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Full Description
Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical.Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors' shared experiences as mediators and organizational facilitators, this text demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management.Beginning with an introduction to conflict, the text examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the text take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations.Written in an academic yet reader-friendly style, this textbook is enjoyable and thought-provoking for both students and instructors. Case studies, examples, essay suggestions, discussion questions, etc support an interactive environment that optimizes learning opportunities. Instructors will find these features useful in the development of classroom discussions and assignments, while students will benefit from the opportunity to examine their own conflict behavior and enhance their skills in conflict management.
Contents
Section IChapter 1: Conflict in Everyday LifeChapter 2: Major Approaches to Conflict ManagementChapter 3: Competitive and Cooperative ApproachesChapter 4: Causes of ConflictChapter 5: Interpersonal Conflict VariablesSection II: Conflict Management SkillsChapter 6: Listening and Seeking InformationChapter 7: Styles and Behavior PatternsChapter 8: NegotiationChapter 9: Conflict AssessmentSection III: Beyond the BasicsChapter 10: Difficult People and BulliesChapter 11: Moving Beyond Self HelpChapter 12: Managing the Aftermath: Anger, Apology, Forgiveness, and ReconciliationSection IV: Conflict in ContextChapter 13: Family Communication and ConflictChapter 14: Conflict at the WorkplaceChapter 15: Conflict and SocietyAppendicesA: A Six Step Method for Managing the Difficult Person EncounterB: The University Chain of CommandC.: The Meeting ManagerS Essential Skills to Prevent and Moderate ConflictD: A Lifetime of Predictable ConflictsE: Sample Mediation CaseF: Media and Family ConflictGlossaryReferencesIndex
