Interpersonal Communication with Infotrac : Everyday Encounters (4 PAP/CDR)

Interpersonal Communication with Infotrac : Everyday Encounters (4 PAP/CDR)

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Table of Contents

Preface                                            xv
Part One The Fabric of Interpersonal
Communication
Introduction 1 (8)
A First Look at Interpersonal Communication 9 (34)
The Interpersonal Imperative 10 (5)
Physical Needs 11 (1)
Safety Needs 11 (1)
Belonging Needs 12 (1)
Communication in Everyday Life: Missing 13 (1)
Socialization
Self-Esteem Needs 13 (1)
Communication in Everyday Life: 14 (1)
Interpersonal Communication on the Job
Self-Actualization Needs 14 (1)
Participating Effectively in a Diverse 15 (2)
Society
Communication in Everyday Life: 16 (1)
Communicating in a Multicultural World
Everyday Application: Communication and 17 (1)
Your Needs
Models of Interpersonal Communication 17 (3)
Linear Models 17 (1)
Interactive Models 18 (1)
Transactional Models 19 (1)
Defining Interpersonal Communication 20 (9)
A Communication Continuum 20 (2)
Everyday Application: Communicating in 22 (1)
Your Relationships
Definition of Interpersonal 22 (1)
Communication
Communication in Everyday Life: Poor 23 (4)
Interpersonal Communication as the
Number One Cause of Divorce
Communication in Everyday Life: Pillow 27 (1)
Talk
Everyday Application: Levels of Meaning 28 (1)
Principles of Interpersonal Communication 29 (6)
We Cannot Not Communicate 29 (1)
Communication Is Irreversible 29 (1)
Interpersonal Communication Involves 30 (1)
Ethical Choices
Meanings Are Constructed in 30 (1)
Interpersonal Communication
Metacommunication Affects Meanings 31 (1)
Interpersonal Communication Develops 32 (1)
and Sustains Relationships
Everyday Application: Improving Your 33 (1)
Metacommunication
Interpersonal Communication Is Not a 34 (1)
Panacea
Interpersonal Communication 34 (1)
Effectiveness Can Be Learned
Guidelines for Interpersonal 35 (8)
Communication Competence
Develop a Range of Skills 35 (1)
Adapt Communication Appropriately 35 (1)
Engage in Dual Perspective 36 (1)
Everyday Application: Developing Dual 37 (1)
Perspective
Monitor Your Communication 38 (1)
Commit to Effective and Ethical 38 (1)
Interpersonal Communication
Everyday Application: Improving 39 (1)
Communication Competence
Chapter Summary 39 (1)
Everyday Connections Online 40 (1)
Key Concepts 40 (1)
For Further Thought & Discussion 41 (1)
Continuing the Conversation 41 (2)
Communication and the Creation of Self 43 (29)
What Is the Self? 44 (18)
The Self Arises in Communication with 44 (1)
Others
Communication in Everyday Life: What Is 45 (2)
the Self?
Everyday Application: Reflecting on 47 (2)
Your Identity Scripts
Communication in Everyday Life: 49 (2)
Attachment Styles and Relationships
with Television Characters
Everyday Application: Reviewing Your 51 (1)
Social Comparisons
Everyday Application: Identifying 52 (1)
Social Values in Media
The Self Is Multidimensional 52 (1)
The Self Is a Process 53 (1)
The Self Internalizes Social 53 (1)
Perspectives
Communication in Everyday Life: The 54 (1)
Role of Fathers in Socializing Children
Everyday Application: Reflecting on 55 (1)
Reflected Appraisals
Communication in Everyday Life: The 56 (1)
Construction of Race
Communication in Everyday Life: 57 (1)
Internalizing Racial Stereotypes
Communication in Everyday Life: Bruce, 58 (1)
Brenda, and David
Communication in Everyday Life: A GLAAD 58 (1)
Self-Concept
Communication in Everyday Life: Caste 59 (1)
Counts
Social Perspectives on the Self Are 59 (2)
Constructed and Variable
