Reflect & Relate : an Introduction to Interpersonal Communication (2ND)

Reflect & Relate : an Introduction to Interpersonal Communication (2ND)

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  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 433 p.
  • 言語 ENG,ENG
  • 商品コード 9780312489342
  • DDC分類 401

Table of Contents

Preface                                            vii
Introducing Interpersonal Communication 3 (34)
What is Communication? 6 (7)
Defining Communication 6 (1)
Understanding Communication Models 7 (6)
What is Interpersonal Communication? 13 (11)
Defining Interpersonal Communication 13 (2)
Principles of Interpersonal 15 (4)
Communication
Self-Quiz: The Ethics of Interpersonal 19 (1)
Communication
Needs and Goals of Interpersonal 20 (1)
Communication
Research in Interpersonal Communication 21 (3)
Issues in Interpersonal Communication 24 (4)
Culture 24 (1)
Gender and Sexual Orientation 25 (1)
Focus on Culture: Interpersonal 25 (1)
Communication across Cultures
Online Communication 26 (1)
The Dark Side of Interpersonal 27 (1)
Relationships
Self-Quiz: The Dark Side of 27 (1)
Interpersonal Relationships
Learning Interpersonal Communication 28 (4)
Interpersonal Essentials 29 (1)
Interpersonal Skills 29 (1)
Making Relationship Choices: A 30 (2)
Misunderstanding between Friends
Interpersonal Relationships 32 (1)
The Journey Ahead 32 (5)
Chapter Review 34 (3)
Part One. INTERPERSONAL ESSENTIALS
Considering Self 37 (38)
The Components of Self 40 (7)
Self-Awareness 40 (1)
Self-Concept 41 (2)
Self-Esteem 43 (2)
Focus on Culture: How Does the Media 45 (1)
Shape Your Self-Esteem?
Self-Quiz: Test Your Self-Esteem 46 (1)
The Sources of Self 47 (5)
Gender and Self 47 (2)
Family and Self 49 (1)
Culture and Self 50 (2)
Presenting Your Self 52 (8)
Maintaining Your Self 53 (2)
The Importance of Online 55 (1)
Self-Presentation
Presenting the Self Online 56 (2)
Improving Your Online Self-Presentation 58 (2)
The Relational Self 60 (11)
Opening Your Self to Others 60 (3)
Your Hidden and Revealed Self 63 (1)
Disclosing Your Self to Others 64 (3)
Self-Quiz: Test Your Self-Disclosure 67 (1)
Making Relationship Choices: Ethics and 68 (3)
Self-Disclosure
Improving Your Self 71 (4)
Chapter Review 72 (3)
Perceiving Others 75 (38)
Perception as a Process 78 (8)
Selecting Information 78 (1)
Organizing the Information You've 79 (2)
Selected
Interpreting the Information 81 (3)
Experiencing Uncertainty 84 (2)
Influences on Perception 86 (9)
Perception and Culture 86 (2)
Perception and Gender 88 (1)
Focus on Culture: Perceiving Race 89 (2)
Personality 91 (2)
Self-Quiz: What Kind of Personality Do 93 (2)
You Have?
Forming Impressions of Others 95 (8)
Constructing Gestalts 97 (2)
Calculating Algebraic Impressions 99 (1)
Using Stereotypes 100(3)
Improving Your Perceptions of Others 103(5)
Offering Empathy 104(1)
Checking Your Perception 105(1)
Self-Quiz: Test Your Empathy 105(1)
Making Relationship Choices: 106(2)
Reconciling Intimacy and Uncertainty
Practicing Responsible Perception 108(5)
Chapter Review 110(3)
Experiencing and Expressing Emotions 113(36)
The Nature of Emotion 116(6)
Defining Emotion 117(2)
Feelings and Moods 119(1)
Focus on Culture: Happiness across 120(1)
Cultures
Types of Emotions 121(1)
Forces Shaping Emotion 122(5)
Culture 123(2)
Gender 125(1)
Personality 126(1)
Managing Your Emotional Experience and 127(5)
Expression
Self-Quiz: Assessing Your Emotional 128(1)
Intelligence
Managing Your Emotions After They Occur 129(1)
Preventing Emotions 130(1)
Reappraising Your Emotions 131(1)
Emotional Challenges 132(13)
Online Communication and Empathy 132(2)
Deficits
Anger 134(2)
Self-Quiz: Test Your Chronic Hostility 136(1)
Passion 137(2)
Grief 139(3)
Making Relationship Choices: Managing 142(3)
Anger and Providing Support
Living a Happy Emotional Life 145(4)
Chapter Review 146(3)
Part Two. INTERPERSONAL SKILLS
Listening Actively 149(30)
Listening: A Five-Step Process 152(9)
Receiving 152(1)
Attending 153(1)
Understanding 154(1)
Responding 155(3)
Recalling 158(1)
Focus on Culture: When Nobody Will 159(2)
Listen
The Five Functions of Listening 161(3)
Listening to Comprehend 162(1)
Listening to Support 162(1)
Listening to Analyze 163(1)
