Full Description
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement.
An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes.
All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.
Contents
Chapter 1: Quality Management and Service Quality Overview
Chapter 2: Quality, universities and their libraries
Chapter 3: State of the Art: Interviews and survey
Chapter 4: Reviews of the overall service
Chapter 5: Reviews of individual services
Chapter 6: Student support and feedback
Chapter 7: Research support
Chapter 8: Quality methods used by academic libraries: doing it ourselves
Chapter 9: Reflections