Communication in Everyday Life: 61 (1)
Language and Class
Communication in Everyday Life: A 62 (1)
Cross-Cultural Look at Sexual Identity
Guidelines for Improving Self-Concept 62 (10)
Make a Firm Commitment to Change 62 (1)
Everyday Application: Social 63 (1)
Definitions of Masculinity and
Femininity
Gain Knowledge as a Basis for Personal 63 (1)
Change
Communication in Everyday Life: If at 64 (1)
First You Don't Succeed
Set Goals That Are Realistic and Fair 64 (2)
Create a Context That Supports Personal 66 (1)
Change
Everyday Application: Improving Your 67 (1)
Self-Concept
Chapter Summary 68 (1)
Everyday Connections Online 69 (1)
Key Concepts 69 (1)
For Further Thought & Discussion 69 (1)
Continuing the Conversation 70 (2)
Perception and Communication 72 (27)
The Process of Human Perception 73 (9)
Selection 74 (1)
Organization 75 (2)
Everyday Application: Changing 77 (1)
Constructs, Changing Perceptions
Communication in Everyday Life: I'm 78 (1)
Cablinasianl
Interpretation 78 (1)
Communication in Everyday Life: A 79 (1)
Script for Romance
Everyday Application: Sizing Up Others 80 (1)
Communication in Everyday Life Thinking 80 (1)
Your Way to a Good Relationship
Communication in Everyday Life: 81 (1)
Self-Serving Attributions and Sports
Influences on Perception 82 (7)
Physiology 82 (1)
Age 82 (1)
Culture 83 (1)
Everyday Application: Cultural Values 84 (1)
Social Roles 85 (1)
Everyday Application: Exploring 86 (1)
Standpoints
Cognitive Abilities 86 (2)
Everyday Application: Discovering Your 88 (1)
Implicit Personality Theories
Guidelines for Improving Perception and 89 (10)
Communication
Recognize That All Perceptions Are 89 (1)
Partial and Subjective
Avoid Mindreading 90 (1)
Check Perceptions with Others 90 (1)
Everyday Application: Checking 91 (1)
Perceptions
Distinguish Between Facts and Inferences 91 (1)
Everyday Application: Using Tentative 92 (1)
Language
Guard Against the Self-Serving Bias 92 (1)
Guard Against the Fundamental 92 (1)
Attribution Error
Communication in Everyday Life: The 93 (1)
Truth, the Whole Truth, and Nothing but
the Truth
Monitor Labels 93 (1)
Everyday Application: Guarding Against 94 (2)
the Fundamental Attribution Error
Chapter Summary 96 (1)
Everyday Connections Online 96 (1)
Key Concepts 97 (1)
For Further Thought & Discussion 97 (1)
Continuing the Conversation 98 (1)
The World of Words 99 (29)
The Symbolic Nature of Language 100(3)
Language Is Arbitrary 100(1)
Communication in Everyday Life: 101(1)
Technospeak
Language Is Ambiguous 101(1)
Everyday Application: Communicating 102(1)
Clearly
Language Is Abstract 102(1)
Principles of Verbal Communication 103(6)
Language and Culture Reflect Each Other 103(1)
Communication in Everyday Life: Our 103(1)
Multicultural Language
Communication in Everyday Life: The 104(1)
Whorf-Sapir View of Language
Meanings of Language Are Subjective 105(1)
Language Use Is Rule Guided 105(1)
Communication in Everyday Life: Chat 106(1)
Room Etiquette
Everyday Application: Communication 107(1)
Rules
Punctuation Shapes Meaning 108(1)
Everyday Application: Punctuating 108(1)
Interaction
Symbolic Abilities 109(6)
Language Defines 109(1)
Communication in Everyday Life: The 110(1)
First Jewish Candidate for Vice
President
Language Evaluates 110(1)
Communication in Everyday Life: 111(1)
Reappropriating Language
Language Organizes Perceptions 112(1)
Language Allows Hypothetical Thought 113(1)
Language Allows Self-Reflection 114(1)
Speech Communities 115(4)
Communication in Everyday Life: Which 116(1)
Blacks' Black English?
Gender Speech Communities 116(3)
Communication in Everyday Life: What's 119(1)
Cool?
