Message Received: 7 Steps to Break Down Communication Barriers at Work

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Message Received: 7 Steps to Break Down Communication Barriers at Work

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  • 製本 Hardcover:ハードカバー版／ページ数 240 p.
  • 言語 ENG
  • 商品コード 9781260456356
  • DDC分類 658.45

Full Description

From a TEDX speaker with nearly half a million views and renowned digital psychologist, an action plan for driving creativity and innovation among generationally diverse staff in today's technology-heavy workplace
Each generation in the workforce today—Baby Boomers, GenX, Millennials, and GenZ—responds differently to different styles of leadership and communication. Message Received provides an actionable that plan readers can use to optimize communication within departments and among teams. Author Mary Donohue delivers a 7-step solution for motivating and inspiring people who respond to communication approaches differently, especially when it comes to technology: 
Step 1: Understand how the human brain responds to communication through technologyStep 2: Identify how you listenStep 3: Diagnose team engagement issuesStep 4: Customize conversation  Step 5: Analyze your team's Digital EQ  Step 6: Interpret generational triggersStep 7: Mastery: Realizing your power as a communicator
Instead of feeling unheard, frustrated, and held back because of different communication preferences, Message Received provides the tools you need to increase staff engagement and productivity. Through case studies, evolutionary communication science, evidence-backed research, and more, readers will walk away with the tools they need to be their most influential-self.

Contents

ACKNOWLEDGMENTS

INTRODUCTION

YOUR BRAIN: THE GREAT DIGITAL VOICE CRISIS

CHAPTER ONE

STEP 1: STOP ASSUMING

CHAPTER TWO

STEP 2: ELIMINATE DIGITAL DISTRUST

CHAPTER THREE

STEP 3: UNDERSTAND MISUNDERSTANDINGS

CHAPTER FOUR

STEP 4: IDENTIFY GENERATIONAL TRIGGERS

CHAPTER FIVE

STEP 5: HAVE BETTER MEETINGS

CHAPTER SIX

STEP 6: AMPLIFY GENERATIONAL

COLLABORATION WITH MENTORING

CHAPTER SEVEN

STEP 7: REALIZE YOUR POWER

AS A COMMUNICATOR

NOTES

GLOSSARY

INDEX