A practical, detailed orientation to job-related writing and speaking skills.
1. Understanding Communication. 2. Using the Telephone Effectively. 3. Writing Business Letters. 4. Planning Letters for Special Purposes. 5. Preparing the Job Application Letter and Other Materials. 6. Getting Ready for the Employment Interview. 7. Preparing Memos and Short Reports. 8. Solving Problems Logically. 9. Avoiding Common Fallacies. 10. Serving on the Problem-Solving Committee. 11. Collecting Information from Interviews. 12. Gathering Information at Seminars and Meetings. 13. Reporting Orally. 14. Using the Library. 15. Reading and Note Taking. 16. Organizing. 17. Writing a Formal Research Report. English Handbook. Index.