Listening to Appreciate 163(1)
Self-Quiz: Identify the Right Listening 163(1)
Function
Listening to Discern 164(1)
Adapting Your Listening Purpose 164(1)
Understanding Listening Styles 164(4)
Four Listening Styles 164(1)
Self-Quiz: Discover Your Listening 165(1)
Styles
Gender Differences in Listening Styles 166(1)
Culture and Listening Styles 167(1)
Preventing Ineffective Listening 168(7)
Selective Listening 169(1)
Eavesdropping 169(1)
Pseudo-Listening 170(1)
Aggressive Listening 171(1)
Making Relationship Choices: Listening 172(2)
When You Don't Want to
Narcissistic Listening 174(1)
The Gift of Active Listening 175(4)
Chapter Review 176(3)
Communicating Verbally 179(36)
Characteristics of Verbal Communication 182(6)
Language is Symbolic 182(1)
Language is Governed by Rules 182(1)
Language is Flexible 183(1)
Language is Cultural 184(1)
Self-Quiz: Test Your Knowledge of 185(1)
American Dialects
Language Evolves 186(2)
Functions of Verbal Communication 188(10)
Sharing Meaning 189(2)
Shaping Thought 191(1)
Naming 192(1)
Focus on Culture: Names and Prejudice 193(1)
Performing Actions 194(1)
Crafting Conversations 195(3)
Managing Relationships 198(1)
Cooperative Verbal Communication 198(6)
Understandable Messages 199(2)
Using ``I'' Language 201(1)
Using ``We'' Language 201(1)
Gender and Cooperative Verbal 202(2)
Communication
Culture and Cooperative Verbal 204(1)
Communication
Barriers to Cooperative Verbal 204(6)
Communication
Deception 205(1)
Self-Quiz: Test Your Deception 206(1)
Acceptance
Misunderstanding 207(1)
Making Relationship Choices: Honesty in 208(2)
Verbal Communication
The Power of Verbal Communication 210(5)
Chapter Review 212(3)
Communicating Nonverbally 215(36)
Principles of Nonverbal Communication 218(5)
Nonverbal Communication Uses Multiple 218(1)
Channels
Nonverbal Communication Is More 218(1)
Ambiguous
Nonverbal Communication Has Fewer Rules 219(1)
Nonverbal Communication Has More Meaning 219(1)
Nonverbal Communication Is Influenced 219(1)
by Culture
Nonverbal Communication Is Influenced 220(2)
by Gender
Nonverbal Communication is Liberated 222(1)
through Technology
Nonverbal and Verbal Combine to Create 223(1)
Communication
Nonverbal Communication Codes 223(16)
Communicating through Body Movements 224(4)
Communicating through Voice 228(2)
Communicating through Touch 230(1)
Focus on Culture: Touch and Distance 231(1)
Communicating through Personal Space 232(1)
Communicating through Time 233(2)
Self-Quiz: Are You an M-Time or a 235(1)
P-Time Person?
Communicating through Physical 236(2)
Appearance
Communicating through Objects 238(1)
Communicating through the Environment 239(1)
Functions of Nonverbal Communication 239(7)
Conveying Meanings 240(1)
Expressing Emotion 240(1)
Presenting Self 241(1)
Managing Interactions 241(1)
Defining Relationships 242(1)
Self-Quiz: Test Your Nonverbal 243(1)
Dominance Knowledge
Making Relationship Choices: Dealing 244(2)
with Mixed Messages
Responsibly Managing Your Nonverbal 246(5)
Communication
Chapter Review 248(3)
Developing Interpersonal Competence 251(32)
What is Interpersonal Communication 254(5)
Competence?
Appropriateness 255(1)
Self-Quiz: Test Your Self-Monitoring 256(1)
Effectiveness 257(1)
Ethics 257(2)
Improving Interpersonal Competence 259(4)
Three Kinds of Messages 259(2)
Using Rhetorical Messages 261(1)
Focus on Culture: Competence and Age 261(2)
Improving Your Competence Online 263(4)
Adapting to Online Norms 264(1)
How to Communicate Competently Online 264(3)
Improving Your Intercultural Competence 267(3)
Are You World-Minded? 268(1)
Remember: Check Your Perceptions and 269(1)
Practice Empathy
Preventing Interpersonal Incompetence 270(9)
Self-Quiz: Test Your Intercultural 271(1)
Competence
Communication Apprehension 271(3)
Defensiveness 274(1)
Verbal Aggression 275(1)
Making Relationship Choices: When a 275(4)
Friend Fails You
Taking Control of Competence 279(4)
Chapter Review 280(3)
Managing Conflict and Power 283(36)
Conflict and Interpersonal Communication 286(2)
What is Conflict? 286(1)
Conflict in Relationships 287(1)
Power and Conflict 288(7)
Power's Defining Characteristics 290(1)
Power Currencies 291(1)
Power and Culture 292(1)
Self-Quiz: Are You a High or a Low 293(1)
Power-Distance Person?
