISES, CREDIBLE OUTCOMES  Contracting and Relationships in IT Outsourcing Cooperative Partnerships and 'Total' IT Outsourcing: From Contractual Obligations to Strategic Alliance? Offshore Outsourcing: A Country Too Far? IT Outsourcing in Public Sector Contexts: Towards the Contractual Organization IS Sourcing: Examining the Privatisation Option in Public Administration Analysing IT Outsourcing Decisions: Size, Interdependency and Risk Risk Mitigation in IT Outsourcing Strategy IT Outsourcing: Risk, Creative Contracting and Business Advantage Information Technology Insourcing: Myths and Realities PART III: ASP AS SOURCING STRATEGY: THEORY AND PRACTICE IT Sourcing: Reflections ITO Configuration: Defining and Designing Outsourcing Arrangements Business Process Outsourcing: The Promise of the Enterprise Partnership Model A Study of Offshore Outsourcing: The Case of Biotech IT Outsourcing Success: A Multi-dimensional, Contextual Perspective on Outsourcing Outcomes Offshore Outsourcing and the Role of Social Capital