Identifies and analyzes the social, political and problematic nature of systems and the use of IT in contemporary society. Considers the growing complexity of IT management issues, the changing profiles and organization of the IS profession and the dominant rise of a user relations problem within modern systems development. Features a detailed, case study of a major systems project--from the early decisions involving desirability and design to launch and initial assessment. Analyzes the shift from a technological-led to a strategic and marketing-led use of IT.
Table of Contents
Organizational Politics and Theories of
The Social Construction of Technology as
Responses to Complexity: Developments in IT
Management and Use.
The IS Specialism: Organisation, Development
Looking into User Relations.
Business Application Software: Masculinity
and the Making of Software.
Building Computer Systems at Pensco: The
Separate Realities: Pensco's Different
The Politics and Pain of Managing Information
Constructing Technology Context at Pensco:
Systems, Staff and Systems Practices.
The Politics of User Relations: The IS