Professionalism : Skills for Workplace Success (4 PAP/PSC)

Professionalism : Skills for Workplace Success (4 PAP/PSC)

  • ただいまウェブストアではご注文を受け付けておりません。 ⇒古書を探す
  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 290 p.
  • 言語 ENG
  • 商品コード 9780134039503
  • DDC分類 650

Full Description


For courses in Working Relations and Job Search, Professional Career Relationship Development, Workplace Skills and Job Search, and Work Experience/Internship.This package includes MyStudentSuccessLab (TM).Blends resume/job search topics with expected workplace relations, including in-demand soft skills Professionalism, 4/Eprepares students for their first professional job, providing career planning tools, expected behaviors, and soft skills essential for career success. Ample exercises and activities help students immediately apply concepts and materials for transitioning from the classroom to a work environment. Three pillars for professional success-life planning, workplace skills, and career planning-are emphasized throughout. Students learn to connect personal, professional, and financial goals and understand how these goals ultimately contribute to career success through the creation of a life plan that addresses short- and long-term personal, professional/career, and financial goals. Recognizing that attitude, communication, and human relations are the keys to surviving in today's challenging, competitive, and uncertain workplace, students will develop practical human relations skills with a primary emphasis on soft skills and expected workplace behaviors; and are provided detailed career planning tools that focus on job search strategies, resume package development, and interview techniques. Personalize Learning with MyStudentSuccessLab (TM)MyStudentSuccessLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

Contents

Brief Table of ContentsSELF-MANAGEMENT1. Attitude, Goal Setting, and Life Management2. Personal Financial Management3. Time and Stress Management and Organization Skills4. Etiquette/DressWORKPLACE BASICS5. Ethics, Politics, and Diversity6. Accountability and Workplace Relationships7. Quality Organizations and Service8. Human Resources and PoliciesRELATIONSHIPS9. Communication10. Electronic Communications11. Motivation, Leadership, and Teams12. Conflict and NegotiationCAREER PLANNING TOOLS13. Job Search Skills14. Resume Package15. Interview Techniques16. Career ChangesExpanded Table of ContentsSELF-MANAGEMENTChapter 1 Attitude, Goal Setting, and Life ManagementAll About YouPersonality and ValuesAttitudeSelf-Efficacy and Its InfluencesDealing with Negative BaggageLocus of ControlLearning StylesImportance and Influences of Personal Goal SettingHow to Set GoalsCreating a Life PlanPrioritiesYour Personal HandbookChapter 2 Personal Financial ManagementFinancial ManagementPersonal Finances Affect Work PerformanceMoney ManagementPersonal BudgetingDebt ManagementStudent LoansWise Use of CreditCredit ReportsSavings and InvestmentsIdentity TheftAdditional Financial MattersCredit and Fraud ResourcesChapter 3 Time and Stress Management and Organization SkillsThe Impact of Stress on PerformanceTypes of StressDealing with StressTime ManagementOrganizing and PerformanceChapter 4 Etiquette/DressExecutive PresenceInfluences of AppearanceCasual Workdays and Special EventsTips from Head to ToeJewelry, Body Piercing, and TattoosBusiness EtiquetteHandshakesIntroductions and Business NetworkingAppointmentsDiningOther Etiquette BasicsWORKPLACE BASICSChapter 5 Ethics, Politics, and DiversityEthics, Politics, and Diversity at WorkEthics DefinedValues, Conflicts, and ConfidentialityMaking Ethical ChoicesWorkplace PowerIncreasing Your Power Bases Workplace Politics and ReciprocityWhen Others Are Not EthicalCommon Ethical IssuesDiversity BasicsLegal Protection from DiscriminationStereotypes and PrejudiceCultural DifferencesChapter 6 Accountability and Workplace RelationshipsAccountability and EmpowermentPersonal AccountabilityWorkplace RelationshipsExecutives/Senior OfficialsBoss StylesColleaguesOthers Within the OrganizationWhen Relationships Turn NegativeDating at WorkSocializingShared Work AreasBreaks and the Break RoomMiscellaneous Workplace IssuesChapter 7 Quality Organizations and ServiceProductivity in a Quality-Focused WorkplaceLines of AuthorityQuality and the CompanyCreativity and InnovationExcellent Customer Service DefinedThe Impact of Customer ServiceThe Difficult CustomerChapter 8 Human Resources and PoliciesHuman Resource DepartmentEmployee OrientationEmployee HandbookEmployment-at-Will and Right to ReviseEmployment StatusPerformance EvaluationsBenefitsOpen-Door PolicyUnionsRELATIONSHIPSChapter 9 CommunicationCommunication at WorkWorkplace Communication and Its ChannelsThe Communication ProcessVerbal Communication and ListeningNon-Verbal CommunicationWritten CommunicationBusiness LettersBusiness MemosHandwritten NotesDocumentationPresentationsSlang and Foul LanguagePotentially Offensive NamesNot Always About YouChapter 10 Electronic CommunicationsElectronic Communications at WorkTelecommunication BasicsBusiness E-mailsWriting E-mail MessagesPortable Devices and TextingPhone EtiquetteSocial Media ToolsVideo and TeleconferencingChapter 11 Motivation, Leadership, and TeamsA Foundation for PerformanceMotivationLeadershipBecoming a LeaderTeams and PerformanceCharacteristics of an Effective Team MemberMeetingsTeam PresentationsChapter 12 Conflict and NegotiationConflictResolving ConflictConflict Management and Negotiation HarassmentWorkplace BulliesKnow Your RightsResolving Conflict at WorkResolving Conflict Under a Union AgreementWorkplace ViolenceAgree to DisagreeCAREER PLANNING TOOLSChapter 13 Job Search SkillsThe Job SearchChoosing the Right CareerIndustry ResearchThe Targeted Job SearchOnline IdentityJob Search PortfolioEmployment ApplicationsPersonal References and RecommendationsSources of Job LeadsProfessional NetworkingProtecting Your PrivacyKeeping the Right AttitudeChapter 14 Re sume PackageBuilding Your Re sume PackageStep One: Gathering InformationStep Two: Creating an Information Heading and Utilizing Proper LayoutStep Three: Writing a Skills Summary or Personal ProfileStep Four: Inserting Skills, Accomplishments, and ExperienceStep Five: Reviewing the Completed Re sume Sharing Your Re sume Cover LettersTailoring Your Re sume and Cover LetterTips for Special CircumstancesChapter 15 Interview TechniquesThe InterviewThe Invitation to InterviewCompany-Specific ResearchThe Personal CommercialThe Interview PortfolioPractice Interview QuestionsPre-Interview PreparationThe Interview ProcessInterview DayTraditional Face-to-Face InterviewInterview Methods and Types of Interview QuestionsPhone and Other Technology-Based InterviewsDiscrimination and Employee RightsSpecial Circumstances and Tough QuestionsClosing the InterviewAfter the InterviewSalary NegotiationPre-Employment Tests, Screenings, and Medical ExamsWhen You Are Not Offered the JobChapter 16 Career ChangesCareer ChangesTraining and DevelopmentContinual LearningChanges in Employment StatusNew Job SearchesPromotionsVoluntary TerminationsInvoluntary TerminationsOther Moves Within an OrganizationEntrepreneurshipCareer SuccessNER(01): AU

最近チェックした商品