企業の誠実性:コンプライアンスを越えて<br>Corporate Integrity : A Toolkit for Managing Beyond Compliance

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企業の誠実性:コンプライアンスを越えて
Corporate Integrity : A Toolkit for Managing Beyond Compliance

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  • 製本 Hardcover:ハードカバー版/ページ数 320 p.
  • 言語 ENG
  • 商品コード 9780470835692
  • DDC分類 658.4

基本説明

Explores how good companies build a culture of integrity.

Full Description


How good companies build a culture of integrity In the present environment of corporate governance brought on by high-profile executive scandals, this book makes a strong case for encouraging business leaders to manage beyond compliance. Achieving the bare minimum of compliance isn't enough. By making corporate responsibility and integrity a strategic priority-rather than something companies are forced to comply with-companies can realize tangible financial returns and benefits. This book provides practical advice, effective tools, and time-tested best practices for approaching corporate integrity strategically and managing an integrity program on a day-to-day basis. There is a growing realization that compliance with the rules is only a minimum standard of performance, and an increasing demand from stakeholders at every level - shareholders, employees, customers along the entire supply chain, consumers, advocacy groups, and the local community at large - for more transparency and accountability from corporations. But most businesses have little experience and few tools to deal with the urgent demand to increase corporate responsibility. Corporate Integrity provides practical tools and proven processes to manage complex integrity dilemmas and support implementation:* Explains how to create a culture of integrity in your organization and how to motivate the appropriate corporate behaviors.* Coverage includes: How to assess and measure integrity; how to align corporate integrity commitments and actions; how to design and implement dependable and strategic corporate accountability systems and processes; how to develop corporate integrity standards and report on them, and much more.* Includes a wealth of practical business tools and best practices that readers can apply to improve the level of corporate integrity in their own company.* Features three detailed case studies and numerous other examples that illustrate corporate integrity dilemmas and solutions in action.* Shows how managing corporate responsibility strategically and proactively can go beyond a mere public relations exercise to foster a corporate "win" in the court of popular opinion and in the marketplace.* Bridges the gaps between corporations, governments, employees, interest groups, and consumers.* Offers tools and solutions that apply to both for-profit corporations and non-profit organizations.

Table of Contents

Preface                                            xix
Acknowledgments xxvii
Introduction
PART 1: NEW FRONTIERS IN MANAGING CORPORATE 5 (138)
INTEGRITY
New Frontiers in Managing Corporate 7 (18)
Integrity
What Does Integrity Mean? 7 (1)
Where Are We? How Did We Get Here? Where 8 (2)
Are We Going?
Where Are We? 8 (1)
How Did We Get Here? 9 (1)
Where Are We Going? 10 (1)
Managing to Compliance 10 (1)
Managing Business Integrity Beyond 11 (1)
Compliance
What Motivates Compliance and Beyond 12 (1)
Compliance Management?
