Full Description
Small Group and Team Communication integrates theory, research, and practical examples into a clear and logical presentation of how communication works in a variety of professional, social, civic, and personal groups and teams.Through the incorporation of new research and the systems theory framework, extensive examples and updated exercises, the Fifth Edition promotes outstanding discussions in critical issues of diversity, ethics, and technology.
Contents
Chapter 1- Small GroupsIntroductionTypes of Small GroupsThe Power of GroupsDefining a Small Group and Small Group CommunicationSmall Groups Best Conceived of as NetworkWhy Join a Group?Characteristics of Small GroupsCoordinating MechanismsCharacteristics of Small Group CommunicationOrganizational ExamplesMeetingsQuality Decision Making through Group Diversity and EthicsChapter 2-Small Group Communication: A System of InteractionUnderstanding Small Group Success-Four WaysCommunication in Small Groups-Six Basic ElementsA Systems Approach to Small Group CommunicationSystems TheoryOpen SystemsComplex SystemsChapter 3-Norms, Roles, Cohesion, and GroupthinkNormsThe Reason for NormsTypes of NormsNorms and DiversityViolating NormsRolesTypes of RolesThe Function of RolesCohesionInfluences on CohesionConsequences of Group CohesionGroupthinkChapter 4-Phases of Group Development: Forming, Storming, Norming, PerformingForming: Hello, Orientation, and InclusionStorming: Conflict In GroupsNorming: Emergence as a GroupPerforming: Making Decisions and Solving ProblemsDefining the ProblemConsidering Possible SolutionsEvaluating SolutionsDeciding on an Action PlanTerminating: (often called fifth phase)Usefulness of the Phase ModelModificationsOrganizational TeamsOverriding influences on the processChapter 5-Diversity In Groups: The Strength of Different PerspectivesDefining Diversity in Small GroupsAssumptions and StereotypingCommunication ContextsLanguage UseNonverbal CommunicationDiversity in Small GroupsGroup Commitment and ConsensusStrength in DiversityMaking Diverse Groups Work-Listening is KeyConflict ManagementHierarchies of PowerPressures for ConformityChapter 6-Verbal and Nonverbal CommunicationFunctions of Verbal CommunicationNarratives and Group FantasiesStructures of Meaning In Verbal CommunicationDenotative and Connotative MeaningSemantic and Symbolic MeaningGroup TalkNonverbal CommunicationPrinciples of Nonverbal CommunicationTypes of Nonverbal CommunicationNonverbal Communication used along with VerbalPowerless StereotypesVerbal and Nonverbal Cues in Computer-Mediated CommunicationChapter 7-Listening and Feedback: The Other Half of CommunicationThe Influence of Culture on ListeningListening as a Critical Leadership SkillMotivationFour Components Of ListeningEvaluating the Message ContentRetaining and Responding to the MessageActive ListeningEight BarriersFour Active Listening Response MethodsFeedback: Responding to The MessageProviding Constructive FeedbackReceiving FeedbackChapter 8-Group Evolution: TeamsOrganizations and TeamsTeamsTeams provide Four Advantages to OrganizationsOrganizations and TeamsFour Issues regarding Parallel TeamsQuality CirclesParallel Teams-Three ProblemsIndividual RewardsInappropriate Management StylesSegmentalismSelf-Managing Work Teams (SMWTs) Self-Managing Work Team Achievements in 6 Performance AreasOvercoming Barriers to Self-Managing Work Team BuildingChapter 9-Decision Making And Problem SolvingDecision Making And Problem SolvingSix-Step DECIDE ModelDefine the Goal and ProblemExamine the ConstraintsConsider the AlternativesInitiate a DecisionDevelop a Decision Implementation PlanEvaluate the Decision or SolutionContext Influences on Decision-Making, Problem-Solving GroupsDecision Making-Seeking ConsensusEthical Behaviors for Decision-Making, Problem-Solving GroupsChapter 10-Creativity in the Small Group ProcessWhat Is Creativity?Creativity Means A New Way of LookingBarriers To CreativityTechniques For Encouraging CreativitySolving Problems CreativelyCreate a Creative Group ClimateGibb's Six Group Climate ComparisonsChapter 11-Group Process and Presentation TechniquesBrainstormingCreative Decision Making TechniquesFocus GroupsNominal Group TechniqueDelphi TechniqueSynecticsBuzz SessionsIdea WritingRole PlayingListening TeamsProblem-Solving ToolsFlowchartsFishbone DiagramsPareto's PrincipleThe Risk ProcedurePert (Program Evaluation And Review Technique)How These Techniques Are Used: Six SigmaWhen Does Achieving Six Sigma Really Matter?Small Group Presentational FormatsThe ForumThe PanelThe ColloquiumThe SymposiumChapter 12-Productive Conflict ManagementDefining ConflictConflict within SystemsConflict Within Small GroupsThe Substance of ConflictPatterns of Conflict ManagementSix Styles of Conflict ManagementCollaborationNegotiationAccommodationCompromiseCompetitionAvoidanceConstructive Conflict ManagementEthics for Productive Conflict ManagementCompassionFairnessHonestyRespectResponsibilityPower in Group ConflictExpertInterpersonalReward/PunishmentPositionalReferentCharismaticAvoidancePower In ContextChapter 13-Leadership in Small GroupsRecognizing LeadersThree Characteristics of LeadersLeadership as a Function in a SystemTheories Of LeadershipManagerial GridTransactional, Transformational TheoriesChoosing A LeaderTasks Of Group LeadersInfluences on Group LeadershipLeadership StylesFive Coaching RolesChapter 14-Observing and Evaluating a Small GroupIntroductionSystematic FeedbackFour ways to obtain feedbackSuccess and FailureObserver-Members ScalesRating ScalesLikert ScalesObserver Feedback GuidelinesIndividual Role BehaviorBales's Interaction CategoriesVerbal Interaction And Content AnalysesOther Methods of ReflectionChapter 15- Computer-Mediated Small Group CommunicationUsing Technology to CommunicateComputer Mediated Communication (CMC)Group Performance in CMCSecond Life Group DiscussionsComparisons of CMC and Face-to-Face Group DiscussionsSocial Networking through FacebookAudio and Video Conferencing SystemsInfluences of the CMC Medium on CommunicationSocial PresenceMedia RichnessSynchronous-Asynchronous CommunicationOther Influences of the Medium on Social PresenceSome Effects of CMC on Group ProcessGender Swapping?Computer EthicsTen Commandments of Computer EthicsChoosing a Medium for the Effective Use of CMCChoosing a Medium for the Communication TaskFind a Language Demand-Technology FitMatching Media Richness to Communication FunctionAdopting Effective Group Communication Strategies for CMCFacilitating Effective CMC Group CommunicationLeading a CMC Group Meeting