Guidelines for Improving Verbal 119(9)
Communication
Engage in Dual Perspective 119(1)
Communication in Everyday Life: Missing 120(1)
the Boat
Own Your Feelings and Thoughts 120(1)
Respect What Others Say About Their 121(1)
Feelings and Thoughts
Everyday Application: Using / Language 122(1)
Strive for Accuracy and Clarity 122(1)
Communication in Everyday Life: 123(1)
Respecting Others' Experiences
Everyday Application: Using Concrete 124(1)
Language
Chapter Summary 124(1)
Everyday Connections Online 125(1)
Key Concepts 125(1)
For Further Thought & Discussion 126(1)
Continuing the Conversation 126(2)
The World Beyond Words 128(26)
Defining Nonverbal Communication 129(3)
Similarities Between Verbal and 130(1)
Nonverbal Communication
Differences Between Verbal and 131(1)
Nonverbal Communication
Principles of Nonverbal Communication 132(4)
Nonverbal Communication May Supplement 132(1)
or Replace Verbal Communication
Nonverbal Communication May Regulate 132(1)
Interaction
Nonverbal Communication Often 132(2)
Establishes Relationship-Level Meanings
Nonverbal Communication Reflects and 134(1)
Expresses Cultural Values
Communication in Everyday Life: ``I'll 135(1)
Move When I'm Ready and Not Before!''
Communication in Everyday Life: 136(1)
Multitasking Time
Types of Nonverbal Communication 136(12)
Kinesics 136(1)
Communication in Everyday Life: How to 137(1)
Discourage Assault
Everyday Application: Communicating 138(1)
Closeness
Haptics 138(1)
Physical Appearance 139(1)
Communication in Everyday Life: Beauty 140(1)
for Sale
Artifacts 140(1)
Communication in Everyday Life: Help 141(1)
with Eating Disorders
Communication in Everyday Life: 141(1)
Identity Symbols
Everyday Application: Artifacts and 142(1)
Identity
Environmental Factors 142(1)
Proxemics and Personal Space 143(1)
Communication in Everyday Life: Kwanzaa 144(1)
Communication in Everyday Life: 145(1)
Environmental Racism
Everyday Application: What Does Your 145(1)
Space Say?
Chronemics 145(1)
Communication in Everyday Life: 146(1)
Cultural Differences in Workplace
Nonverbal Communication
Paralanguage 146(1)
Communication in Everyday Life: The 147(1)
Time Bind
Silence 147(1)
Everyday Application: Paralinguistic 148(1)
Cues
Guidelines for Improving Nonverbal 148(6)
Communication
Monitor Your Nonverbal Communication 148(1)
Be Tentative When Interpreting Others' 149(1)
Nonverbal Communication
Everyday Application: Using / Language 149(2)
About Nonverbal Behaviors
Chapter Summary 151(1)
Everyday Connections Online 151(1)
Key Concepts 152(1)
For Further Thought & Discussion 152(1)
Continuing the Conversation 152(2)
Mindful Listening 154(27)
The Listening Process 156(5)
Communication in Everyday Life: Signing 157(1)
as a Foreign Language
Being Mindful 157(1)
Physically Receiving Messages 157(1)
Everyday Application: Being Mindful 158(1)
Selecting and Organizing Material 159(1)
Communication in Everyday Life: Hard 159(1)
Times for Listening
Interpreting Communication 160(1)
Responding 160(1)
Everyday Application: Responsive 161(1)
Listening
Remembering 161(1)
Obstacles to Effective Listening 161(6)
External Obstacles 161(1)
Communication in Everyday Life: 162(1)
Technological Overload
Internal Obstacles 163(2)
Communication in Everyday Life: 165(2)
Listening in a World Dominated by Sight
Forms of Nonlistening 167(4)
Pseudolistening 167(1)
Monopolizing 167(2)
Selective Listening 169(1)
Defensive Listening 169(1)
Ambushing 170(1)
Literal Listening 170(1)
Everyday Application: Identifying Your 171(1)
Ineffective Listening
Adapting Listening to Communication Goals 171(5)
Listening for Pleasure 171(1)
Listening for Information 171(2)
Everyday Application: Improving Your 173(1)
Retention
Listening to Support Others 173(1)
Everyday Application: Learning to 174(1)
Paraphrase
Everyday Application: Using Minimal 175(1)
Encouragers
Guidelines for Effective Listening 176(5)
Be Mindful 176(1)
Adapt Listening Appropriately 176(1)
Listen Actively 177(1)
Communication in Everyday Life: More on 177(1)
Developing Listening Skills
Chapter Summary 177(1)
Everyday Connections Online 178(1)
