Human Resource Management : International Perspectives in Tourism and Hospitality

Human Resource Management : International Perspectives in Tourism and Hospitality

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  • 製本 Paperback:紙装版/ペーパーバック版／ページ数 248 p.
  • 言語 ENG
  • 商品コード 9780826468246
  • DDC分類 658.3

基本説明

Reveals how hospitality and tourism organisations are often failing to deal with the complexities of HRM in the global marketplace.

Full Description

Based on a major international survey of some of the world's biggest employers in the hospitality and tourism industries, this book provides a thorough examination of the problems and issues involved, and reveals that nearly all of the organizations are failing to address the complexities of HRM in the global marketplace.

This edited collection features original contributions from some of the most important academics in this field, as well as case studies from North America, the UK, Australia, New Zealand, Russia and South Africa. The book includes sections on employee resourcing, employee development and employee relations, which cover topics such as selection, labour turnover, staff training, multi-site management, employee commitment and legislation.

Human Resource Management contains the most up-to-date research into these complex problems and is an excellent and useful resource for researchers, postgraduates and senior managers within the industry.

Contents

Human Resource Management Issues in International Hospitality and Tourism: Identifying the Priorities.
PART I: EMPLOYEE RESOURCING.
1. Recruitment and Selection Issues and Strategies within International Resort Communities.
2. A Critique of the Systematic Approach to Recruitment and Selection in an International Hospitality Business.
3. Labour Turover in International Hospitality and Tourism.
4. The Impact of Technology on Human Resources in the Hospitality Industry.
5. The Hotel Expatriate in Russia: Competencies for Cross-cultural Adjustment.
PART II: EMPLOYEE DEVELOPMENT.
6. Human Resource Strategy and Development for Quality Service in the International Hotel Sector.
7. The Benefits of Training for Business Performance.
8. Multi-site Management: HRM Implications.
9. Performance Management in International Hospitality and Tourism.
10. Tourism Training in Developing Countries: A Commercial Solution to Training Needs.
PART III: EMPLOYEE RELATIONS.
11. Building Organizational Commitment in International Hospitality and Tourism Organizations.
12. Occupational Health and Safety Risks and Management Issues in the Hotel and Fast-Food Sectors.
13. The Structure of Employee Relations in Multi-national Hotels in Australia.
14. A Feeling for Empowerment?
15. Managing Diversity in Hospitality Organizations.
16. Hospitality and Emotional Labour in an International Context.