The Business Case for Beyond Compliance 13 (6)
Management of Corporate Integrity
Proactive Management or Reactive Tactics? 19 (1)
The Downside to Reactive Responses 19 (2)
The Upside to Proactive Strategies 21 (1)
Managing New Frontiers in Corporate 21 (2)
Integrity
Business Tools to Navigate the New 23 (2)
Management Frontiers
Frontier 1: Understanding Perspectives 25 (12)
Related to Integrity and Corporations
Business Integrity: An Inside Look 26 (1)
Business Integrity Guidelines Are Not a 27 (1)
Recent Phenomenon
The Integrity Ladder 27 (7)
The Critical Link Between Corporate 34 (1)
Integrity and Accountability
Little Protection Behind the Corporate 34 (1)
Veil
There Is a Need to Talk about Corporate 35 (2)
Motivation
Frontier 2: Clarifying the Roles and 37 (28)
Responsibilities of Corporations
Conflicting Perspectives on Corporate 38 (2)
Roles
Polarization of Opinion on the Role of 40 (1)
Corporations
Boundary Questions 41 (1)
Integrity Dilemmas 42 (1)
Dilemma: Corporate Conflict of Interest 43 (1)
Dilemma: Balancing Stakeholder 44 (2)
Expectations
Dilemma: Operating in Legal Vacuums 46 (2)
Dilemma: Allocation and Sharing of 48 (1)
Benefits of Investment
Dilemma: Dual Standards 49 (2)
Dilemma: Corporate Complicity 51 (3)
Navigating Frontier 2 54 (1)
Defining Corporate Roles Beyond Compliance 54 (2)
Business Tools: Stakeholder Grid and 56 (2)
Impact Assessment Tool
Focus on Community Stakeholders 58 (7)
Frontier 3: Aligning Corporate Integrity 65 (22)
Values, Commitments, and Action within
Individual Corporations
The Integrity Grid 66 (3)
The Weakest Link 69 (1)
Motivation for Valuing Business Integrity 70 (2)
Creating the Measuring Stick 72 (2)
Corporate Culture: Process or Rules? 74 (1)
Depth and Breadth of Corporate Engagement 75 (3)
Layers of Corporate Talk on Integrity 78 (1)
Corporate Walk Rests on Corporate Vision 79 (2)
Steps to Proceed with Documentation of 81 (3)
Corporate Commitments on Business
Integrity
Managing Alignment between Integrity 84 (3)
Commitments and Practices
Leadership 84 (1)
Education, Training, and Awareness 85 (1)
Raising
Critical Need for Accountability 86 (1)
Frontier 4: Explaining Differences Between 87 (38)
Corporations Regarding Integrity Values,
Commitment, and Action
What Are the Motivators? 87 (2)
Where Are We? Where Do We Want to Go? How 89 (12)
Do We Get There?
Where Are We? 92 (4)
Where Do We Want to Go? 96 (1)
How Do We Get There? 97 (4)
Business Tools 101 (13)
Permeation of Change Model 101 (5)
Adapted Best Practices Tool 106 (3)
Benchmarking Practice 109 (1)
Community Investment Strategy Tool 110 (4)
Regulatory and Contractual Commitments to 114 (1)
Communities
Voluntary Commitments to Community 115 (3)
Investment
Philanthropic Investments 118 (1)
Understanding Community Stakeholders 118 (3)
Succession of Business Integrity Vision 121 (1)
Raising the Floor on Business Integrity 122 (3)
Frontier 5: Evaluating a Corporation's 125 (18)
Accountability for Business Integrity and
Measuring Integrity Differences Between
Corporations
Business Integrity Accountability Cycle 126 (14)
Corporate Management Systems 126 (7)
Functional Accountability 133 (2)
Performance Measurement and Monitoring 135 (3)
Systems
Verification Systems 138 (1)
Independent Verification 139 (1)
Benchmarking 140 (1)
Reporting Systems 140 (3)
PART 2: PROCESS FOR MANAGING CORPORATE 143 (124)
INTEGRITY AND SCENARIO APPLICATIONS
Process for Proactive Management of 145 (7)
Corporate Integrity
Proactive Management or Reactive Tactics 145 (1)
Embedding Business Integrity Practices 146 (1)
through Scenario Training
