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Full Description
Learn powerful communications and stakeholder management techniques that dramatically improve your ability to deliver projects successfully! Unlike other project guides, which address these issues only in passing, Mastering Project Human Resource Management offers practical, real-world guidance, in-the-trenches insights, and proven applications. You'll learn how to: Identify stakeholders and initiate communications Plan for effective HR, communications, and stakeholder management Build, develop, and manage project teams capable of powerfully effective communication and stakeholder engagement Monitor, control, and optimize the effectiveness of your communication and engagement This book is part of a new series of six cutting-edge project management guides for both working practitioners and students. Like all books in this series, it offers deep practical insight into the successful design, management, and control of complex modern projects. Using real case studies and proven applications, expert authors show how multiple functions and disciplines can and must be integrated to achieve a successful outcome. Individually, these books focus on realistic, actionable solutions, not theory. Together, they provide comprehensive guidance for working project managers at all levels, as well as indispensable knowledge for anyone pursuing PMI/PMBOK certification or other accreditation in the field.
Contents
Introduction 1Section I Initiating Stage 5Chapter 1 Stakeholder Identification and Analysis 7Learning Objectives 7What Is a Stakeholder? 8Types of Stakeholders 8Policy-Level Stakeholders 8Implementation-Level Stakeholders 9Stakeholder Identification and Analysis 9Purpose 10Scope 11Timing 12Mechanism 12Summary 28Key Terms 28Case Study: From Shopping Mall Project to an Outlet Mall Project-A Case Study for a Stakeholder Analysis 28Background 29Why Did the Original Project Fail? 29New Approach 30Conclusion 30Case Study Questions 35Chapter Review and Discussion Questions 36Reference Notes 36Section II Planning Stage 39Chapter 2 Planning Human Resource Management 41Learning Objectives 41Purpose 42Scope 42Timing 43Mechanism 43How to Plan Project Human Resource Management 43Understand the Project Framework and Approach 44Determine the Resources Required to Complete the Project Work 45Understand the Project Environment 45Consult the Historical Organizational Project Artifacts 48Consult Subject Matter Experts 49Understand Organizational Behavior 50Determine the Format for Documenting Project Roles and Responsibilities 51Develop the Human Resource Management Plan 55Summary 58Key Terms 58Case Study: A Case of Failed Human Resource Management Planning 59What Led to the Roadblock? 60Conclusion 60Case Study Questions 61Chapter Review and Discussion Questions 61Reference Notes 62Chapter 3 Planning Communications Management 63Learning Objectives 63Purpose 64Scope 65Timing 65Mechanism 65How to Plan Project Communications Management 66Review the Project Management Plan 67Obtain Stakeholder Information from the Stakeholder Register 67Understand the Project Environment 68Review the Historical Organizational Project Artifacts 68Utilize Appropriate Project Communication Methods and Tools 69Develop a Communications Management Plan 74Update the Current Project Documents 74Summary 75Key Terms 76Case Study: An Effective Communications Management Plan Devised to Save People from the Clutches of Cancer 76Communications Management Plan 76Tailoring the Message 77Using the Right Communications Channels 78Case Conclusion 79Case Questions 79Chapter Review and Discussion Questions 80Reference Notes 80Chapter 4 Planning Stakeholder Management 83Learning Objectives 83Purpose 84Scope 84Timing 85Mechanism 85How to Plan for Stakeholder Management 85Understand Project Framework and Approach 86Obtain Stakeholder Information 87Understand the Project Environment 87Consult Historical Organizational Project Artifacts 87Consult Subject Matter Experts 88Perform Stakeholder Engagement Analysis 89Synthesize Stakeholder Management Planning Information 90Stakeholder Engagement Strategy 91Stakeholder Management Plan 93Summary 94Key Terms 95Case Study: First City Bank Implements an ERP System 95Case Questions 97Chapter Review and Discussion Questions 97Reference Notes 98Section III Developing and Managing (Executing) Stage 99Chapter 5 Acquiring Project Human Resources 101Learning Objectives 101Purpose 102Scope 102Factors Influencing the Scope of the Project Human Resource Acquisition 102Timing 104Mechanism 104How to Acquire Project Human Resources 104Summary 113Key Terms 113Case Study: An Unusual Challenge-Immediate Staffing for a Government Project 114Challenge 114Action 115Conclusion 116Case Study Questions 116Chapter Review and Discussion Questions 116Reference Notes 117Chapter 6 Developing Project Human Resources 119Learning Objectives 119Purpose 120Scope 121Timing 121Mechanism 122How to Develop Project Human Resources 122Review Project Staff Assignments 122Review Human Resource Management