Ask! : The Revolutionary New Guide for Getting Total Customer Satisfaction

Ask! : The Revolutionary New Guide for Getting Total Customer Satisfaction

  • ただいまウェブストアではご注文を受け付けておりません。 ⇒古書を探す
  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 240 p.
  • 言語 ENG
  • 商品コード 9780312283889
  • DDC分類 658.812

Table of Contents

Acknowledgments                                    xi
If You Don't Ask, The Answer is Always No 1 (9)
Asking---The Hows and Whys 10 (7)
In the Beginning 10 (2)
The Times They Are A-changin' 12 (4)
Web Site 16 (1)
Finding Help Within the System 17 (19)
A Sticky Wicker 20 (2)
Can You Repair It for Me Wholesale? 22 (2)
It's Not Us, It's You 24 (4)
The Customer Isn't Always Wrong 28 (8)
Starting Out Easy 36 (18)
Yours for the Asking 37 (6)
Timing Is Everything 43 (2)
Discount, Sr. 45 (2)
Nights Inn 47 (3)
It's Good to Have Friends in Low Places 50 (2)
Discounts for Some 52 (2)
Getting Over Your Shame of Returns, Or, Many 54 (25)
Happy Returns
Returning Goods 57 (2)
Sweat the Small Stuff 59 (4)
Painless Return 63 (2)
Damaged Goods 65 (1)
The Law of Returns 66 (4)
Dirty Dishes Come Clean 70 (2)
Come Again? 72 (2)
Beware of Unadvertised Store Policies 74 (3)
Walk in My Shoes 77 (2)
Returning Services 79 (22)
A Night at the Movies, or, That's 80 (2)
Entertainment
It's Greek to Me 82 (4)
A Piece of Cake 86 (2)
A Tall Fish Tale, or, Be Careful, You May 88 (3)
Get What You Ask For
Is Everything Okay? 91 (2)
A Good Night's Sleep 93 (3)
A Definite ``No'' 96 (5)
Asking Service People for Help 101(23)
Less Is More 102(2)
Service with a Smile 104(3)
It's News to Me 107(2)
Half-Asked 109(2)
The Friendly Skies 111(2)
The Infrequent-Flier's Frequent-Flier Miles 113(5)
Asking for Trouble 118(3)
Enough to Drive You Crazy 121(3)
Finding Opportunities for Asking in 124(9)
Unexpected Places
Elopement, Sr. 125(1)
Discontinued or Obsolete 126(2)
Waive for Me 128(2)
Quickies:
Change of Address
Compliments, Compliments
You Rub My Back, I'll Rub Yours 130(3)
Asking For Warrantees to Work 133(9)
Whose Lifetime Is It Anyway? 134(2)
Those Mysterious Noises Again 136(2)
Business as Unusual 138(4)
Getting Compensation from Companies 142(21)
A Little Extra Protein? 143(4)
Don't Settle for Less 147(2)
Time is Money 149(5)
Sail Away 154(4)
Expiration Date 158(5)
Asking to be Treated Fairly 163(22)
Pst, Have I Got a Deal for You 164(1)
Buy Now, Save Later 165(2)
A Moving Experience 167(3)
You be the Judge 170(2)
You Can't Bank On It 172(3)
Another Scary Bank Story 175(1)
Promises, Promises 176(2)
Reversal of Fortune 178(7)
Asking for the Information You Need 185(10)
Location, Location, Location 186(4)
Rent and Repent 190(5)
Doing Graduate Work 195(25)
You Wouldn't Dare, or, Some Nerve 196(2)
Dismemberment 198(2)
To Cell or Not to Cell 200(2)
Pay in Advance 202(2)
Museum Manque 204(1)
The Play's the Thing 205(1)
Ignore the Fine Print 206(2)
Would You Please Hold? 208(5)
A Tale of Two Ralphs 213(7)
Navigating Your Way to Good Health Care 220(9)
Patients' Wrongs 221(8)
Conclusion 229(2)
Appendices 231(6)
Annoying Business Practices 231(2)
What's Worked for Me 233(2)
The Principles of Ask! 235(2)
Notes 237