Administrative Assistant's and Secretary's Handbook (Administrative Assistant's and Secretary's Handbook) (5TH)

個数:

Administrative Assistant's and Secretary's Handbook (Administrative Assistant's and Secretary's Handbook) (5TH)

  • 提携先の海外書籍取次会社に在庫がございます。通常9日~2週間で発送いたします。
    重要ご説明事項
    1. 納期遅延や、ご入手不能となる場合が若干ございます。
    2. 複数冊ご注文の場合、分割発送となる場合がございます。
    3. 美品のご指定は承りかねます。
  • 製本 Hardcover:ハードカバー版/ページ数 530 p.
  • 言語 ENG,ENG
  • 商品コード 9780814433522
  • DDC分類 651.3

Full Description


From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time. Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers, this comprehensive guidebook is the definitive source of information on topics including: Creating graphics, charts, and presentations Microsoft Word, Excel, Outlook, and Publisher Web conferencing Electronic and paper filing systems Recordkeeping Research skills Travel arrangements Meeting planning and management Business math Computer and software troubleshooting And much more Extensively updated, the fifth edition of the Administrative Assistant's and Secretary's Handbook contains new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications. Today's administrative jobs are demanding and constantly changing. The latest edition of this best-selling guide will help professionals everywhere come out on top.

