Full Description
Communication in anaesthesia, pain management, and intensive care can have profound impacts on patients and healthcare colleagues. Good communication can result in better patient outcomes and experiences of the hospital setting, whereas poor communication is frequently at the heart of adverse incidents, complaints, and litigation.
This handbook outlines two model frameworks to improve communication: one to give structure to an interaction and one that explores language structures and the layers of meaning to our words. The frameworks are essential tools for communicating with children, obstetric patients, and those with needle phobia.
A practical guide, the book is packed with useful tips to enhance interactions with both patients and colleagues. Numerous examples and vignettes clearly demonstrate ideas that will improve patient care, safety, and bring out the best in everyone around.
Fully updated with new clinical guidelines and literature, the second edition includes new chapters on how to talk to patients in pain, featuring motivational interviewing techniques, and on social media. Increased coverage of managing challenging situations, includes communicating with distressed relatives, dealing with complaints, and working with interpreters.
The contributors and editors are senior clinicians from North America, Europe, and Australasia, working at the coalface of perioperative and critical care. Blending theory, science, and practicality, this book complements resources for communication skills teaching in anaesthesia and other related professional groups.
Contents
Section I Principles of communication
1: Introduction
2: Structures
3: How words hurt
4: Language and the subconscious
5: Narrative and metaphor in anaesthesia
Section 2 Routine clinical applications
6: The pre-operative visit
7: Consent
8: Perioperative care
9: Pain
Section 3 Specific clinical contexts
10: Pregnancy and childbirth
11: Children
12: Critical care
13: When bad things happen
14: Other challenges
15: Needle phobia
Section 4 Communication with colleagues
17: Safety-critical communication
18: The theatre team
19: Education
20: Research
21: Administrators
22: Media
Section 5 Advanced communication techniques
23: Hypnotic techniques
