Techniques and Guidelines for Social Work Practice -- Hardback (6 Rev ed)

Techniques and Guidelines for Social Work Practice -- Hardback (6 Rev ed)

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Table of Contents

Preface                                            xv
PART I Social Work and the Social Worker 1 (52)
The Domain of the Social Work Profession 3 (14)
The Social Work Domain 4 (7)
Social Work's Purpose 4 (5)
Social Work's Focus 9 (1)
Social Work's Scope 10 (1)
Social Work's Sanction 11 (1)
An Overview of Social Work Practice 11 (4)
Conclusion 15 (1)
Selected Bibliography 16 (1)
Merging Person with Profession 17 (20)
Selecting Social Work as a Career 17 (4)
Social Work as a Life Companion 18 (1)
The School-to-Job Transition 18 (1)
Earning a Living as a Social Worker 19 (2)
Establishing Oneself as a Social Worker 21 (5)
Acquiring a Reputation 21 (1)
Conflict over Agency Policy 22 (1)
Promoting Social Justice 23 (2)
Political Involvement 25 (1)
The Interplay of One's Personal and 26 (3)
Professional Lives
Being Changed by Clients 27 (1)
Personal Responses to Clients in Need 27 (1)
The Social Worker's Family 28 (1)
A Fitness Program for the Social Worker 29 (5)
Friendships and Community 29 (1)
Self-Worth and Self-Image 30 (1)
Physical and Emotional Well-Being 30 (1)
Intellectual Growth 31 (1)
Religion and Spirituality 32 (2)
Aritistic Expression 34 (1)
Having Fun in Social Work 34 (1)
Conclusion 35 (1)
Selected Bibliography 36 (1)
Merging the Person's Art with the 37 (16)
Profession's Science
The Social Worker as Artist 37 (7)
Compassion and Courage 38 (1)
Professional Relationship 38 (2)
Creativity 40 (1)
Hopefulness and Energy 41 (1)
Judgment 41 (1)
Personal Values 42 (2)
Professional Style 44 (1)
The Social Worker as Scientist 44 (8)
Knowledge of Social Phenomena 46 (1)
Knowledge of Social Conditions and Social 47 (1)
Problems
Knowledge of the Social Work Profession 48 (1)
Knowledge of Social Work Practice 49 (3)
Conclusion 52 (1)
Selected Bibliography 52 (1)
PART II The Building Blocks of Social Work 53 (80)
Practice
The Roles and Functions Performed by Social 55 (13)
Workers
Defining Professional Roles 55 (12)
The Social Worker as Broker 56 (1)
The Social Worker as Advocate 57 (1)
The Social Worker as Teacher 58 (1)
The Social Worker as Counselor/Clinician 59 (1)
The Social Worker as Case Manager 60 (2)
The Social Worker as Workload Manager 62 (1)
The Social Worker as Staff Developer 63 (1)
The Social Worker as Administrator 64 (1)
The Social Worker as Social Change Agent 65 (1)
The Social Worker as Professional 66 (1)
Conclusion 67 (1)
Selected Bibliography 67 (1)
Guiding Principles for Social Workers 68 (14)
Principles Focused on the Social Worker as 68 (4)
a Professional Person
The Social Worker Should Practice Social 68 (1)
Work
The Social Worker Should Engage in 69 (1)
Conscious Use of Self
The Social Worker Should Maintain 70 (1)
Professional Objectivity
The Social Worker Should Respect Human 70 (1)
Diversity
The Social Worker Should Challenge Social 71 (1)
Injustices
The Social Worker Should Seek to Enhance 71 (1)
Professional Competence
Principles That Guide Practice Activities 72 (9)
The Social Worker Should Do No Harm 72 (1)
The Social Worker Should Engage in 72 (1)
Knowledge-Guided Practice
The Social Worker Should Engage in 73 (1)
Value-Guided and Ethical Practice
