Hiring the Best Person for Every Job (2-Volume Set) : Facilitator's Guide and Participant Workbook (PAP/CDR)

Hiring the Best Person for Every Job (2-Volume Set) : Facilitator's Guide and Participant Workbook (PAP/CDR)

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  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 152 p.
  • 言語 ENG,ENG
  • 商品コード 9780787958961
  • DDC分類 658.311

Table of Contents

Introduction                                       ix
Components of the Training Package x
Workshop Learning Objectives xi
In the Words of a Master Trainer... xi
Workshop Formats xiii
Using the Facilitator's Guide xviii
Preparation xviii
Using the Participant Workbook xx
Introducing the Workshop 1 (2)
Interviewing by Objectives and Using the 3 (16)
Master Match Matrix®
Victimization on the Untrained Interviewer 3 (1)
The Four Criteria Traditionally Used for 4 (2)
Selection
Differences Between Behavioral and Puzzle 6 (1)
Questions
The Fifth Criterion: Selection by Objectives 7 (3)
Designing and Using the Master Match 10 (6)
Matrix®
Note Taking During the Interview 16 (1)
Benefits of Using the Master Match 17 (2)
Matrix®
Pre-Planning the Interview (Two-Day Format 19 (6)
Only)
Know Your Biases 20 (1)
Know Your Company 21 (1)
Know the Purpose and Pitfalls of the 21 (2)
Interview Process
Know What the Candidate Might Want to Know 23 (2)
Tools for Interviewing 25 (20)
Time Frame 25 (2)
Structured Format 27 (2)
Structuring Statement 29 (1)
Operant Conditioning 29 (1)
Questioning Strategies 30 (5)
Body Language Cues 35 (2)
Using Silence 37 (1)
Listening Skills 38 (6)
Opening and Closing the Interview 44 (1)
Advanced Questioning Challenges (Two-Day 45 (6)
Format Only)
Getting the Shy Candidate to Speak 45 (1)
Making Questions More Productive 46 (1)
Making the Interview More Conversational 46 (1)
Dumb Questions 47 (1)
Responding to Evasion Tactics 47 (4)
Advanced Interviewing Strategies (Two-Day 51 (8)
Format Only)
Resume Analysis 51 (2)
Record Keeping and Related Paperwork 53 (1)
Rapid Screening Technique 54 (1)
Round Robin and Team Interview 54 (1)
Interviewing by Telephone 55 (1)
Hiring Professionals 56 (3)
Video Feedback Procedure (Two-Day Format 59 (2)
Only/First Day)
For the First Day Viewing 59 (2)
Participant Preparation for Role-Play Activity 61 (2)
Legal Restrictions and Related Issues 63 (6)
Questions One Can and Cannot Ask During an 64 (2)
Interview
Checking and Giving References and Employer 66 (3)
Liability
Procedure for Live Role-Play Activity 69 (10)
One-Day Format 70 (3)
Two-Day Format 73 (6)
Video Feedback Procedure (Two-Day Format 79 (2)
Only/Second Day)
For the Second Day Viewing 79 (2)
People Reading: Interviewing for Personality 81 (8)
Fit
Background of People Reading 83 (1)
Identifying Candidates' Primary Motivation 84 (1)
Note Taking 85 (4)
Wrap-Up 89 (2)
References 91 (2)
Candidate Character Role-Play Cards 93 (14)
Transparency Masters 107 (42)
About the Author 149 (2)
How to Use the CD-ROM 151
Introduction to the Workshop ix
Workshop Objectives ix
Interviewing Quiz xi
Cost of Turnover xiii
Interviewing by Objectives and Using the 1 (18)
Master Match Matrix®
Victimization of the Untrained Interviewer 1 (1)
Four Criteria Traditionally Used for 1 (1)
Selection
Investigative Questions 2 (1)
Puzzle Questions Versus Behavioral Questions 2 (3)
Exercise 1: Reworking Puzzle and 3 (2)
Behavioral Questions
The Fifth Criterion: Selection by Objectives 5 (1)
Performance Expectations Worksheet 6 (1)
Competencies Required Worksheet 7 (1)
The Screening Process 8 (1)
The Master Match Matrix® Forms and 8 (11)
Instructions
Exercise 2: Question Generation 16 (3)
Pre-Planning the Interview (Two-Day Format 19 (8)
Only)
Know Your Biases 19 (1)
Know Your Company 20 (1)
Know the Purposes and Pitfalls of the 21 (1)
Interview Process
Know What the Candidate Might Want to Know 22 (1)
How to Guarantee Superior Recruitment 23 (3)
Assistance from HR or an Employment Agency
Job Description Form 26 (1)
Tools for Interviewing 27 (14)
Time Frame 27 (1)
Structured Format 27 (1)
Structuring Statement 28 (1)
Operant Conditioning 28 (1)
Questioning Strategies 28 (1)
Use of Cliches 29 (1)
Body Language Cues 29 (1)
Using Silence 30 (1)
Listening Skills 30 (2)
Opening and Closing the Interview 32 (9)
Exercise 3: Recognizing Types of Questions 33 (1)
Exercise 4: Tools and Techniques 34 (1)
Exercise 5: Reading Body Language 35 (3)
Exercise 6: Listening for Substance 38 (3)
Advanced Questioning Challenges (Two-Day 41 (6)
Format Only)
Getting the Shy Candidate to Speak 41 (1)
Making Questions More Productive 41 (1)
Making the Interview More Conversational 42 (1)
Dumb Questions 42 (1)
Responding to Evasion Tactics 42 (5)
Exercise 7: Rescuing Dumb Questions 43 (2)
Exercise 8: Responding to Evasion 45 (2)
Strategies
Advanced Interviewing Strategies (Two-Day 47 (6)
Format Only)
Resume Analysis 47 (1)
Record Keeping and Related Paperwork 47 (1)
Rapid Screening Technique 48 (1)
Round Robin and Team Interviews 48 (1)
Interviewing by Telephone 48 (1)
Hiring Professionals 49 (4)
Preparation for Role Play 53 (2)
Role-Play Instructions 53 (1)
Master Match Matrix® 54 (1)
Legal Restrictions and Related Issues 55 (8)
Legally Restricted Topics 55 (1)
Questions One Cannot Ask During an Interview 56 (2)
Checking and Giving References 58 (1)
Employer Liability 58 (5)
Exercise 9: Legality Issues 59 (4)
Role-Play Guidelines 63 (2)
Instructions 63 (1)
Questioning Strategy for Role-Play 64 (1)
Activities
People Reading and Personality Fit 65
Analyzing the Work Environment 65 (1)
Background of ``People Reading'' 65 (1)
Three Motivational Types 66
Exercise 10: People Reading 69 (2)
Exercise 11: Wrap-Up 71
Appendices A-1 (1)
Common Errors in Conducting the Interview A-3 (1)
Answers to the Exercises A-7 (1)
Interview Questions Listed by Competency A-27 (1)
Desired
Resources R-1