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Full Description
This market-leading book helps readers acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills. New! Updated content includes topics such as:
Current office trends
The green office
Office politics
e-Portfolios
Displaying good manners
Ordering supplies online
Visitors and language barriers
Complaining customers
Steps for keying minutes
Steps for PowerPoint 2007 and more!
Contents
Part I
Chapter 1 Understanding the Changing and Challenging Office
Chapter 2 Human Relations
Chapter 3 Preparing for Your Job Search
Chapter 4 Managing Your Work, Time, and Other Resources
Part II
Chapter 5 Communicating by Telephone
Chapter 6 Building Communications Skills
Part III
Chapter 7 Processing Mail
Chapter 8 Records Management
Chapter 9 Handling Financial Procedures
Part IV
Chapter 10 Scheduling Appointments and Receiving Visitors
Chapter 11 Making Travel Arrangements
Chapter 12 Planning Meetings and Conferences
Part V
Chapter 13 Developing Effective Oral Presentations
Chapter 14 Preparing to Meet the Challenges
Chapter 15 Working in a Medical Office
Chapter 16 Working in a Legal Office