The Social Worker Should Be Concerned 73 (1)
with the Whole Person
The Social Worker Should Serve the Most 74 (1)
Vulnerable Members of Society
The Social Worker Should Treat the Client 74 (1)
with Dignity
The Social Worker Should Individualize 75 (1)
the Client
The Social Worker Should Consider Clients 75 (1)
Experts on Their Own Lives
The Social Worker Should Lend Vision to 76 (1)
the Client
The Social Worker Should Build on Client 76 (1)
Strengths
The Social Worker Should Maximize Client 77 (1)
Participation
The Social Worker Should Maximize Client 77 (1)
Self-Determination
The Social Worker Should Help the Client 78 (1)
Learn Self-Directed Problem-Solving Skills
The Social Worker Should Maximize Client 78 (1)
Empowerment
The Social Worker Should Protect Client 79 (1)
Confidentiality
The Social Worker Should Adhere to the 79 (1)
Philosophy of Normalization
The Social Worker Should Continuously 80 (1)
Evaluate the Progress of the Change
Process
The Social Worker Should Be Accountable 80 (1)
to Clients, Agency, Community, and the
Social Work Profession
Conclusion 81 (1)
Selected Bibliography 81 (1)
Practice Frameworks for Social Work 82 (37)
Requirements of a Practice Framework 82 (1)
Guidelines for Selecting a Practice 83 (3)
Framework
Selected Practice Frameworks 86 (32)
Selected Practice Perspectives 86 (1)
The Generalist Perspective 86 (3)
The General Systems Perspective 89 (2)
The Ecosystems Perspective 91 (2)
The Strengths Perspective 93 (1)
The Ethnic-Sensitive Perspective 94 (1)
The Feminist Perspective 95 (1)
Selected Practice Theories and Models 96 (1)
Practice Based on Psychodynamic Theory 97 (1)
Practice Based on Behavioral Theory 98 (1)
Practice Based on Cognitive-Behavioral 99 (1)
Theory
Practice Based on Person-Centered Theory 100(1)
The Interactional Model 101(1)
The Structural Model 102(1)
The Crisis Intervention Model 103(1)
The Task-Centered Model 103(1)
The Solution-Focused Model 104(1)
Practice Based on the Family Therapies 105(2)
The Family Preservation Model (or 107(1)
Home-Based Model)
The Clubhouse Model 108(2)
Practice Based on Small-Group Theories 110(1)
Practice Based on the Addiction Model 111(2)
The Self-Help Model 113(1)
Models for Changing Organizations 114(2)
Models for Changing Communities 116(2)
Conclusion 118(1)
Selected Bibliography 118(1)
Facilitating Change through Decision Making 119(14)
Elements of the Planned Change Process 119(3)
The Context of Planned Change 122(1)
Factors Affecting the Client's Need for 123(1)
Change
Individual Change 123(1)
Family and Group Change 124(1)
Organizational Change 124(1)
Community Change 124(1)
Identifying the Actors in Planned Change 124(1)
Phases of the Planned Change Process 125(2)
Critical Thinking in Planned Change 127(3)
Decision Making in Planned Change 130(2)
Conclusion 132(1)
Selected Bibliography 132(1)
PART III Techniques Common to All Social Work 133(68)
Practice
Basic Communication and Helping Skills 134(47)
Creating an Effective Helping Relationship 136(3)
Verbal Communication Skills 139(4)
Nonverbal Communication Skills 143(2)
Helping Skills 145(13)
The I-Statement 158(1)
Understanding Emotions and Feelings 159(3)
Responding to Defensive Communication 162(4)
Elements of Professional Behavior 166(1)
Making Ethical Decisions 167(6)
Cross-Cultural Helping 173(8)
Basic Skills for Agency Practice 181(20)
Report Writing 182(2)
Letter Writing 184(1)
