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The Only Innovation Guide You Will Ever Need--from the Award-Winning Minds at Mayo ClinicA lot of businesspeople talk about innovation, but few companies have achieved the level of truly transformative innovation as brilliantly--or as famously--as the legendary Mayo Clinic.
Introducing Think Big, Start Small, Move Fast, the first innovation guide based on the proven, decade-long program that's made Mayo Clinic one of the most respected and successful organizations in the world. Thisessential must-have guide shows you how to:
Inspire and ignite trailblazing innovation inyour workplaceDesign a new business model that's creative,collaborative, and sustainableApply the traditional scientific method to the latest innovations in "design thinking"Build a customized toolkit of the best practices, project portfolios, and strategiesIncrease your innovation capacity--and watch how quickly you succeed
These field-tested techniques grew out of the health care industry but are designed to work with any complex organization. Written by three Mayo Clinic Center for Innovation insiders--Dr. Nicholas LaRusso, BarbaraSpurrier, and Dr. Gianrico Farrugia--the book offers a wealth of transformative ideas and strategies.
The concise, easy-to-implement methods can help jump-start your employees' creative potential, involve them in the collaborative process, and pave the way to the future of sustainable innovation. You get step-by-step advice on building leadership teams, accelerator platforms for speeding up results, and fascinating case studies of innovation in action from the files of the Mayo Clinic Center for Innovation.
In today's fast-moving world, it's innovation that drives success. This book gives you the keys.
ADVANCE PRAISE FOR THINK BIG, START SMALL, MOVE FAST:"Truly great organizations do not just achieve great results; they are also relentless in the pursuit of continual improvement. This book offers both methods and motivation to leaders in any industry who understand that the pursuit of excellence is never-ending." -- Donald Berwick, M.D., MPP, President Emeritus and Senior Fellow,Institute for Healthcare Improvement
"Do you want your organization to deliver a shockingly better customer experience? Here is Mayo's method that transformed the patient experience by making innovation systemic, the human side of innovation." -- Scott Cook, Cofounder and Chairman of the Executive Committee, Intuit
"A powerful set of actionable, yet importantly nonprescriptive, principles for transformative change that will inspire and challenge all of us to reenvision a system that delivers health, not just care, for all our patients." -- Rebecca Onie, Cofounder and CEO, Health Leads
"This book should serve both as a how-to guide for medical professionals and an inspiration for other innovators all over the country." -- T. R. Reid, reporter and author of The Healing of America
"Powerful insight on how to deliver meaningful innovations time and again." -- Frans van Houten, CEO, Royal Philips
"Leaders who seek to accelerate new innovation competencies can benefit from this hands-on guide." -- Sarah Miller Caldicott, great grandniece of Thomas Edison,and CEO, Power Patterns of Innovation
"Read this book. . . . Copy its practices. It will save you years of misery and missteps as you build your own innovation revolution." -- Larry Keeley, Cofounder, Doblin Inc., and Director, Deloitte Consulting LLP
Contents
ACKNOWLEDGMENTS vii
INTRODUCTION xi
PART I: THE NEEDS OF THE PATIENT COME FIRST
CHAPTER 1: An Experience of Civility 3
CHAPTER 2: A Willingness to Change: The Imperative for Transformative Innovation in Health Care 27
CHAPTER 3: Building a New Innovation Ecosystem: The Mayo Clinic Center for Innovation 51
PART II: THINK BIG, START SMALL, MOVE FAST
CHAPTER 4: Fusing Design Thinking with Scientific Rigor: The Fusion Innovation Model 89
CHAPTER 5: Beyond Fusion to Transfusion: Communications and Knowledge Management 125
CHAPTER 6: Accelerating the Transfusion: The Innovation Accelerator Platform 149
CHAPTER 7: Leadership in Transformation: The Story of CFI 2.0 173
PART III: THE MAYO INNOVATION MODEL IN ACTION
CHAPTER 8: Here, There, and Everywhere: A CFI Project Showcase 199
CHAPTER 9: Innovation the Mayo Clinic Way: A Prescription for An Experience in Innovation 231
APPENDIX A: CFI Partners from Across Mayo Clinic 243
APPENDIX B: Center for Innovation 2014 Project Listing 245