Plan 123Determine Resource Availability 124Utilize Project Human Resource Management Tools 124Coaching and Training 126Team-Building Activities 127Tips for Effective Team Building 129Kickoff Meetings 130Ground Rules 130Co-Location 132Recognition and Rewards 133Human Resource (Team Member) Assessments 134Conduct Team Performance Assessments 135Update Project Environment Information 135Check Point: Measuring the Success of Team Development Efforts 136Summary 138Key Terms 138Case Study: A Focus on Competency Development and Training Doubles the Success Rate of New Initiatives 139Company 139Challenge 139Solution 139Results 140Case Study Questions 141Chapter Review and Discussion Questions 141References Notes 142Chapter 7 Managing Project Human Resources 143Learning Objectives 143Purpose 144Scope 145Timing 146Mechanism 146Basic Control Process 146Baseline, Planned, or Reference Input 147Actual Input 148Control Process 148Feedback 148How to Manage Project Human Resources 149Review Project Staff Assignments 150Review Human Resource Management Plan 150Monitor and Control Team Performance 151Baseline, Planned, or Reference Input (Wanted Team Performance) 151Actual Input (Assessed Team Performance) 151Determine Team Performance Variance 152Feedback 152Review Project Work Performance Status Reports 154Utilize Project Human Resource Management Tools 155Interpersonal Skills 155Project Performance Evaluations 158Team Conflict Management 159Manage Issues 160Manage Change Requests 160Update Project Management Plan 161Update Project Current, Operational, or Living Documents 161Update Project Environment Information 162Update Historical Organizational Project Artifacts 162Summary 163Key Terms 164Case Study: Omega Machine 164Challenge 165Solution 167Results 167Case Study Questions 168Chapter Review and Discussion Questions 168Reference Notes 169Chapter 8 Managing Project Communications 171Learning Objectives 171Purpose 172Scope 172Timing 173Mechanism 173How to Manage Project Communications 173Review Communications Management Plan 174Process Work Performance Reports 174Understand Project Environment 175Review Historical Organizational Project Artifacts 175Use Project Communications Management Tools 175Information Management Systems 177Performance Reporting 177Conduct Project Communications 178Update Project/Communications Management Plans 178Update Current Project Documents 179Update Historical Organizational Project Artifacts 179Summary 180Key Terms 180Case Study: Project Communications Management: Best Practices in Practice 181Case Study Questions 182Chapter Review Questions 182Reference Notes 183Chapter 9 Managing Stakeholder Engagement 185Learning Objectives 185Purpose 186Scope 186Timing 187Mechanism 187How to Manage Stakeholder Engagement 187Determine Whom to Engage and How to Engage 188Utilize Soft Skills Effectively 189Collect Project Changes Information 191Consult Historical Organizational Project Artifacts 191Document Change Requests Generated from Managing Stakeholder Engagement 192Document Changes to Stakeholder Requirements 192Update Project Logs and Risk Register 193Project Logs Update 193Stakeholder Register Update 194Record Updates to Historical Organizational Project Artifacts 194Summary 196Key Terms 196Case Study; Solenoid Electric India Limited-Using Its Core Values to Lead the Way in Effective Stakeholder Engagement Management 196Stakeholder Engagement Strategies 197Managing Stakeholder Engagement 198Internal Stakeholder Engagement 198External Stakeholder Engagement 199Stakeholder Conflict 199Conclusion 200Case Study Questions 200Chapter Review and Discussion Questions 200Reference Notes 201Section IV Controlling Stage 203Chapter 10 Controlling Project Communications 205Learning Objectives 205Purpose 206Scope 206Timing 207Mechanism 207How to Control Project Communications 207Obtain Communications Performance Data 208Obtain Baseline (Planned) Information 209Review Project Communications Issues 209Review Historical Organizational Project Artifacts 209Utilize Communications Control Tools 210Monitor and Control Project Communications Performance 212Baseline, Planned, or Reference Input (Wanted Performance) 212Actual Input (Assessed Communications Performance) 213Determine Communications Performance Variance 213Synthesize and Disseminate Project Work Performance Information 214Update Project Management Plan 214Update Current Project Documents 214Update Historical Organizational Project Artifacts 215Summary 216Key Terms 216Case Study 217Challenge 217Solution 218Results 218Case Study Questions 218Chapter Review and Discussion Questions 219Reference Notes 219Chapter 11 Controlling Stakeholder Engagement 221Learning Objectives 221Purpose 222Scope 223Timing 223Mechanism 223How to Control Stakeholder Engagement 223Utilize Stakeholder Engagement Control Tools 227Monitor and Control Stakeholder Engagement Performance 227Summary 229Key Terms 230Case Study 230The City of Mayflower Community Center Construction Project 230Case Study Questions 231Chapter Review and Discussion Questions 232Reference Notes 232Index 233