Framework to Apply Business Tools: 147 (3)
Evaluation and Decision-Making Framework
for Managing Business Integrity
Community Participation Dilemmas 150 (2)
Scenario A: Applying Business Integrity 152 (39)
Tools to a Business Development Opportunity
for a European-based Investor in Vietnam,
an Emerging Market Economy
Corporate Background 153 (1)
Evaluation and Decision-Making Framework 154 (1)
for Managing Business Integrity
Navigating Frontier 1 in Corporate 154 (1)
Integrity: Understanding Perspectives
Related to the Integrity of Corporations
Phase 1A: Assessing Integrity Commitments 154 (3)
and Actions (Historical) of Individual
Departments within ABC Corporation
Phase 1B: Plotting ABC Corporation's 157 (3)
Departments on the Integrity Ladder
Navigating Frontier 2: Defining the 160 (1)
Proper Role of Corporations
Phase 2A: Applying the Stakeholder Grid 160 (3)
and Impact Assessment Tool
Phase 2B: Anticipating Stakeholders' 163 (3)
Expectations of ABC Corporation and
Potential Dilemmas Arising from Project
Impacts and Stakeholders' Expectations
Potential Dilemma A-1: Differing 163 (1)
Perspectives on ABC Corporation's Role
in Advocating for Transparent Business
Practices and Enforcement of Laws in
Vietnam
Potential Dilemma A-2: Different 164 (1)
Perspectives on the Role of ABC
Corporation in Supply Chain Issues
Potential Dilemma A-3: Different 165 (1)
Stakeholder Perspectives on the Role of
ABC Corporation in Building Local
Capacity and Balancing Stakeholder
Expectations
Phase 2C: Creating Opportunity for 166 (2)
Innovation with Multidepartment
Brainstorming to Identify Feasible
Alternatives
Multidisciplinary TaskForce Analysis of 166 (1)
Potential Dilemma A-1: The Role of ABC
Corporation in Advocating Transparent
Business Practices and Enforcement of
Laws in Vietnam
Multidisciplinary Task Force Analysis 167 (1)
of Potential Dilemma A-2: Define ABC
Corporation's Response to Supply Chain
Issues
Multidisciplinary Task Force Analysis 168 (1)
of Potential Dilemma A-3: How Will the
Company Reconcile Competing
Expectations for Local Benefits?
Navigating Frontier 3: Aligning Corporate 168 (1)
Integrity Values, Talk, and Walk
Phase 3A: Identifying ABC Corporation's 169 (1)
Corporate Commitments to Business
Integrity That May Be Relevant to the
Three Identified Integrity Dilemmas
Phase 3B: Plotting the Departmental 170 (3)
Integrity Talk and Corporate Integrity
Talk on the Integrity Ladder
Phase 3C: Plotting Departmental Integrity 173 (8)
Commitments, Departmental Integrity
Actions, and Corporate Integrity
Commitments on Integrity Grid
First Plotting on Integrity Grid: 173 (4)
Departmental Commitments and
Departmental Actions before Stakeholder
Grid and Impact Assessment Process
Second Plotting on Integrity Grid: 177 (4)
Departmental Commitments and
Departmental Actions after Stakeholder
Grid and Impact Assessment Process
Navigating Frontier 4: Understanding 181 (6)
Differences Between Corporations
Regarding Corporate Values, Commitments,
and Action
Stage 1: Identifying Business Integrity 183 (2)
Best Practices
Stage 2: Assessing Best Practices Based 185 (1)
on Risk/Impact and Ease of
Implementation
Stage 3: Selecting Best Practices for 186 (1)
ABC Corporation and Determine
Implementation Strategy
Navigating Frontier 5: Accountability 187 (1)
Phase 5A: Clarifying Accountabilities 187 (1)
with the Business Integrity
Accountability Cycle
Phase 5B: Implementing Responsive 188 (1)
Strategies and Monitoring Outcomes
Phase 5C: Continuous Improvement 189 (1)
Observations for ABC Corporation: Impacts 189 (2)
of Reactive or Proactive Management of
Business Integrity
