A how--to guide for consultants Here is the accumulation of 35 years of work of two men who have helped shape the training and development field. Teachers, trainers, consultants, and continual learners themselves, the authors share their repertoire of concepts, strategies, and techniques. The function of consultants is part of the role and function of all those who lead, direct, teach, or interact as friAnds and peers with others. ----Gordon and Ronald Lippitt, authors The authors identify the six phases of almost any consultant--client working relationship: aeo Engaging in initial contact and entry aeo Formulating a contract and establishing a helping relationship aeo Identifying problems through diagnostic analysis aeo Setting goals and planning for action aeo Taking action and cycling feedback aeo Completing the contract This book emphasizes the role of the consultant?internal or external?in an organizational setting. Youa ll learn to recognize the most appropriate, effective, and credible route to solving almost any consulting conundrum. Youa ll use every chart, checklist, and reference in this work to improve your own job performance.Learn to: aeo Recognize the phases in consulting aeo Cope with ethical dilemmas aeo Assess and evaluate your projects aeo Consult in internation settings aeo Facilitate change...and much more! You might call yourself a consultant. You might not. Regardless, youa ll find yourself better equipped for any business interaction when you have this book at your side. Table of contents: aeo Consultation: An Expanding Process aeoaeoPhases in Consulting aeoaeoInterventions: Making Decisions and Ensuring Quality aeoaeoConsultant Roles aeoaeoEthical Dilemmas and Value Guidelines aeoaeoDesigning Participative Learning aeoaeoDiagnostic Analysis, Progress Assessment, and Evaluation aeoaeoExamples of Consultation in Action aeoaeoGuidelines for International Consulting aeoaeoSkills, Competencies, and Professional Development aeoaeoThe Consultant as Change Facilitator aeoaeoImplications for the Future of Consulting
Table of Contents
Consultation: An Expanding Process.
Phases in Consulting.
Interventions: Making Decisions and Ensuring
Ethical Dilemmas and Value Guidelines.
Designing Participative Learning.
Diagnostic Analysis, Progress Assessment, and
Examples of Consultation in Action.
Guidelines for International Consulting.
Skills, Competencies, and Professional
The Consultant As Change Facilitator.
Implications for the Future of Consulting.