Power and Gender 294(1)
Handling Conflict 295(9)
Avoiding Conflict 295(1)
Self-Quiz: How Do You Approach Conflict? 296(1)
Accommodating Conflict 297(1)
Competitively Managing Conflict 297(1)
Focus on Culture: Accommodation and 298(2)
Radical Pacifism
Collaboratively Managing Conflict 300(3)
Barriers to Constructive Conflict 303(1)
Conflict and Violence 303(1)
Conflict Resolutions and Outcomes 304(4)
Short-Term Conflict Resolutions 304(2)
Long-Term Conflict Outcomes 306(1)
Unsolvable Conflicts 307(1)
The Influence of Gender, Culture, and 308(7)
Technology
Conflict and Gender 309(1)
Conflict and Culture 310(2)
Making Relationship Choices: Dealing 312(2)
with Family Conflict
Conflict and Technology 314(1)
The Challenge of Managing Conflict and 315(4)
Power
Chapter Review 316(3)
Part Three. INTERPERSONAL RELATIONSHIP
Relationships with Romantic Partners 319(44)
Defining Romantic Relationships 322(6)
Liking and Loving 322(1)
Different Types of Romantic Love 322(1)
Key Elements of Romantic Love 322(4)
Self-Quiz: Test Your Love Attitudes! 326(2)
Romantic Attraction 328(6)
Proximity 330(1)
Physical Attractiveness 330(1)
Similarity 331(1)
Resources 331(1)
Technology and Romantic Attraction 332(2)
Relationship Development and Deterioration 334(7)
Coming Together 334(3)
Coming Apart 337(4)
Maintaining Romantic Relationships 341(8)
Maintenance Strategies 342(4)
Confronting Relationship Crises 346(2)
Deciding Whether to Maintain 348(1)
The Dark Side of Romantic Relationships 349(10)
Dysfunctional Relationship Beliefs 349(1)
Jealousy 350(1)
Betrayal 351(1)
Self-Quiz: How often Do You Betray 351(3)
Romntic Partners?
Focus on Culture: Infielity 354(1)
Internationally
Dating Violence 355(1)
Making Relationship Choices: Dealing 356(3)
with a Jealous Partner
The Hard Work of Successful Love 359(4)
Chapter Review 360(3)
Relationships with Family and Friends 363(38)
Defining Family 366(7)
Types of Family 368(1)
Communication Patterns in Families 369(3)
Self-Quiz: What Communication Pattern 372(1)
Does Your Family Have?
Maintaining Family Relationships 373(8)
Maintenance Strategies for Families 374(2)
Dealing with Family Tensions 376(1)
Balancing Autonomy and Connection 376(1)
Balancing Openness and Protection 377(1)
Focus on Culture: Autonomy and Class: 378(2)
Helicopter Parents
Sharing Family Stories 380(1)
Defining Friendship 381(8)
The Different Forms of Frindship 383(2)
Gender and Friendships 385(1)
Self-Quiz: What Kind of Friend Are You? 385(3)
Friends with Benefits 388(1)
Maintining Friendship Relationships 389(8)
Maintenance Strategies for Friends 389(2)
Abiding by Friendship Rules 391(1)
Maintaining Long-Distance Friendships 392(2)
Making Relationship Choices: Choosing 394(3)
between Family and Friends
The Primacy of Family and Friends 397(4)
Chapter Review 398(3)
Relationships in the Workplace 401(3)
Defining Workplace Relationships 404(5)
The Culture of the Workplace 405(1)
Networks in the Workplace 406(3)
Supportive and Defensive Organizational 409(4)
Climates
Strategy versus Spontaneity 409(1)
Dogmatism versus Flexibility 409(2)
Control versus Collaboration 411(1)
Evaluation versus Description 412(1)
Detachment versus Empathy 412(1)
Superiority versus Equality 412(1)
Creating a Supportive Climate 412(1)
Peer Relationships 413(5)
Types of Peer Relationships 414(1)
Maintaining Peer Relationships 415(2)
Self-Quiz: Test Your Maintenance of 417(1)
Peer Relationships
Mixed-Status Relationships 418(13)
Managing Up 419(1)
Communicating with Subordinates 420(2)
Focus on Culture: The Model Minority 422(3)
Myth
Maintaining Mixed-Status Relationships 425(1)
Workplace Abuse 426(1)
Sexuual Harassment 426(1)
Self-Quiz: Test Your Perception of 427(1)
Sexual Harassment
Making Relationship Choices: Dealing 428(3)
with Workplace Abuse
Workplace Relationships and Human 431(1)
Happiness
Chapter Review 432
Glossary 1 (1)
References 1 (1)
Credits 1 (1)
Name Index 1 (8)
Subject Index 9