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Full Description
Digital work has become increasingly common, taking a wide variety of forms including working from home, mobile work, gig work, crowdsourcing, and online volunteering. It is organizationally, interpretively, spatially, and temporally complex. An array of innovative methodologies have begun to emerge to capture this complexity, whether through re-purposing existing tools, devising entirely novel methods, or mixing old and new. This volume brings together some of these techniques in an accessible sourcebook for management, business, organizational, and work researchers.
It presents a range of innovative methods which capture and analyse digitally-related work practices through reflexive accounts of real-world research projects, and elucidates the range of challenges such methods may raise for research practice. It outlines debates and recommendations, and provides further reading and information to support research practice. The book is organised in four sections that reflect different areas of focus and methodological approaches: working with screens; digital working practices; distributed work and organizing; and digital traces of work. It then concludes by reflecting on the methodological issues, research ethics, requisite skills, and future of research given the intensification of digital work during a global pandemic that has impacted all aspects of our lives.
Contents
1. Introduction: The Challenge of Digital Work and Organization for Research MethodsSection 1. Working With Screens 2. Wrestling with Digital Objects and Technologies in Studies of Work 3. Screen Mediated Work in an Ethnography of Statistical Practices: Screen Theories and Methodological Positions 4. 'Me, Myself, and iPhone': Sociomaterial Reflections on the Phone as Methodological Instrument in London's Gig-Economy 5. The Heartbeat of Fieldwork: On Doing Ethnography in Traffic Control RoomsSection 2. Digital Working Practices 6. Digital Diaries as a Research Method for Capturing Practices In Situ 7. Using Netnography to Investigate Travel Blogging as Digital Work 8. Autoethnography and the Digital Volunteer 9. Research Methods to Study and Empower Crowd WorkersSection 3. Distributed Work and Organizing 10. Exploring Organisation Through Contributions: Using Activity Theory for the Study of Contemporary Digital Labour Practices 11. Thick Big Data: Development of Mixed Methods for Study of Wikipedia Working Practices 12. Images, Text, and Emotions: Multimodality Research on Emotion-Symbolic Work 13. Structuring the Haystack: Studying Online Communities with Dictionary-Based Supervised Text Analysis and Network VisualizationSection 4. Digital Traces of Work 14. After Vanity Metrics: Critical Analytics for Social Media Analysis 15. Investigating Online Unmanaged Organization: Antenarrative as a Methodological Approach 16. Tinkering with Method as we Go: An Account of Capturing Digital Traces of Work on Social Media 17. Organizational Culture in Tracked Changes: Format and Affordance in Consequential Workplace Documents 18. Conclusion: Reflections on Ethics, Skills, and Future Challenges in Research Methods for Digital Work and Organizations
