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Full Description
Needed but not heeded. Central yet sidelined. Celebrated—and exhausted. The
contradictions aren't personal; they're architectural. Let's redesign the architecture.
The HR Paradox names the durable loop: organizations lean on HR for compliance
and culture, then expect therapist, strategist, administrator, and advocate—without
matching authority or governance. The fallout is fatigue, mixed signals, and a
permanent credibility scramble. That's not a people problem. It's design failure.
This book resets the lens: HR as genuine capability architect. Not trend-chasing,
brand varnish, or credibility theater-capability. Align structure, process, governance,
data, talent, and strategy so work flows, risk is managed, and outcomes improve.
Culture emerges from well-designed work, not the other way around. Administration
is a backbone, not a chore. "Strategic" isn't a label; it's a disciplined application to
how the organization works with uncertainty.
From an outside-in vantage-operator realism plus evidence rigor-you get a usable operating spec for HR that works under pressure. Tough-love, not takedown. Inside, you'll learn to:
Break the paradox by changing levers, not personalities.
Ditch the "strategic" sticker and strategize to move outcomes.
Treat capability as the product: name it, measure it, govern it-then defend it.
Elevate administration from back office to backbone-reliability creates freedom.
Map the HR ecosystem to stop turf wars and buy outcomes, not acronyms.
Build smarter clients: sharper requests, real ownership, learning, system respect
Who is this for?
HR leaders and line executives who want fewer initiatives and more doctrine. HR/OD practitioners seeking authority without burnout. Public-sector leaders delivering value on a different planet. Consultants who prefer hard problems to hype. Educators who want a rigorous, systems-grounded guide. Students to be prepared.
If "get us a seat at the table" still echoes, this book shows you how to build the table—and run it. Keep the indispensability. Drop the insecurity. End the burnout. Fix the system.
Contents
Figures and Tables
Preface
Introduction
Part I: Dilemmas & Distractions in HR
1.
HR Credibility & Crisis
2.
Who is HR? The Profile
3.
Going Inside HR's Head
4.
HR & Social Identity
5.
The Legitimacy Game
6.
Isn't HR "Strategic?"
7.
HR as Hard School
8. Weaponizing Culture
PART II: The HR Paradox & How to End It
9. The HR Paradox
10. Capability Is Product
11. Admin is Awesome
12. One HR Ecosystem
13. Intelligent Clients
14. HR in Public Sector
15. Credible & Calm HR
Appendix:
Know Your Customer (KYC), Retail Banking
Worked Example:
Foundational Capability Attainment (FCA)
Glossary
Notes & References.