Effective Telephone Communications 185(2)
Using Information Technology 187(3)
Maintaining Casenotes for Narrative 190(2)
Recording
Problem-Oriented Recording (POR) and the 192(3)
SOAP Format
Process Recording 195(1)
Managing Time at Work 196(3)
Controlling Workload 199(2)
PART IV Techniques and Guidelines for Phases of 201(310)
the Planned Change Process
Intake and Engagement 203(41)
Section A Techniques and Guidelines for 204(2)
Direct Practice
The First Telephone Contact 206(1)
The First Face-to-Face Meeting 207(3)
Clarifying the Client's Problem, Concern, 210(2)
or Request
Making a Referral 212(4)
Obtaining and Releasing Client Information 216(3)
The In-Home Interview 219(2)
Engaging the Involuntary Client 221(3)
Engaging the Hard-to-Reach Client 224(2)
Responding to the Manipulative Client 226(3)
Responding to the Dangerous Client or 229(3)
Situation
Section B Techniques and Guidelines for 232(1)
Indirect Practice
Learning about Your Agency 233(2)
Recruiting, Selecting, and Training Staff 235(4)
and Volunteers
Learning about Your Community 239(5)
Data Collection and Assessment 244(90)
Section A Techniques and Guidelines for 245(2)
Direct Practice
The Social Assessment Report 247(6)
The Dual Perspective 253(2)
Genograms and Ecomapping 255(3)
Social Support Assessment 258(4)
Life History Grid 262(2)
Life Cycle Matrix 264(2)
Identifying Client Strengths 266(3)
Expanding a Client's Vision of Changes That 269(3)
Are Possible
Coping Strategies and Ego Defenses 272(5)
Assessing a Client's Role Performance 277(2)
Assessing a Client's Self-Concept 279(3)
Assessing Family Functioning 282(6)
Multiworker Family Assessment Interviews 288(1)
The ABC Model and the Behavior Matrix 289(2)
Using Questionnaires, Checklists, and 291(5)
Vignettes
The 4 Ps, 4 Rs, and 4 Ms 296(2)
Assessing a Client's Social Functioning 298(8)
Assessing a Client's Mental Status 306(2)
Identifying Developmental Delays in Young 308(3)
Children
The Person-In-Environment (PIE) System 311(2)
Referral for Psychological Testing 313(2)
The Diagnostic and Statistical Manual of 315(2)
Mental Disorders (DSM)
Assessing a Child's Need for Protection 317(5)
Section B Techniques and Guidelines for 322(1)
Indirect Practice
Assessing Agency Structure 323(2)
Assessing Human Services Needs 325(1)
Focus Groups 326(2)
Force Field Analysis 328(1)
Community Decision-Making Analysis 329(2)
Social Policy Analysis 331(3)
Planning and Contracting 334(39)
Section A Techniques and Guidelines for 335(2)
Direct Practice
Selecting Target Problems and Goals 337(2)
The Problem Search 339(1)
Using Checklists in Goal Selection 340(2)
The Client Needs List 342(1)
Formulating Intervention Objectives 342(4)
Written Service Contracts 346(4)
Making Use of Informal Resources 350(2)
The Small Group as a Resource 352(4)
Section B Techniques and Guidelines for 356(1)
Indirect Practice
Establishing and Changing Organizations 357(2)
The Process of Agency Planning 359(3)
Project Planning and Evaluation 362(5)
Planning a Primary Prevention Program 367(2)
Establishing Formal Interagency 369(4)
Collaboration
Intervention and Monitoring 373(92)
Section A Techniques and Guidelines for 374(3)
Direct Practice
Planning an Interview 377(1)
Information and Advice 378(2)
Encouragement, Reassurance, and 380(1)
Universalization
Reinforcement and Related Behavioral 381(4)
Techniques
Behavioral Rehearsal 385(1)
