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NOTEthe correct ISBN. Several versions of Pearson's MyLab& Mastering products exist for each title, and registrations are not transferable. To register for and use Pearson's MyLab &Mastering products, you may also need a Course ID, which your instructor will provide.Used books, rentals, and purchases made outside of PearsonIf purchasing or renting from companies other than Pearson, the access codes for Pearson's MyLab & Mastering products may notbe included, may be incorrect, or may be previously redeemed. Check with the seller before completing your purchase.For undergraduate and graduate operations management courses. This package includes MyOMLab (TM).Smart managers understand that firms do not act alone to produce products and services. The new Managing Supply Chain and Operations shows students how and why supply chain and operations management is important to their future careers.This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas. With cutting-edge material and an up-to-date global approach, this text is filled with scenarios and real-world examples that will prepare today's students to be tomorrow'ssuccessful managers. Fully integrated with MyOMLab, students and instructors alike will benefit from personalized learning and a dynamic set of assessment tools that will help improve performance in the course. Personalize learning with MyOMLabMyOMLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.0134110218/9780134110219 Managing Suppply Chain and Operations Plus MyOMLab with Pearson eText -- Access Card Package, 1/ePackage consists of:0132832402/ 9780132832403 Managing Supply Chain and Operations, 1/e0133972550/ 9780133972559 MyOMLab with Pearson eText -- Access Card -- for Managing Supply Chain and Operations, 1/e
Contents
Part 1Chapter 1: Introduction to Supply Chain and Operations Management1) Why Are You Studying Supply Chain and Operations Management?2) Supply Chain and Operations Management3) An Integrative Model for SC&O Management4) The Four I'sChapter 2: Supply Chain and Operations Strategy1) Generic SC&O Strategies and Alignment2) SC&O Strategy Process and Content3) Competitive Landscape and Porter's five forces4) Supply Chain Strategy5) Strategy Execution6) Strategic Metrics and Measurements7) The Changing Strategic Environment: Globalization, Sustainability, and InnovationPart 2: Innovating Supply Chain and OperationsChapter 3: Product and Process Design and Mapping1) Process Design2) Process Mapping3) Product Design4) Quality Function Deployment5) Green DesignChapter 4: Service Design1) Services and Tangibles2) The Key Elements of Service Design3) Process Chain Network Tool for Service Design4) Planning Service Capacity for Uncertain Demand5) Queuing TheoryChapter 5: Customer Relationship Management1) Customer Relationships and Systems2) Improving Customer Service3) Change Relationships through Servitization4) Manage Service Supply ChainsPart 3: Impacting Supply Chain and Operations PerformanceChapter 6: Strategic Sourcing1) Origins Of The Purchasing Profession2) Effect Of Strategic Sourcing On The Firm3) Portfolio Approach To Strategic Sourcing4) Strategic Cost ManagementChapter 7: Supply Management1) The Supplier Management Processes2) Identifying Needs3) Supplier Selection4) Supplier Development5) Providing Feedback: The Supplier ScorecardChapter 8: Demand Management and Forecasting1) The Art of Demand Management2) Time Series Forecasting3) Naive Forecasting Methods4) Time Series Forecasting Using RegressionChapter 9: Inventory Management Fundamentals and Independent Demand1) Inventory2) Inventory Management3) Demand Analysis4) Inventory ModelsChapter 10: Sales and Operations Planning and Enterprise Resource Planning1) Sales And Operations Planning2) Capacity3) Capacity Planning4) Enterprise Resource Planning5) Material Requirements ManagementChapter 11: Logistics1) The Strategic Importance of Logistics2) Fundamental Logistics Trade-Offs3) The Five Logistics ProcessesPart 4: Improving Supply Chain and Operations Management PerformanceChapter 12: Project Management1) Project Management2) Project Planning Tools3) PERT/CPM4) Gantt Charts with PrecedenceChapter 13: Supply Chain Quality Management1) Dimensions of Product and Service Quality2) Well-Known Quality Experts3) What is Supply Chain Quality Management?4) Quality in Services5) Quality Tools And ApproachesChapter 14: Statistical Process Control1) Statistical Thinking And Variation2) Process Stability 3) Variables And Attributes Process Control Charts 4) Applying Control Charts5) Process CapabilityChapter 15: Lean and Six Sigma Management and Leading Change1) What is Six Sigma?2) Principles of Lean3) Lean Practices4) Change Management
