Experience has shown that both managers and students have problems coming to grips with the fundamental issues surrounding Office Information Systems. Tried and tested on MBA and Executive Development programmes, this book takes a timely and careful look at the management issues associated with OIS. This book will fill a gap in the market for both the practitioner and the academic.
Part 1 Fundamental issues in office information systems: what is an office and why automate it?; integration of facilities - separate is not equal; technology as a competitive weapon: the thin cuts both ways; redesigning organizations - the computer as a change agent; societal and organizational consequences of office information systems. Part 2 Operational issues in office information systems: planning for office information systems; needs analysis - why managers need help; implementing and evaluating OIS. Part 3 Developing issues in office information systems: performance monitoring and control; telecommuting; end-user computing. Part 4 Overview and a look ahead: an integrated view of OIS.