Key Concepts 178(1)
For Further Thought & Discussion 179(1)
Continuing the Conversation 179(2)
Part Two Weaving Communication into
Relationships
Emotions and Communication 181(29)
Emotional Intelligence 183(2)
Communication in Everyday Life: 183(1)
Chelsey's Smile
Everyday Application: What's Your EQ? 184(1)
The Nature of Emotions 185(10)
Definition of Emotions 185(4)
Communication in Everyday Life: The 189(1)
Social Shaping of Grief
Communication in Everyday Life: 190(1)
Cultural Codes for Anger
Everyday Application: Identifying 191(2)
Feeling Rules
Everyday Application: Religions and 193(1)
Feeling Rules
Communication in Everyday Life: The 193(1)
Gift of Fear
The Impact of Different Views of 194(1)
Emotions
Communication in Everyday Life: 194(1)
Managing Anger
Obstacles to Effective Communication of 195(6)
Emotions
Reasons We May Not Express Emotions 195(3)
Communication in Everyday Life: 198(1)
Emotional Intelligence on the Job
Ineffective Expression of Emotions 198(1)
Everyday Application: Enlarging Your 199(2)
Emotional Vocabulary
Everyday Application: Avoiding 201(1)
Counterfeit Emotional Language
Guidelines for Communicating Emotions 201(9)
Effectively
Identify Your Emotions 201(1)
Choose How to Communicate Your Emotions 201(2)
Communication in Everyday Life: Virtual 203(1)
Emotions
Own Your Feelings 203(1)
Monitor Your Self-Talk 203(1)
Adopt a Rational-Emotive Approach to 204(1)
Feelings
Communication in Everyday Life: Talking 204(1)
Yourself Into--or Out of--a Job
Communication in Everyday Life: Albert 205(1)
Ellis in Action
Respond Sensitively When Others 205(1)
Communicate Emotions
Chapter Summary 206(1)
Everyday Connections Online 207(1)
Key Concepts 207(1)
For Further Thought & Discussion 207(1)
Continuing the Conversation 208(2)
Communication Climate: The Foundation of 210(28)
Personal Relationships
Elements of Satisfying Personal 211(8)
Relationships
Investment 212(1)
Everyday Application: Your Investment 212(1)
in Relationships
Commitment 213(1)
Communication in Everyday Life: What 213(1)
Keeps Relationships Together?
Trust 213(2)
Communication in Everyday Life: 215(1)
Dialogue and Doing: Alternate Paths to
Closeness
Comfort with Relational Dialectics 216(2)
Everyday Application: Applying 218(1)
Relational Dialectics
Confirming and Disconfirming Climates 219(9)
Communication in Everyday Life: Getting 220(1)
to Know Martin Buber
Levels of Confirmation and 220(1)
Disconfirmation
Communication in Everyday Life: 221(1)
Guidelines for Communicating with
People with Disabilities
Everyday Application: Analyzing Your 222(1)
Relationships
Defensive and Supportive Climates 222(2)
Everyday Application: Using Descriptive 224(3)
Language
Everyday Application: Assessing 227(1)
Communication Climate
Guidelines for Creating and Sustaining 228(10)
Healthy Climates
Actively Use Communication to Shape 228(1)
Climates
Accept and Confirm Others 228(1)
Affirm and Assert Yourself 229(1)
Everyday Application: Communicating 230(1)
Assertively
Self-Disclose When Appropriate 230(2)
Respect Diversity in Relationships 232(1)
Respond to Others' Criticism 232(2)
Constructively
Chapter Summary 234(1)
Everyday Connections Online 235(1)
Key Concepts 235(1)
For Further Thought & Discussion 235(1)
Continuing the Conversation 236(2)
Managing Conflict in Relationships 238(30)
Defining Interpersonal Conflict 241(1)
Expressed Disagreement 241(1)
Interdependence 241(1)
Felt Need to Resolve 241(1)
Principles of Conflict 242(6)
Conflict Is a Natural Process in All 242(1)
Relationships
Conflict May Be Overt or Covert 242(1)
Everyday Application: Understanding 243(1)
Your Conflict Script
Everyday Application: Identifying Games 244(1)
in Your Communication
Conflict Behaviors and Meanings Are 245(1)
Shaped by Social Locations
Conflict Can Be Managed Well or Poorly 246(1)
Conflict Can Be Good for Individuals 247(1)
and Relationships
Orientations to Conflict 248(3)
Lose-Lose 248(1)
Win-Lose 249(1)
Communication in Everyday Life: 249(1)
Japanese and American Styles of
Negotiation
Win-Win 250(1)
Everyday Application: Identifying Your 250(1)
