Compendium of Learning and Development Quizzes (HAR/CDR)

Compendium of Learning and Development Quizzes (HAR/CDR)

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  • 製本 Hardcover:ハードカバー版/ページ数 190 p.
  • 言語 ENG
  • 商品コード 9780566085406
  • DDC分類 658.3124

Full Description


Everyone loves a good quiz and people at work are no exception. The quizzes in Sarah Cook's collection encourage people to share information with one another; reflect on their learning, knowledge and understanding; test their skills and their ability to apply techniques or ideas. There are quizzes about personal skills and attitudes, processes and procedures, even about your workplace or your colleagues. The majority of the quizzes in this book include suggested answers.

Table of Contents

Preface                                            vii
Matrix x-xi
1 Action centred leadership 1 (5)
2 Assertiveness 6 (4)
3 Body language 10 (3)
4 Coaching skills 13 (5)
5 Coaching styles 18 (4)
6 Conflict management 22 (5)
7 Counselling skills 27 (4)
8 Creative problem solving 31 (3)
9 Customer care 34 (3)
10 Delegation 37 (4)
11 Disciplinary and grievance interviews 41 (4)
12 Diversity 45 (4)
13 Emotional intelligence 49 (4)
14 Empowerment 53 (3)
15 Facilitation skills 56 (4)
16 Feedback skills 60 (5)
17 Handling difficult customer situations 65 (4)
18 Health and safety 69 (3)
19 Induction 72 (3)
20 Influencing skills 75 (5)
21 Interviewing poor performers 80 (3)
22 Leadership styles 83 (4)
23 Learning styles 87 (5)
24 Listening skills 92 (4)
25 Managing change 96 (4)
26 Meeting skills 100 (3)
27 Mentoring skills 103 (5)
28 Motivating others 108 (3)
29 Negotiation skills 111 (8)
30 One-to-one training 119 (2)
31 Performance appraisal 121 (5)
32 Performance appraisal - before, during and 126 (5)
after
33 Presentation skills 131 (5)
34 Project management 136 (3)
35 Questioning skills 139 (5)
36 Recruitment and equal opportunities 144 (5)
37 Recruitment interviewing 149 (5)
38 Recruitment and selection 154 (3)
39 SMART objectives 157 (3)
40 Stress management 160 (4)
41 Team work 164 (3)
42 Telephone skills 167 (5)
43 Time management 172 (3)
44 Written communication skills 175