Scenario B: Application of Business 191 (30)
Integrity Tools to Private Company
Opportunity for a Family Farm Corporation
in Canada, a Developed Market Economy
Corporate Background 191 (1)
Evaluation and Decision-Making Process 192 (1)
for Managing Business Integrity
Navigating Frontier 1 in Corporate 192 (1)
Integrity: Understanding Perspectives
Related to the Integrity of Corporations
Phase 1A: Assessing Integrity Commitments 193 (2)
and Actions of Individual Shareholders of
Family Farm Corporation
Phase 1B: Plotting Family Farm 195 (1)
Corporation's Shareholders on the
Integrity Ladder
Navigating Frontier 2: Defining the 196 (1)
Proper Role of Corporations
Phase 2A: Applying Stakeholder Grid and 197 (2)
Impact Assessment Tool
Phase 2B: Anticipating Stakeholders' 199 (2)
Expectations of Family Farm Corporation
and Potential Dilemmas Arising from
Project Impacts and Stakeholders'
Expectations
Phase 2C: Creating Opportunity for 201 (2)
Innovation: Brainstorming to Identify
Feasible Alternatives
Innovation Outcomes by Shareholders re: 201 (1)
Potential Dilemma B-1
Innovative Outcomes by Shareholders re: 202 (1)
Potential Dilemma B-2
Navigating Frontier 3: Aligning Corporate 203 (1)
Integrity Values, Talk, and Walk
Phase 3A: Identifying Family Farm 204 (1)
Corporation's Corporate Commitments to
Business Integrity That May Be Relevant
to the Two Identified Integrity Dilemmas
Phase 3B: Plotting Shareholder Integrity 204 (1)
Commitments and Corporate Integrity
Commitment on the Integrity Ladder
Phase 3C: Plotting Shareholder Integrity 205 (7)
Commitments and Shareholder Integrity
Actions on the Integrity Grid
First Plotting on Integrity Grid: 206 (2)
Shareholder Commitments and Shareholder
Actions before Stakeholder Grid and
Impact Assessment Process
Second Plotting on the Integrity Grid: 208 (4)
Shareholder Talk and Shareholder Walk
after Stakeholder Grid and Impact
Assessment Process
Navigating Frontier 4: Understanding 212 (1)
Differences between Corporations
Regarding Corporate Values, Commitments,
and Action
Phase 4 in the Evaluation and 213 (4)
Decision-Making Framework for Business
Integrity Management
Stage 1: Identification of Business 214 (2)
Integrity Best Practices
Stage 2: Assessment of Best Practices 216 (1)
Stage 3: Select Best Practices for 217 (1)
Family Farm Corporation and Determine
Implementation Tactics
Navigating Frontier 5 in Business 217 (1)
Integrity: Accountability
Phase 5A: Business Integrity 218 (1)
Accountability Cycle
Phase 5B: Implementing Responsive 219 (1)
Strategy and Monitoring Outcomes
Phase 5C: Continuous Improvement 219 (1)
Observations for Family Farm Corporation: 219 (2)
Impacts of Reactive or Proactive
Management of Business Integrity
Scenario C: Applying Business Integrity 221 (46)
Management Tools to Community Stakeholders
Corporate Background 221 (1)
Evaluation and Decision-Making Process: 222 (2)
Focus on Managing Community Participation
Navigating Frontier 1 in Corporate 224 (1)
Integrity: Understanding Perspectives
Related to the Integrity of Corporations
in Responsiveness to Community
Stakeholders
Phase 1A: Assessing Integrity Commitments 224 (4)
and Actions (Historical) of Individual
Departments within DEF Corporation
Phase 1B: Plotting DEF Corporation's 228 (3)
Departments on the Integrity Ladder
Navigating Frontier 2: Defining the 231 (1)
Proper Role of Corporations in Relation
to Community Stakeholders
Phase 2A: Applying the Stakeholder Grid 231 (4)
and Impact Assessment Tool to Key
Community Stakeholders in the Gas
Development Project and Assessing
Potential Stakeholder Impacts
