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Full Description
A clearly articulated treatment of organizational communication, Organizational Communication utilizes interviews to explore communication and misunderstandings at all levels of the organization. This book offers a unique perspective on the field of internal organizational communication. The authors review the foundational material, but intersperse the discussions with excerpts from interviews conducted with more than 160 leaders and workers in a variety of organizations. Unlike other books in this field, Organizational Communication explores organizational communication from the perspective of all organizational members, not just management.
Contents
PREFACEACKNOWLEDGMENTS PART ONEINTRODUCTIONDefining the Study and Practice of Organizational CommunicationThe Changing Landscape of Organizations Communication Technology and the Organization The Realities of a Diverse WorkforceEthical Frameworks and Organizational CommunicationThe Communicative Organization Model Anticipate Misunderstandings Misunderstandings and Conflict Social Interaction Strategic Communication PlanningSummary CHAPTER TWO: CLASSICAL THEORIES OF ORGANIZATIONSThe Metaphor of the MachineMinimizing MisunderstandingsTaylor's Theory of Scientific Management Elements of Scientific Management Scientific Management in the Modern WorkplaceFayol's Administrative Theory Principles of Management Elements of ManagementWeber's Theory of Bureaucracy Tenets of Bureaucracy Bureaucracy in the Modern WorkplaceSummary CHAPTER THREE: HUMANISTIC and the Emergence of the Worker The Beginning of the Human Relations Movement: The Hawthorne Studies The Emergence of Communication: Chester Barnard Theory X and Theory Y: Douglas McGregorHuman Resources Theory Four Systems of Management: Rensis Likert Blake and Mouton's Managerial GridSummary CHAPTER FOUR: SYSTEMS THEORYMisunderstandings and the Organization as a SystemSystems FrameworkPrinciples of General Systems TheoryCharacteristics of Organizations as SystemsSystems Theory and ConflictContingency TheoryThe Learning OrganizationSummary CHAPTER FIVE: ORGANIZATIONAL CULTURE Roots of Organizational CultureMisunderstandings and Organizational CultureDefinitions of Organizational CultureElements of Organizational Culture Values Symbolic Elements Role Elements Interactive Cultural Elements Context ElementsTwo Perspectives on Organizational Culture Culture as Variable Culture as Root MetaphorSchein's Model of Organizational CultureSummary CHAPTER SIX: CRITICAL THEORYOrganization as a Site of DominationConcepts: Power, Ideology, Hegemony, and Concertive ControlCommunication and Critical Theory A Critical Approach to Communication TechnologyCritical Theory: Issues and Challenges Creating a More "Human(e)" Workplace Feminist Organizational Communication Theorizing Feminist Ethical Framework Organizational Spirituality: Individual Practice & Organizational Commodification Organizational Codes of Ethics: Responsibility & ControlSummary PART TWO: CHALLENGES AND MISUNDERSTANDINGSCHAPTER SEVEN: REALISTIC RECRUITMENTWhen Applicants and Organizations Misrepresent ThemselvesThe Costs of Traditional RecruitingAddressing the Problem of Applicant MisrepresentationAddressing the Problem of Traditional Recruitment: Realistic Recruitment How RJPs Work The Medium of the RJP Time of Administration of the RJPRealistic Recruitment and the Communicative OrganizationSummary InformationOrganizational Assimilation Anticipatory Socialization Organizational Encounter Organizational Identification Metamorphosis Criticisms of the Assimilation ApproachOrganizational Socialization Factors Affecting Socialization: Loyalty and Congruency Socialization ProcessesSummary CHAPTER 9: SUPERIOR-SUBORDINATE COMMUNICATIONNature and Importance of the Superior-Subordinate RelationshipThe Prevalence of Misunderstandings in the Superior-Subordinate RelationshipA Dyadic View of the Superior-Subordinate RelationshipCommunication Activities: Superior to Subordinate Trust Immediacy Feedback Compliance-Gaining HumorCommunication Activities: Subordinate to Superior Upward InfluenceCommunication Technology and the Superior-Subordinate RelationshipsEffects of Culture on the Superior-Subordinate RelationshipSummary CHAPTER 10: PEER AND CO-WORKER COMMUNICATIONNature of Relationships in Organizations Proxemics Relational Balance Interpersonal Needs Relational ControlRelationship Development in the WorkplaceTechnology and Peer RelationshipsPositive Consequences of Workplace RelationshipsNegative Consequences of Workplace RelationshipsRomantic Relationships in the Workplace The Organizational Perspective on Workplace RomanceRelationship DeteriorationSummary CHAPTER 11: ORGANIZATIONAL TEAMSCharacteristics of Teams Relational Communication Decision Making Norms Cohesiveness Diversity Satisfaction Stress StucknessTeams at Work Types of Organizational Teams Connecting Teams with the EnvironmentSelf-Managed Work TeamsVirtual TeamsEffective TeamsMisunderstandings and Conflict in Organizational Teams Negative Consequences of Team Conflict Positive Consequences of Team ConflictSummary CHAPTER 12: LEADERS AND LEADERSHIPOverview of LeadershipDevelopment of Leadership Theories Trait Approach to Leadership Situational Approach to Leadership Charismatic Leadership Transactional and Transformational Leadership Relational Leading Feminist Perspectives on LeadingResponsibilities of LeadershipLeaders as Change AgentsLeading Responsibly Corporate Social ResponsibilityPassionSummary CHAPTER Managerial Work Pink Collar Jobs Gender IdentityEmotions in Organizational Settings Emotional LaborThe Challenges of Work and Family Balancing Work & Home through Technology and Virtual Ways of WorkingSummary
