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Full Description
Digital work has become increasingly common, taking a wide variety of forms including working from home, mobile work, gig work, crowdsourcing, and online volunteering. It is organizationally, interpretively, spatially, and temporally complex. An array of innovative methodologies have begun to emerge to capture this complexity, whether through re-purposing existing tools, devising entirely novel methods, or mixing old and new. This volume brings together some of these techniques in an accessible sourcebook for management, business, organizational, and work researchers.
It presents a range of innovative methods which capture and analyse digitally-related work practices through reflexive accounts of real-world research projects, and elucidates the range of challenges such methods may raise for research practice. It outlines debates and recommendations, and provides further reading and information to support research practice. The book is organised in four sections that reflect different areas of focus and methodological approaches: working with screens; digital working practices; distributed work and organizing; and digital traces of work. It then concludes by reflecting on the methodological issues, research ethics, requisite skills, and future of research given the intensification of digital work during a global pandemic that has impacted all aspects of our lives.
Contents
1: Gillian Symon, Katrina Pritchard, and Christine Hine: Introduction: The Challenge of Digital Work and Organization for Research Methods
Section 1. Working With Screens
2: Diane E. Bailey, Stephen R. Barley, and Paul M. Leonardi: Wrestling with Digital Objects and Technologies in Studies of Work
3: Francisca Grommé: Screen Mediated Work in an Ethnography of Statistical Practices: Screen Theories and Methodological Positions
4: Adam Badger: 'Me, Myself, and iPhone': Sociomaterial Reflections on the Phone as Methodological Instrument in London's Gig-Economy
5: Claudio Coletta: The Heartbeat of Fieldwork: On Doing Ethnography in Traffic Control Rooms
Section 2. Digital Working Practices
6: Mohammad Hossein Jarrahi, Cami Goray, Stephanie Zirker, and Yinglong Zhang: Digital Diaries as a Research Method for Capturing Practices In Situ
7: Nina Willment: Using Netnography to Investigate Travel Blogging as Digital Work
8: Christine Hine: Autoethnography and the Digital Volunteer
9: Saiph Savage, Carlos Toxtli, and Eber Betanzos-Torres: Research Methods to Study and Empower Crowd Workers
Section 3. Distributed Work and Organizing
10: David Rozas and Steven Huckle: Exploring Organisation Through Contributions: Using Activity Theory for the Study of Contemporary Digital Labour Practices
11: Dariusz Jemielniak and Agata Stasik: Thick Big Data: Development of Mixed Methods for Study of Wikipedia Working Practices
12: Itziar Castelló, David Barberá-Tomás, and Frank G. A. de Bakker: Images, Text, and Emotions: Multimodality Research on Emotion-Symbolic Work
13: Eliane Bucher, Peter Kalum Schou, Matthias Waldkirch, Eduard Grünwald, and David Antons: Structuring the Haystack: Studying Online Communities with Dictionary-Based Supervised Text Analysis and Network Visualization
Section 4. Digital Traces of Work
14: Richard Rogers: After Vanity Metrics: Critical Analytics for Social Media Analysis
15: Adriana Wilner, Tania Pereira Christopoulos, and Mario Aquino Alves: Investigating Online Unmanaged Organization: Antenarrative as a Methodological Approach
16: Viviane Sergi and Claudine Bonneau: Tinkering with Method as we Go: An Account of Capturing Digital Traces of Work on Social Media
17: Andrew Whelan: Organizational Culture in Tracked Changes: Format and Affordance in Consequential Workplace Documents
18: Christine Hine, Katrina Pritchard, and Gillian Symon: Conclusion: Reflections on Ethics, Skills, and Future Challenges in Research Methods for Digital Work and Organizations
