- ホーム
- > 洋書
- > 英文書
- > Business / Economics
Full Description
In the Second Edition of the successful book, The Truth About Getting the Best From People, Martha Finney shares over 60 proven principles for achieving employee engagement one-hundred percent of the time. This new edition features more than 15 new truths including: managing virtual teams, building persuasive skills, tuning into your own unconscious biases, managing multiple generations, and identifying and cultivating individual high performers.
Contents
Introduction xiPART I The Truth About Employee EngagementTruth 1 You don't need the carrot or the stick 1Truth 2 You have direct infl uence over your employees' passion quotient 4Truth 3 You get the best by giving the best 8Truth 4 It's not money that motivates 11Truth 5 Employment engagement isn't for sissies 15Truth 6 Real engagement gains happen after survey scores come in 19PART II The Truth About YourselfTruth 7 Your behaviors are your brand 23Truth 8 You can't give what you don't have 26Truth 9 "Best" doesn't mean the same thing to everyone 30Truth 10 Think you're a great leader? Think again 34Truth 11 You could be your own worst employee 38Truth 12 Visionary or beat cop? Your choice 41Truth 13 Your health may be compromising your leadership eff ectiveness 44Truth 14 You don't have to be perfect 48Truth 15 Your career can recover from an engagement hit 52PART III The Truth About Engaged CulturesTruth 16 Employee happiness is serious business 55Truth 17 Great leaders make their people cry 58Truth 18 Better questions lead to better answers 61Truth 19 Individual passion builds a passion-fueled customer service culture 65Truth 20 Authentic is better than clever 69Truth 21 Retention begins with hello 72Truth 22 The bad will do you good 75Truth 23 Your biggest complainer may be your best supporter 78Truth 24 You can sell an unpopular decision 82Truth 25 Flex is best 85Truth 26 Nobody cares if you don't mean to be mean 89Truth 27 Controlling your temper is a labor-saving device 93Truth 28 There is no "but" in "I'm sorry" 97PART IV The Truth About MotivationTruth 29 Engagement happens one person at a time 101Truth 30 If you're a manager, you're a career coach 104Truth 31 The candidates you're seeking may not be the ones you need 107Truth 32 Ask for cheese-you might get the moon 111Truth 33 You lead better when you get off your pedestal 114Truth 34 Trust is your strongest persuasion tool 118Truth 35 If they aren't buying it, they aren't doing it 121Truth 36 Overselling an opportunity can cost you precious talent 124Truth 37 Focusing on what's right can help solve what's wrong 128Truth 38 High performers are motivated by a piece of the action 131Truth 39 All the generations want the same thing 135PART V The Truth About PerformanceTruth 40 Compassion promotes performance 139Truth 41 A hot star can brighten your whole team 142Truth 42 B players are your A team 146Truth 43 High performers have enough coff ee mugs 149Truth 44 Discipline deepens engagement 152Truth 45 You don't have to inherit the problem employees 155Truth 46 Performance appraisals are really about you 159Truth 47 New hires can inspire current employees 162Truth 48 Terminations are an engagement tool 165PART VI The Truth About CreativityTruth 49 Innovation begins with y-e-s 169Truth 50 Everyone can be creative 172Truth 51 You stand between inspiration and implementation 176Truth 52 Failures promote progress 179Truth 53 People don't quit their bosses, they quit their colleagues 182Truth 54 Extreme pressure kills inspired performance 186Truth 55 Creativity is a balancing act 189PART VII The Truth About CommunicationTruth 56 Open questions ignite inspiring answers 193Truth 57 Serving your employees means managing your boss 196Truth 58 Bad news is good news 200Truth 59 Trivial conversations are essential 203Truth 60 The way you listen speaks volumes 206Truth 61 Crap happens 210Truth 62 Engaged employees need to know more 213PART VIII The Truth About TeamsTruth 63 Absence makes the employee happier 217Truth 64 Your team has untapped talent 221Truth 65 People need to fi ght their own battles 224Truth 66 Games don't build teams 228Truth 67 Answers build teams 231Truth 68 Your team can lead you to greatness 234Truth 69 You're still the boss 237References 240About the Author 242
