Capitalizing on Conflict : Strategies and Practices for Turning Conflict to Synergy in Organizations (1ST)

Capitalizing on Conflict : Strategies and Practices for Turning Conflict to Synergy in Organizations (1ST)

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  • 製本 Hardcover:ハードカバー版/ページ数 276 p.
  • 言語 ENG,ENG
  • 商品コード 9780891061649
  • DDC分類 658.4053

Full Description


According to the authors of this text, dealing with counter-productive conflict in an organized, holistic and synergistic manner can lead to stronger and more resilient organizations. The responsibility for creating such a culture rests squarely on the shoulders of management. The authors draw from diverse business, legal and academic backgrounds, sharing proven strategies and best practices for resolving conflicts - big or small, business-related or personal. Much workplace conflict stems unwittingly from management policies and attitudes. They address specific leadership actions necessary to correct these problems and enliven the discussion with clear examples.

Table of Contents

Preface                                            vii
Acknowledgments xv
About the Authors xvii
PART 1 BACKGROUND
Perspectives 3 (22)
Management's Role 25 (24)
PART 2 MINIMIZING CONFLICT
Maintaining a Trusting Environment 49 (22)
Avoiding Policy-Driven Conflict 71 (24)
Managing Change Effectively 95 (18)
Hiring and Maintaining the Right Workforce 113 (24)
Fostering Appropriate Supervisor Behavior 137 (22)
PART 3 DEALING WITH CONFLICT
Surfacing Conflict 159 (20)
Engaging Conflict 179 (20)
Resolving Disagreements 199 (20)
Resolving Disputes 219 (16)
Learning from Conflict 235 (24)
Epilogue 259 (4)
Notes 263 (2)
Resources 265 (4)
Index 269