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Full Description
The rate of failure of IT projects has remained little changed in survey after survey over the past 15-20 years over 40-50 per cent. This has happened in spite of new technology, innovative methods and tools, and different management methods. Why does this happen? Why cant the situation be better? One reason is that many think of each IT effort as unique. In reality, many IT projects are very similar at a high, strategic level. Where they differ is in the people and in the exact events. If you read the literature or have been in information systems or IT for some time, you have seen the same reasons for failure and the same problems and issues recur again and again. In this book, IT Management experts Ben Lientz and Lee Larssen show you how to identify and track the recurring issues leading to failure in IT projects and provide a proven, modern method for addressing them. By following the recommendations in this books readers can significantly reduce the risk of IT failures and increase the rate of success.Benefits of using this approach are: issues are identified giving more time for solution and action; issues are resolved more consistently since the approach tracks on their repetition; and you get an early warning of problems in IT work before the budget or schedule fall apart. Management tends to have more realistic expectations with an awareness of issues. Users and managers have greater confidence in IT due to the improved handling of issues. Since the number of issues tends to stabilize in an organization, the IT organization and management get better at detecting, preventing, and dealing with issues over time cumulative improvement. Giving attention to issues make users more realistic in their requests and acts to deter requirement changes and scope creep.
Contents
Part 1: Issues and Risk Management 1. Introduction 2. Effective Issues Management and Coordination 3. Analysis and Measurements of Issues and Risk Part 2: Internal Issues and Risk 4. Teams 5. The Work 6. Business Units 7. Management 8. Projects 9. Resistance to Change Part 3: External Issues and Risks 10. Vendors, Consultants, and Outsourcing 11. Headquarters 12. Technology Part 4: Issues and Risks in Specific IT Activities 13. IT Strategic Planning 14. Analysis 15. Software Packages 16. Development 17. Implementation Appendices