Table of Contents

Preface                                            xix
Section One General Procedures
1 Overview for the New Administrative 3 (4)
Assistant
Why Are You Needed? 3 (1)
What Do Employers Want? 3 (1)
Interview Tips 4 (1)
Your Apprenticeship 5 (2)
2 Daily Routine 7 (7)
Your Office 7 (1)
Your Workstation 7 (1)
Office Supplies 8 (1)
Reference Works 9 (1)
Work Planning 9 (1)
Dictation and Transcription 10 (2)
Your Employer's Office 12 (1)
The Intangibles 12 (2)
3 Telephone Usage 14 (5)
Telephone Manners 14 (1)
Taking and Transferring Calls 14 (1)
Taking Messages 15 (1)
Screening Calls 15 (1)
Protecting Your Employer 15 (1)
Courtesy 16 (1)
Telephone Etiquette Tips 16 (1)
Often-Used Numbers 17 (1)
Domestic Information 17 (1)
International Long-Distance Calls 17 (1)
Voice-Mail Etiquette 17 (1)
Answering Services 18 (1)
4 Mail Services and Shipping 19 (17)
The Office Mail 19 (1)
Addressing for Success 19 (1)
How to Make Sure Your Mail Gets Through 20 (4)
Postal Automation: Encoding for Business 24 (1)
Mailers
Postage Meters 24 (1)
Printing Postage Online 25 (1)
Packaging 25 (2)
U.S. Postal Service Mail Services 27 (2)
Forwarding First-Class and Other Mail 29 (1)
Other Special Mail Services 29 (2)
Information on the Internet 31 (1)
Alternatives to the U.S. Postal Service 32 (2)
Other Shipping Services 34 (2)
5 Travel Arrangements 36 (18)
Today's Business Traveler 36 (1)
Getting the Trip Under Way 36 (1)
Booking Travel Online 37 (1)
Hotel Reservations 37 (1)
Transportation Reservations 37 (2)
The Itinerary 39 (1)
Before-the-Trip Checklist 40 (1)
International Travel 40 (1)
Time Zones 41 (10)
International Currencies 51 (3)
6 Meetings 54 (10)
Anatomy of a Meeting 54 (1)
Types of Corporate Meetings 54 (1)
Scheduling Meetings 55 (1)
Meeting Agendas 56 (1)
Meeting Minutes 56 (5)
Conferences 61 (3)
7 Time Management 64 (4)
Overview of Time Management 64 (1)
Controlling Procrastination 64 (1)
Maintaining an Activity List 65 (1)
Creating Action Plans 65 (1)
Keeping a To-Do List 65 (1)
Scheduling 66 (2)
8 Keeping Accurate Records 68 (11)
A Critical Duty 68 (1)
Getting Ready 68 (1)
Basic Filing Systems 69 (4)
File Cabinets 73 (1)
Organizing Your Computer Files 73 (2)
Backing Up Your Files 75 (1)
Viewing Files 75 (1)
Using Recent Items 76 (1)
Using More Than One Computer 76 (3)
Section Two Office Equipment and Computers
9 Office Equipment 79 (12)
Telephones 79 (1)
Voice Mail 80 (1)
Special Telephone Services 80 (1)
Fax Machines 81 (1)
Office Computers 82 (2)
Computer Input Devices 84 (1)
Computer Output Devices 85 (1)
Storage Devices 86 (1)
Laptop Computers 87 (1)
Tablet Computers 88 (1)
Maintaining Your Computer 88 (1)
Copy Machines 89 (1)
Binding Systems 90 (1)
Laminators 90 (1)
Overhead Projectors 90 (1)
Paper Shredders 90 (1)
10 Mobile Computing 91 (18)
iPad and iPhone 91 (11)
Android 102(7)
11 Using Microsoft Windows 109(26)
Operating Systems 109(1)
How Does Microsoft Windows Work? 109(1)
The Windows 7 Desktop 109(14)
Windows 8 123(12)
12 Using Apple Macintosh 135(6)
Overview of the Apple Macintosh 135(1)
Navigating with Mac OS X 135(1)
Opening and Closing Programs 135(1)
Working with Files 136(2)
Creating an Alias 138(1)
Saving Files 138(1)
Copy, Cut, and Paste 138(1)
Printing 138(1)
Mouse and Keyboard Commands 139(1)
Spotlight Functions 139(1)
Print to PDF 139(1)
Keyboard Shortcuts 139(2)
13 Email 141(16)
Email Accounts 141(1)
Passwords 142(1)
Email Programs 142(2)
Managing Email 144(1)
Sending Attachments 145(2)
Hyperlinks in Email Messages 147(1)
Organizing Your Email 148(1)
Email Address Book 148(1)
Signature Files 148(1)
Returned Mail 148(1)
Instant Messaging 148(1)
Email Protocol for Administrative Assistants 149(5)
General Email Guidelines for Business 154(3)
14 Using the Internet 157(11)
The World Wide Web 157(1)
Connecting to the Internet 158(1)
HyperText Markup Language 159(1)
Web Pages and Websites 159(1)
Internet Addresses 159(1)
Using a Web Browser 160(1)
Bookmarks and Favorites 161(1)
Printing a Web Page 161(1)
