技術的変化の管理:戦略的パートナーシップのアプローチ<br>Managing Technological Change : A Strategic Partnership Approach

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技術的変化の管理:戦略的パートナーシップのアプローチ
Managing Technological Change : A Strategic Partnership Approach

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  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 146 p.
  • 言語 ENG
  • 商品コード 9780761925644
  • DDC分類 658.514

基本説明

Examines how new workplace technology can improve performance.

Full Description


This book examines how new workplace technology can improve performance - and how it can have the opposite effect when it is not properly planned and introduced with the participation of key stakeholders. It provides an overview and explanation of the steps involved in technology planning, acquisition, development, implementation, and assessment. The theoretical underpinnings of each of these steps - systems theory; concurrent engineering; industrial relations theory - are discussed. The methods for assessing an organization's needs and readiness for technological change are explored as are ways of identifying and eliminating organizational barriers to technological change, such as organizational culture, poor labour relations, and employee feelings of disenfranchisement. The final chapter addresses the necessity for ongoing evaluation and monitoring to ensure that the technological change continues to meet organizational, business and performance objectives. This textbook is designed for graduate students and academics in industrial and organizational psychology, industrial relations, professional degree programs (public administration), and executives in management training programs.

Table of Contents

Preface                                            ix
Acknowledgments xiii
Technology's Perils and Promise: The Need for 1 (18)
Technology Management
Technological Change: Four Real-Life 2 (9)
Scenarios
Learning Elementary School 2 (1)
Community Police 3 (1)
The Brownvale Story 4 (1)
The Technological Change 5 (1)
Technology Decision Making 5 (1)
Impact on Job Content 6 (1)
Job Training 6 (1)
Implementation and Outcomes 7 (1)
The Amcar Corporation 8 (1)
Plant-Level Labor-Management Cooperation 9 (1)
Employee Input in Product Design 9 (1)
Performance Outcomes 10 (1)
Lessons Learned 11 (3)
The Need for Technology Management 14 (3)
Systems Integration 14 (1)
The Nature of Technology 14 (1)
The Nature of Management 15 (1)
The Value of Technology Management 16 (1)
Summary 17 (2)
Strategic Partnership: A Working Definition 19 (18)
Strategic Technology Planning 20 (7)
Definition and First Steps 20 (1)
Amcar Example 21 (1)
Technology's Strategic Advantage 22 (1)
Strategic Planning Steps 22 (5)
Participation and Partnership 27 (8)
Early Advocates of Participative 28 (1)
Management
Cooperation Versus Partnership 28 (1)
Strategic Partnership Defined 29 (2)
Examples of Strategic Partnerships 31 (1)
CSTEC 31 (1)
WRTP 32 (1)
GIDC 33 (1)
Labor's Interest in Technology 34 (1)
Partnerships
Summary 35 (2)
An Integrative Framework for Technological 37 (18)
Change
Technology Adoption Life Cycle 38 (2)
An Integrative Systems Approach to 40 (1)
Technology Adoption
Systems Theory: An Overview 41 (6)
Sociotechnical Systems Theory 41 (5)
Industrial Relations Theory 46 (1)
Case Study: Professional Paper 47 (4)
Company-Westward Mill
Case Study: Shiny Metal 51 (1)
Summary 52 (3)
Assessing the Need and Readiness for Change 55 (14)
Technology Needs Analysis 56 (7)
Reasons for Acquiring New Technology 56 (1)
Variance Analysis Methodology 56 (3)
Technology Needs Analysis Questions 59 (1)
Shopping for Technology 59 (2)
Cost-Benefit Analysis 61 (1)
Seven-Step Technology Cost-Benefit 62 (1)
Justification Process
Readiness for Change Assessment 63 (1)
Why Measure Change Readiness? 63 (1)
How to Measure Change Readiness 63 (1)
Pragmatic Issues 64 (2)
Inclusive Needs Assessment 66 (1)
Summary 67 (2)
Organizational Barriers to Integrated Change 69 (14)
Identifying Organizational Variables 69 (11)
Macro-Level Organizational Variables 69 (5)
Micro-Level Organizational Variables 74 (3)
What Influences Attitudes Toward New 77 (1)
Technology?
Brownvale Plant Revisited 77 (3)
Overcoming Resistance to Change 80 (1)
Summary 81 (2)
Designing and Implementing Strategic Change 83 (18)
Social Constructivism and Technology Design 84 (1)
Participative Technology Design 84 (7)
Theory and Practice: United States and 84 (1)
Europe
Scandinavia 85 (1)
Germany 86 (1)
United Kingdom 86 (1)
Case Study: From the U.S. Health Care 87 (2)
Industry
The Importance of ``Skilled Know-How'' 89 (1)
Prerequisites to Participatory Design 90 (1)
Technology Implementation Design 91 (7)
Multilevel Team Structure and Function 91 (3)
Case Study: Good Health 94 (4)
Lessons Learned 98 (1)
Summary 98 (3)
Training and Technological Change 101 (18)
Training's Contribution to High-Performance 101 (2)
Workplaces
Training Program Design 103 (6)
Who Will Conduct the Training? 103 (1)
Steps in Training Program Design 104 (1)
Training Needs Assessment and Analysis 105 (2)
Training Design 107 (1)
Program Content Development 107 (1)
Training Delivery 107 (1)
Evaluation and Revision 108 (1)
Long-Range Training Strategy 109 (1)
Successful Training Partnerships 109 (4)
Creating a Learning Organization 113 (3)
Summary 116 (3)
Evaluating and Managing Change for Optimal 119 (12)
Performance
Conducting the Technology Evaluation 119 (4)
Basic Evaluation Questions 119 (2)
Evaluation Measures and Methods 121 (1)
Technology Evaluation in Practice 122 (1)
Ongoing Technology Management 123 (2)
Institutionalizing a Strategic Partnership 125 (3)
Approach to Change
The Strategic Partnership Payoff 127 (1)
Reviewing the Steps of a Strategic 128 (2)
Partnership Approach to Technology
Management
Summary 130 (1)
References 131 (10)
Index 141 (5)
About the Author 146