Description
This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analysis in workplace discourse and include data from multiple corpora. Employing a range of qualitative and quantitative analytic approaches including Conversation Analysis, Linguistic Profiling and Register Analysis, the book introduces unique specialized corpus data in the areas of Augmentative and Alternative Communication, nursing, and cross-cultural communication, among others.
Table of Contents
Chapter 1: Pragmatic Markers at Work in New Zealand.- Chapter 2: Narrative and informational dimensions of AAC discourse in the workplace.- Chapter 3: Spelling as a last resort: The use of spelling in workplace interaction by speakers with a speech impairment.- Chapter 4: “I love red hair. My wife has strawberry”: Discursive strategies and social identity in the workplace.- Chapter 5: Profiling Agents and Callers: A dual comparison across speaker roles and British vs. American English.- Chapter 6: A corpus assisted investigation of non-understanding in outsourced call center discourse<.- Chapter 7: Dealing with Angry Western Customers in Asian Call Centres: A Cultural Divide?.- Chapter 8: Identifying linguistic features of medical interactions: A register analysis.- Chapter 9: Examining the discourse of mental illness in a corpus of online advice-seeking messages.- Chapter 10: Identifying adherence behaviors through the study of patient talk in English and Spanish.- Chapter 11:Creating and exploring spoken corpora of health communication for second-language training purposes.