Behavioral Contracting 386(2)
Role Reversal 388(1)
Managing Self-Talk 389(4)
Building Self-Esteem 393(2)
The Empty Chair 395(1)
Confrontation and Challenge 396(1)
Reframing 397(2)
Helping Clients Make Difficult Decisions 399(3)
The ``Talking Stick'' 402(1)
Homework Assignments 402(1)
Envelope Budgeting 403(1)
Managing Personal Debt 404(3)
Indirect Discussion of Self in Small Groups 407(1)
Programming in Group Work 408(2)
Resolving Interpersonal Conflict 410(2)
The Feelings List 412(1)
The Life Book 413(1)
Client Advocacy 414(2)
Client Empowerment 416(3)
Crisis Cards 419(1)
Section B Techniques and Guidelines for 420(1)
Indirect Practice
Working with a Governing or Advisory Board 421(2)
Conducting Effective Staff Meetings 423(1)
Building Teamwork and Cooperation 424(2)
Leading Small-Group Meetings 426(3)
The RISK Technique 429(1)
The Nominal Group Technique (NGT) 430(1)
Chairing a Committee 431(5)
Problem Solving by a Large Group 436(1)
Brainstorming 437(1)
Class Advocacy 438(3)
Teaching and Training 441(2)
Preparing a Budget 443(4)
The 5 Ps of Marketing Human Services 447(2)
Dealing with the Media 449(3)
Fund-Raising for a Human Services Agency 452(4)
Developing Grant Applications 456(5)
Influencing Legislators and Other Decision 461(4)
Makers
Evaluation and Termination 465(46)
Section A Techniques and Guidelines for 467(4)
Direct Practice
Measuring Change with Individualized Rating 471(3)
Scales
Measuring Change with Standardized Rating 474(2)
Scales
The Service Plan Outcome Checklist (SPOC) 476(6)
Task Achievement Scaling (TAS) 482(1)
Goal Attainment Scaling (GAS) 483(3)
Single-Subject Designs (SSD) 486(8)
The Client Self-Rating Scale (CSRS) 494(1)
Termination of Service 495(3)
Section B Techniques and Guidelines for 498(1)
Indirect Practice
Peer Review 499(2)
Worker Performance Evaluation 501(2)
Program Evaluation 503(2)
The Client Satisfaction Questionnaire (CSQ) 505(3)
Agency Evaluation 508(3)
PART V Specialized Techniques and Guidelines 511(112)
for Social Work Practice
Guidelines for Working with Vulnerable Client 512(61)
Groups
The Client Who Is Poor 512(6)
The Client Who Is a Child 518(7)
The Client Who Is an Adolescent 525(3)
The Client Who Is Elderly 528(2)
The Client Who Is in Crisis 530(2)
The Client Who Is a Battered Woman 532(4)
The Client Who Is at Risk of Suicide 536(3)
The Client with Cognitive Delay 539(3)
The Client with Brain Injury 542(2)
The Client with a Serious Physical 544(3)
Disability
The Client Who Is Chemically Dependent 547(10)
The Client with Serious Mental Illness 557(4)
The Client on Psychotropic Medication 561(2)
The Client Who Is Gay, Lesbian, or Bisexual 563(3)
The Client with an Eating Disorder 566(3)
The Client Experiencing Grief or Loss 569(4)
Techniques for Sustaining Social Work Practice 573(50)
Getting a Social Work Job 574(2)
Developing Self-Awareness 576(5)
Stress Management 581(2)
Coping with Bureaucracy 583(3)
Using Humor in Social Work 586(1)
Dealing with Sexual Misconduct 587(2)
Avoiding Malpractice Suits 589(5)
Testifying in Court 594(2)
Dealing with Managed Care 596(3)
Giving and Receiving Supervision 599(4)
Reading, Writing, and Interpreting 603(12)
Professional Literature
Presenting to a Professional Audience 615(2)
Improving the Social Work Image 617(2)
Becoming a Leader 619(4)
Using the Conversion Guide 623(4)
Author Index 627(6)
Subject Index 633