Perfect Phrases for Office Professionals: Hundreds of ready-to-use phrases for getting respect, recognition, and results in today's workplace

Runion, Meryl/ Fenner, Susan

McGraw-Hill Professional（2011/07発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 208 p.
• 言語 ENG
• 商品コード 9780071766746
• DDC分類 651.7

Full Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization.

Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you're likely to face. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to:

Establish a quality relationship with your managerClarify and manage assignmentsGet results without formal authorityHandle customer complaints like a pro

Contents

Best Foot ForwardConversations about Communication

Establish and Implement Procedures

Clarify Job Expectations

Clarify and Manage Assignments

Career Management

Multiple Managers

Managing Managers

Create Positive Culture

Professionalism and Empowerment

Speak on a Manager's Behalf