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Full Description
Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy.
In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government.
Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution
Contents
Introduction ; 1. Digital Government and Public Service Innovation ; 2. A Social Informatics Perspective ; 3. Integration: Towards the Virtual Agency? ; 4. Joining-up Children's Services and Health ; 5. Identity Management, Governance, and the Citizen as Customer ; 6. On-line on the Front-Line: FAME ; 7. Co-production and Tele-care for Older People ; 8. Making Digital Government Work ; Methodological Appendix
