Fix It : Getting Accountability Right: 240 Solutions to Your Toughest Business Problems

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Fix It : Getting Accountability Right: 240 Solutions to Your Toughest Business Problems

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  • 製本 Hardcover:ハードカバー版/ページ数 385 p.
  • 言語 ENG
  • 商品コード 9781591847878
  • DDC分類 658.314

Table of Contents

Foreword                                           xvii
About This Book xix
Introduction 1 (17)
PART 1 See it
Take The Fix It Assessment
The Fix It Assessment 18 (6)
PART 2 knowit
Learn About The Accountability Traits
Trait 1 Obtaining the Perspectives of Others 24 (8)
Trait 2 Communicating Openly and Candidly 32 (9)
Trait 3 Asking For and Offering Feedback 41 (8)
Trait 4 Hearing and Saying the Hard Things 49 (8)
to See Reality
Trait 5 Being Personally Invested 57 (8)
Trait 6 Learning from Both Successes and 65 (7)
Failures
Trait 7 Ensuring My Work Is Aligned with 72 (8)
Key Results
Trait 8 Acting on the Feedback I (We) 80 (8)
Receive
Trait 9 Constantly Asking "What Else Can I 88 (8)
(We) Do?"
Trait 10 Collaborating Across Functional 96 (9)
Boundaries
Trait 11 Creatively Dealing with Obstacles 105 (10)
Trait 12 Taking the Necessary Risks 115 (8)
Trait 13 Doing the Things I (We) Say I (We) 123 (8)
Will Do
Trait 14 Staying "Above The Line" by Not 131 (8)
Blaming Others
Trait 15 Tracking Progress with Proactive 139 (10)
and Transparent Reporting
Trait 16 Building an Environment of Trust 149 (12)
PART 3 fixit
Put The Accountability Traits Into Action
Trait 1 Obtaining the Perspectives of Others 161 (13)
Path A Fix It for Myself 161 (4)
Path B Fix It on My Team 165 (5)
Path C Fix It in My Organization 170 (4)
Trait 2 Communicating Openly and Candidly 174 (12)
Path A Fix It for Myself 174 (4)
Path B Fix It on My Team 178 (4)
Path C Fix It in My Organization 182 (4)
Trait 3 Asking For and Offering Feedback 186 (14)
Path A Fix It for Myself 186 (4)
Path B Fix It on My Team 190 (5)
Path C Fix It in My Organization 195 (5)
Trait 4 Hearing and Saying the Hard Things 200 (13)
to See Reality
Path A Fix It for Myself 200 (4)
Path B Fix It on My Team 204 (5)
Path C Fix It in My Organization 209 (4)
Trait 5 Being Personally Invested 213 (14)
Path A Fix It for Myself 213 (5)
Path B Fix It on My Team 218 (4)
Path C Fix It in My Organization 222 (5)
Trait 6 Learning from Both Successes and 227 (12)
Failures
Path A Fix It for Myself 227 (4)
Path B Fix It on My Team 231 (4)
Path C Fix It in My Organization 235 (4)
Trait 7 Ensuring My Work Is Aligned with 239 (13)
Key Results
Path A Fix It for Myself 239 (4)
Path B Fix It on My Team 243 (5)
Path C Fix It in My Organization 248 (4)
Trait 8 Acting on the Feedback I (We) 252 (13)
Receive
Path A Fix It for Myself 252 (4)
Path B Fix It on My Team 256 (5)
Path C Fix It in My Organization 261 (4)
Trait 9 Constantly Asking "What Else Can I 265 (13)
(We) Do?"
Path A Fix It for Myself 265 (4)
Path B Fix It on My Team 269 (4)
Path C Fix It in My Organization 273 (5)
Trait 10 Collaborating Across Functional 278 (13)
Boundaries
Path A Fix It for Myself 278 (4)
Path B Fix It on My Team 282 (4)
Path C Fix It in My Organization 286 (5)
Trait 11 Creatively Dealing with Obstacles 291 (12)
Path A Fix It for Myself 291 (4)
Path B Fix It on My Team 295 (4)
Path C Fix It in My Organization 299 (4)
Trait 12 Taking the Necessary Risks 303 (12)
Path A Fix It for Myself 303 (4)
Path B Fix It on My Team 307 (4)
Path C Fix It in My Organization 311 (4)
Trait 13 Doing the Things I (We) Say I (We) 315 (12)
Will Do
Path A Fix It for Myself 315 (4)
Path B Fix It on My Team 319 (4)
Path C Fix It in My Organization 323 (4)
Trait 14 Staying "Above The Line" by Not 327 (13)
Blaming Others
Path A Fix It for Myself 327 (4)
Path B Fix It on My Team 331 (4)
Path C Fix It in My Organization 335 (5)
Trait 15 Tracking Progress with Proactive 340 (13)
and Transparent Reporting
Path A Fix It for Myself 340 (4)
Path B Fix It on My Team 344 (4)
Path C Fix It in My Organization 348 (5)
Trait 16 Building an Environment of Trust 353 (14)
Path A Fix It for Myself 353 (4)
Path B Fix It on My Team 357 (4)
Path C Fix It in My Organization 361 (6)
About the Authors 367 (4)
Acknowledgments 371 (2)
About the Workplace Accountability Study 373 (2)
Index to Executive Practices 375 (10)
Additional Copies of the Fix It Assessment 385