Conflict Orientations
Responses to Conflict 251(2)
Exit Response 251(1)
Neglect Response 252(1)
Loyalty Response 252(1)
Voice Response 252(1)
Everyday Application: Enlarging Your 253(1)
Repertoire of Responses to Conflict
Communication Patterns During Conflict 253(7)
Unproductive Conflict Communication 253(3)
Constructive Conflict Communication 256(2)
Conflict Management Skills 258(2)
Guidelines for Effective Communication 260(8)
During Conflict
Focus on the Overall Communication 261(1)
System
Time Conflict Effectively 261(1)
Aim for Win-Win Conflict 262(1)
Honor Yourself, Your Partner, and the 262(1)
Relationship
Show Grace When Appropriate 263(1)
Communication in Everyday Life: The 264(1)
Communication of Forgiveness
Chapter Summary 264(1)
Everyday Connections Online 265(1)
Key Concepts 265(1)
For Further Thought & Discussion 266(1)
Continuing the Conversation 266(2)
Friendships in Our Lives 268(25)
The Nature of Friendship 269(7)
Willingness to Invest 269(1)
Everyday Application: Your Style of 270(1)
Friendship
Emotional Closeness 270(2)
Everyday Application: Appreciating 272(1)
Talking and Doing in Friendships
Acceptance 273(1)
Trust 273(1)
Support 274(2)
The Development and Rules of Friendship 276(4)
The Developmental Course of Friendship 276(2)
Communication in Everyday Life: 278(1)
Maintaining Friendships
Rules of Friendship 279(1)
Communication in Everyday Life: The 279(1)
Rules of Friendship
Pressures on Friendships 280(5)
Internal Tensions 280(1)
Communication in Everyday Life: 281(1)
Friendships Around the World
External Pressures 282(1)
Communication in Everyday Life: Just 283(1)
Friends?
Communication in Everyday Life: 284(1)
Friendships Across the Lifespan
Everyday Application: Maintaining 285(1)
Friendship over Distance
Guidelines for Communication Between 285(8)
Friends
Engage in Dual Perspective 286(1)
Communicate Honestly 286(1)
Everyday Application: Communicating 287(1)
Needs Clearly
Grow from Differences 288(1)
Don't Sweat the Small Stuff 288(1)
Communication in Everyday Life: A 289(1)
Both---And Approach to Relationships
Chapter Summary 289(1)
Everyday Connections Online 290(1)
Key Concepts 290(1)
For Further Thought & Discussion 290(1)
Continuing the Conversation 291(2)
Committed Romantic Relationships 293(34)
Committed Romantic Relationships 294(6)
Cultural Shaping of Romantic Ties 294(1)
Communication in Everyday Life: The 295(1)
Rise of Online Romance
Dimensions of Romantic Relationships 296(1)
Everyday Application: Measuring Love 297(1)
and Commitment
Communication in Everyday Life: The 298(1)
Prototype of Love
Styles of Loving 298(2)
The Development of Romantic Relationships 300(7)
Growth Stages 301(1)
Communication in Everyday Life: 302(1)
E-Crushes
Communication in Everyday Life: 302(1)
Development of Interracial Relationships
Communication in Everyday Life: The 303(1)
Chemistry of Love
Everyday Application: Intimate Talk 304(1)
Navigation 304(1)
Everyday Application: Measuring the 305(1)
Strength of Your Relationship
Deterioration Stages 306(1)
Long-Term Commitments 307(7)
Nonmarital Commitments 307(1)
Marriage 308(2)
Communication in Everyday Life: Marital 310(1)
Types
The Family Life Cycle 311(3)
Challenges to Sustaining Romantic 314(6)
Relationships
Ensuring Equity 314(1)
Communication in Everyday Life: The 315(1)
Second Shift
Negotiating Safer Sex 315(1)
Avoiding Violence and Abuse 316(2)
Managing Long-Distance Romance 318(1)
Communication in Everyday Life: Coping 319(1)
with Geographic Separation
Guidelines for Communication Between 320(7)
Romantic Partners
Show Respect and Consideration 320(1)
Don't Sweat the Small Stuff 320(1)
Communication in Everyday Life: What 321(1)
Makes a Good Marriage?
Make Daily Choices That Enhance Intimacy 321(1)
Communication in Everyday Life: Love as 322(1)
a Package Deal
Chapter Summary 322(1)
Everyday Connections Online 323(1)
Key Concepts 323(1)
For Further Thought & Discussion 323(1)
Continuing the Conversation 324(3)
Epilogue: Continuing the Conversation 327(4)
Glossary 331(6)
References 337(18)
Credits 355(2)
Index 357