電子政府の機能:社会情報学の視点<br>Digital Government at Work : A Social Informatics Perspective

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電子政府の機能:社会情報学の視点
Digital Government at Work : A Social Informatics Perspective

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  • 製本 Hardcover:ハードカバー版/ページ数 208 p.
  • 言語 ENG,ENG
  • 商品コード 9780199557721
  • DDC分類 352.3802854678

Full Description


Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy.In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government.Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather thanintegrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution

Table of Contents

        List of Tables                             xvii
List of Figures xix
List of Boxes xxi
Abbreviations xxiii
Introduction 1 (12)
Mrs Cannybody's Dilemma 1 (1)
Digital Technology in Public Services 2 (3)
The Digital Government Phenomenon 5 (3)
Digital Government: A Social Informatics 8 (2)
Perspective
Research Focus and Book Outline 10 (3)
1 Digital Government and Public Service 13 (18)
Innovation
Introduction 13 (1)
What is `Digital Government'? 13 (5)
The Transformation Agenda: The UK in 18 (8)
Comparative Perspective
Digital Government in Global Perspective 26 (1)
The Nature of Innovation in Public 27 (3)
Services
Conclusion 30 (1)
2 A Social Informatics Perspective 31 (21)
Introduction 31 (1)
Why a Social Informatics Perspective? 31 (2)
The Three Dimensions of Digital Government 33 (1)
One-Dimensional Views 33 (6)
Two-Dimensional Views 39 (3)
Beyond One- and Two-Dimensional Views 42 (1)
Three-Dimensional Views 43 (4)
Designers and Users 47 (3)
Conclusion 50 (2)
3 Integration: Towards the Virtual Agency? 52 (18)
Introduction 52 (1)
The Virtual Agency? 53 (2)
Integration and Information Systems 55 (3)
The `Integration Dilemma' in Public 58 (2)
Services
Information Systems and Care Service 60 (6)
Integration
Over-Integration and Under-Federalization 66 (3)
Conclusion 69 (1)
4 Joining up Children's Services and Health 70 (22)
Introduction 70 (1)
What is Joined-up Government? 71 (2)
Joining up Services for Children 73 (6)
Joining up Health Care: e-Health 79 (7)
National Databases or Local Publication 86 (5)
Spaces?
Conclusion 91 (1)
5 Identity, Governance, and the Citizen as 92 (21)
`Customer'
Introduction 92 (1)
Identity Management, Governance, and 92 (6)
Information
Smart Cards 98 (8)
From Citizens to `Consumers': CRM 106 (5)
Conclusion 111 (2)
6 On-Line on the Front Line: FAME 113 (19)
Introduction 113 (1)
Street-Level Bureaucrats and Digital 113 (5)
Government
Digital Local Government in England 118 (2)
The National Programme and FAME 120 (4)
Enacting FAME 124 (4)
Beyond Institutional and Agency Views 128 (3)
Conclusion 131 (1)
7 Co-Production and Tele-Care for Older 132 (22)
People
Introduction 132 (1)
Co-Production and Public Service 132 (2)
Innovation
Tele-Care for Older People: Social and 134 (4)
Policy Context
An Over-Integrated Model of Tele-Care for 138 (4)
Older People?
The OLDES `Digital Experiment' 142 (10)
Conclusion 152 (2)
8 Making Digital Government Work 154 (17)
Introduction 154 (1)
Digital Government and the Rules of 154 (3)
Virtuality
The Social Informatics Insight 157 (5)
The Future Evolution of Digital Government 162 (5)
Mrs Cannybody's Dilemma Revisited 167 (3)
Conclusion: The Puzzle with no Picture on 170 (1)
the Box
Methodological Appendix 171 (6)
The Projects and Participants 171 (2)
Research Design and Methods 173 (4)
References 177 (22)
Name Index 199 (4)
General Index 203