Saving a Web Page 162(1)
Downloading and Uploading Files 162(1)
Cookies 162(1)
Search Tools 162(1)
Conducting a Search 163(2)
Error Messages 165(1)
Plug-Ins 165(1)
Websites of Interest to Administrative 165(3)
Assistants
15 Web Conferencing 168(8)
Overview of Web Conferencing 168(1)
Web Conferencing Software 168(1)
Organizing a Web Conference 169(2)
Planning Your Web Conference 171(1)
Presenting at a Web Conference 172(4)
16 Data Security 176(6)
Information = Profit 176(1)
Determining What Is a Crime 176(1)
Threats from Outside 177(1)
Threats from Inside 177(1)
Software Piracy 177(1)
Apprehending Criminals 178(1)
Protecting Your Company's Data 178(1)
Computer Viruses 178(2)
Maintaining Your Computer's Security 180(1)
Coping with Disaster 181(1)
17 Troubleshooting Computer Problems 182(11)
Microsoft Windows PC Troubleshooting 182(7)
Windows PC Software Troubleshooting 189(2)
Apple Macintosh Troubleshooting 191(2)
18 Office Ergonomics 193(10)
Recognizing Signs of Discomfort 193(1)
Your Desk and Chair 194(1)
Positioning Your Computer Keyboard and Mouse 195(1)
Positioning Your Computer Display 196(1)
Arranging Your Workstation 197(1)
Sustained Work 198(1)
Keyboarding Techniques 199(4)
Section Three Office Productivity Software
19 Common Microsoft Office Features 203(6)
The Ribbon Bar and Command Tabs 203(1)
Smart Tags 203(1)
Screen Tips 203(1)
Help 204(1)
Customizing the Ribbon Bar 204(1)
Quick Access Toolbar 204(1)
Cut, Copy, and Paste 204(1)
Spelling and Grammar Checking 205(1)
Using Clip Art 205(1)
Using Smart Art 206(1)
Using WordArt 206(1)
Drawing 207(1)
Converting Documents 207(1)
Adobe Acrobat PDF Files 207(1)
Keyboard Shortcuts 207(1)
Office 365 On Demand 208(1)
20 Using Microsoft Word 209(25)
Creating Documents 209(1)
Editing Documents 210(1)
Formatting Documents 211(2)
Printing Documents 213(1)
Saving and Loading Documents 213(1)
Advanced Word Processing Features 214(1)
Creating an Address List 214(2)
Creating and Printing Address Labels 216(4)
Printing Envelopes 220(3)
Printing and Emailing Mail-Merge Letters 223(4)
Working with Templates 227(4)
Tracking of Changes and Revisions in 231(2)
Documents
Adding and Removing Draft Watermarks 233(1)
21 Using Microsoft PowerPoint 234(13)
PowerPoint Views 234(1)
Normal View 234(1)
Notes Page View 235(1)
Outline View 236(1)
Slide Sorter View 236(1)
PowerPoint Templates 236(2)
Working with Slides in PowerPoint 238(3)
Using Fonts and Color in Your Presentations 241(1)
Using the PowerPoint Masters 242(1)
Inserting Visuals 243(2)
Planning a Presentation 245(1)
Making Your Presentation 246(1)
22 Using Microsoft Excel 247(7)
What Is a Spreadsheet? 247(1)
Navigating Around a Spreadsheet 247(1)
Spreadsheet Data 247(3)
Editing Your Spreadsheet 250(1)
Other Spreadsheet Functions 251(1)
Creating Charts and Graphs 252(1)
Creating an Organizational Chart 252(2)
23 Using Microsoft Publisher 254(6)
Overview of Microsoft Publisher 254(1)
Working with Publisher Tools 254(2)
Setting Up Columns 256(1)
Adjusting Line and Character Spacing 256(1)
Adding Pages 257(1)
Using Master Pages 257(1)
Working with Graphics 258(1)
Setting Up Styles 258(1)
Using Templates 259(1)
24 Using Microsoft OneNote 260(3)
What Is Microsoft OneNote? 260(1)
Creating a Notebook 260(2)
Saving a Notebook 262(1)
Printing a Page of Notes 262(1)
25 Using Microsoft Outlook 263(8)
Tabs and Ribbon Bars 263(1)
Navigation Pane 263(1)
Using Email with Outlook 264(1)
Using the Calendar with Outlook 265(2)
Contact and Distribution Lists 267(1)
Using the Tasks Feature in Outlook 268(3)
26 Using Microsoft Web Applications 271(6)
Creating an Online Document with Microsoft 271(2)
Web Applications
Managing Your Microsoft Web Application 273(1)
Documents
Using SkyDrive to Share Files 273(4)
27 Gmail and Google Docs 277(16)
The Google Account 277(1)
Google Chrome 278(1)
Gmail 278(2)
Attachments 280(1)
Contact Manager 280(1)
Text, Voice, and Video Calls 280(2)
Google Calendar 282(2)
Google Drive 284(3)
Google Mobile Apps 287(6)