Phase 2B: Anticipating Stakeholders' 235 (2)
Expectations of the Corporation, and
Identifying Potential Integrity Dilemmas
Arising from Project Impacts and
Expectations of Community Stakeholders
Phase 2C: Creating Opportunity for 237 (3)
Innovation with Multidisciplinary
Brainstorming to Identify Feasible
Options to Manage Dilemmas
Navigating Frontier 3: Aligning Corporate 240 (1)
Integrity Values, Talk, and Walk in
Relation to Community Participation
Phase 3A: Identifying DEF Corporation's 241 (1)
Commitments to Community Participation
Phase 3B: Plotting 241 (2)
Departmental/Divisional Commitments to
Community Participation and Corporate
Commitments to Community Participation on
the Integrity Ladder
Phase 3C: Applying the Integrity Grid 243 (8)
First Plotting on Integrity Grid: 244 (3)
Department Commitments and Department
Actions before the Stakeholder Grid and
Impact Assessment Process
Second Plotting on Integrity Grid: 247 (4)
Department Commitments and Department
Actions after the Stakeholder Grid and
Impact Assessment Process
Navigating Frontier 4: Understanding 251 (1)
Differences between Corporations
Regarding Corporate Values, Commitments,
and Action on Community Participation
Phase 4A: Applying the Community 252 (3)
Investment Strategy Tool
Phase 4B: Applying the Permeation of 255 (1)
Change Model
Phase 4C: Applying the Adapted Best 256 (4)
Practices Tool
Stage 1: Identifying Business Integrity 256 (3)
Best Practices in Relation to Community
Stage 2: Assessing Best Practices Based 259 (1)
on Risk/Impact and Ease of
Implementation
Stage 3: Selecting Best Practices for 259 (1)
DEF Corporation and Determining
Implementation Tactics
Phase 4D: Benchmarking Practices 260 (1)
Navigating Frontier 5: Accountability for 261 (1)
Community Participation
Phase 5A: Clarifying Accountabilities 261 (2)
with the Business Integrity
Accountability Cycle
Phase 5B: Implementing Responsive 263 (1)
Strategy for Community Participation
Phase 5C: Developing Continuous 263 (4)
Improvement
Observations for DEF Corporation: 263 (4)
Impacts of Reactive or Proactive
Management of Business Integrity
PART 3: THE ROAD AHEAD FOR CORPORATE INTEGRITY 267 (24)
The Horizon: The Finish Line Is Still Moving 269 (22)
The Incentive: Carrots or Sticks? 269 (2)
The Stick as Motivator 271 (4)
Corporate Watchdog Culture 271 (1)
Regulating Corporate Behaviors 271 (1)
Stakeholder Wrath 271 (4)
The Carrot as Motivator 275 (5)
Corporate Recognition and Reward 276 (1)
Strategies
Regulatory Incentives 276 (1)
Stakeholder Engagement and Voluntary 277 (3)
Action Models
Evaluating the Benefits of Alliances 280 (1)
Integrity Frontiers 281 (7)
Revenue Allocation: Local Benefit Issues 281 (2)
Debt Forgiveness by Corporations 283 (1)
Allegations of Corporate Complicity in 283 (1)
Human Rights Violations
Corporate Liability for Business 284 (1)
Integrity Commitments
The Long Arm of Corporate Liability 284 (1)
Accountability of Not-for-Profit 285
Organizations
Shareholder Activism 283 (3)
Industry Self-Regulation 286 (1)
Attempts to Integrate Social Impacts 286 (1)
into Project Assessments
Cultural and Regional Context 287 (1)
Managing Integrity Frontiers Beyond 288 (3)
Compliance
Appendix: Business Tools 291 (16)
Integrity Ladder 292 (3)
Stakeholder Grid and Impact Assessment 295 (1)
Tool
Integrity Grid 296 (3)
Permeation of Change Model 299 (1)
Adapted Best Practices Tool 299 (2)
Benchmarking Practices 301 (1)
Community Investment Strategy Tool 302 (2)
Business Integrity Accountability Cycle 304 (1)
Evaluation and Decision-Making Framework 304 (3)
for Managing Business Integrity
Index 307