Section Four Business Documents
28 The Business Letter 293(18)
Appearance 293(1)
Paragraphing 294(1)
Parts of a Business Letter 294(1)
Beginning the Letter 295(4)
Contents 299(1)
Closing the Letter 299(2)
A Last Look 301(1)
Letters Written by the Administrative 301(1)
Assistant
Routine Letters 302(6)
Interoffice Memorandums and Emails 308(2)
Paper Selection 310(1)
Envelopes 310(1)
29 Other Written Communications 311(10)
Reports 311(4)
Documenting Sources of Information 315(1)
Report Templates 315(1)
Press Releases 316(1)
Tables 316(2)
Editing and Proofreading 318(3)
30 Forms of Address 321(16)
Handy Reference Chart 321(14)
Some Additional Guidelines 335(2)
31 Legal Documents 337(8)
Grammalogues 337(1)
Document Formats 337(1)
Notary Public Forms 338(1)
Codicils to a Will 338(2)
Agreements and Contracts 340(1)
Proxy 340(5)
Section Five Language Usage
32 Grammar 345(23)
The Parts of Speech 345(1)
Nouns 345(1)
Verbs 346(6)
Adjectives 352(3)
Adverbs 355(3)
Pronouns 358(4)
Prepositions 362(2)
Conjunctions 364(2)
Articles, Determiners, and Quantifiers 366(1)
Interjections 367(1)
33 Language Usage and Style 368(18)
Subject and Verb 368(2)
Predicates 370(1)
Objects 370(1)
Complements 370(1)
Modifiers 371(1)
Phrases 371(2)
Clauses 373(1)
Sentence Fragments 374(1)
Sentence Variety 375(1)
Sentence Types 376(1)
Transitions 377(2)
Avoiding Redundancies 379(1)
Phrases and Words to Omit 380(1)
Clich駸 380(1)
Unbiased Language 381(5)
34 Common English Usage Problems 386(15)
Language: Key to Your Success 386(1)
Verbose Expressions 386(1)
Correct Usage 386(13)
Problem Pronouns 399(1)
Dangling Participles 400(1)
35 Spelling 401(21)
Dictionary Uses 401(1)
Plurals 402(3)
The Suffix 405(1)
Irregular Spelling 406(2)
Capitalization 408(4)
Confusing Homonyms 412(1)
American English and British English 413(1)
Differences
Compound Words and Hyphenation 413(2)
Negative Formations 415(2)
Commonly Misspelled Words 417(5)
36 Pronunciation 422(4)
Perfecting Your Speech 422(1)
Word List 422(4)
37 Punctuation 426(13)
Purpose of Punctuation 426(1)
The Period 426(1)
The Comma 427(3)
The Question Mark 430(1)
The Exclamation Point 431(1)
The Semicolon 431(1)
The Colon 432(1)
Quotation Marks 432(1)
Italics 433(1)
The Apostrophe 434(1)
The Em Dash 435(1)
Ellipses 435(1)
Parentheses 435(1)
Brackets 436(1)
The Hyphen 436(1)
The Slash 437(2)
38 Numerals 439(12)
Words or Figures? 439(2)
Dollars and Cents 441(1)
Time 442(1)
Dates 443(1)
The Hyphen 443(1)
Ages 444(1)
Dimensions 444(1)
Weights and Measures 445(1)
Percentages 445(1)
Numbers 445(1)
Roman Numerals 446(5)
Section Six Financial Activities
39 Bookkeeping and Accounting 451(11)
Financial Record Keeping 451(1)
Assets 451(1)
Liabilities 451(1)
Effect of Business Transactions 452(1)
Accounting Statements 452(3)
The Account 455(2)
Payroll 457(1)
Travel and Entertainment and Auto-Expense 457(2)
Records
Cash Budgets 459(2)
Records for Lenders 461(1)
40 Weights and Measures 462(6)
U.S. Weights and Measures 462(2)
The International System (Metric) 464(1)
Conversion Table 465(3)
41 Business Math 468(11)
Using a Calculator 468(1)
Using a Spreadsheet 469(1)
Fractions, Decimals, and Percentages 469(2)
Graphs and Charts 471(2)
Business Calculations 473(6)
Section Seven Career Advancement
42 Your Future 479(7)
Growing as the Company Grows 479(1)
Learn About the Business 479(1)
Upgrade Your Skills 479(1)
Recognizing a Time for Change 480(1)
Finding a New Job 481(1)
Your R駸um? 482(2)
The Interview 484(2)
43 Presentation Skills 486(5)
Why Make Presentations? 486(1)
Good Preparation 486(2)
Solid Delivery 488(2)
Group Presentations 490(1)
44 Communications Skills 491(7)
Giving Feedback 491(1)
Listening Well 491(1)
Nonverbal Communications 492(1)
Customer Service 493(2)
Interviews 495(3)
45 Office Management and Supervision 498(11)
Organizational Structure 498(1)
The Role of the Office Manager 499(2)
Building Trust with Your Team 501(1)
Ethics in Business 501(1)
Conflict Management 502(3)
Workplace Law 505(4)
Index 509(22)
About the Authors 531